 NEW! Implementing ITIL®
At last - this exclusive, in-depth online training course – based on ITIL V3 - presents the proven, real-world approach to transforming IT into an effective Service Management organization leveraging the latest ITIL V3 processes and practices.
Available for the first time in this online, flexible, self study program – you can glean hundreds of new techniques and tips from the comfort of your own home or office over 3 whole months.
|
Course Highlights
|
 |
As a result of taking this course, you will have a solid understanding of real-world techniques and strategies you can use immediately within your own IT organization.
|
|
This training is ideal for IT analysts, team leads, project managers and more experienced service managers – in fact – anyone who really needs to expand their real- world knowledge and skills in defining, planning and executing ITIL projects, initiatives and service enhancements.
|
|
|
The course comes complete with over 9 hours of expert video tutorials, an online library of downloadable resources (such as roadmaps, templates, tips and implementation advice) and over 1,000 pages of practical tips, plans and metrics – all designed to maximize your success with ITIL.
|
|
Implementing ITIL is packed full of real-world expert advice, guidance and new ideas - as well as valuable techniques that you can quickly adopt in your own IT organization.
|
  
|
| |
Implementing ITIL – Course Benefits
|
 |
This exclusive online course is logically structured across seven modules – all designed to help you quickly maximize your return on investment from ITIL – and this training program.
|
|
The key benefits to you - include:
|
|
| |
 |
Immediate access to real-world planning and implementation advice as well as expert guidance that are critical for any successful ITIL project, initiative or implementation
|
 |
Easy to absorb, yet proven techniques and approaches for the accelerated adoption of ITIL based services into your IT organization
|
 |
Learn first-hand what ‘really works’ with ITIL and what are the major challenges and implementation pitfalls you must avoid to ensure success
|
 |
Online access to video tutorials, templates and a wealth of resources to help ‘jump-start’ your ITIL initiatives, projects or enhancement activities
|
 |
Self paced, flexible, online learning – relax, absorb everything over three months at a time and place that fits your personal schedule and requirements
|
|
|
|
This Course is Perfect For...
|
|
Anyone who holds their ITIL Foundation certificate (V2 or V3) and is now ready to take their first real-world steps with ITIL planning, implementation and improvement activities
|
 |
|
Anyone who has been charged with running ITIL based projects that quickly need to get up to speed with all the key activities, plans, practices and methods involved with any successful ITIL based project or initiative
|
|
Anyone who already works extensively with ITIL - who needs to quickly expand their real-world knowledge to learn additional strategies, tips and techniques to assist in boosting their own efforts and ultimately their own personal level of success
|
|
Implementing ITIL - Course Content
|
| |
To really maximize your online learning experience and help you accelerate your results - this in-depth course contains three components:
|
| |
 |
7 Extended Online Video Tutorials – Total run time 9 hours 41 minutes across the seven core modules |
 |
50 Downloadable Resources – Templates, Plans, Checklists and Spreadsheets – yours to Download, re-use and keep |
 |
4 ITSM eBooks – Over 1,000 pages packed full of proven advice, techniques and tips - all based on ITIL best practices |
|
| |
|
|
Let’s review each component in turn…
|
 |
Seven In-Depth Video Tutorials – Total Run Time 9hrs 41m
|
|
All videos are personally narrated by Randy Steinberg, Senior ITIL Consultant, who explains (in a refreshing lecture style) each topic - focusing on ‘what really works’ and ‘what doesn’t’ in the real world. All based on his extensive 20+ years practical ITIL experience across many large, complex organizations – as well as a several smaller organizations too.
|
| |
|
Module 1: Getting Started (1h 17m)
Lesson 1 – Overview of the Approach
Lesson 2 – It’s all about the IT Services
Lesson 3 – Basic ITIL Concepts That Confuse
Lesson 4 – Organizing For the Implementation Effort |
|
Click Image - to Enlarge
|
| |
|
Module 2: Setting The Stage – The Vision (1h 8m)
Lesson 1 – Where Do You Start?
Lesson 2 – The Vision Work Stage – A Deeper Dive
Lesson 3 – Dealing With Resistance
|
|
Click Image - to Enlarge
|
| |
|
Module 3: Baselining The Effort – ITIL Assessments (1h 20m)
Lesson 1 – The Assessment Work Stage – A Deeper Dive
Lesson 2 – Assessing Processes
Lesson 3 – Assessing Technologies
Lesson 4 – Assessing the Organization
Lesson 5 - Assessing Governance & Reporting Practices |
|
Click Image - to Enlarge
|
| |
|
Module 4: Translating Assessments to Action Plans (1h 12m)
Lesson 1 – Translating Assessment Findings to Initial Wins
Lesson 2 – The Initial Wins Work Stage – A Deeper Dive
Lesson 3 – The ITSM Planning Work Stage – A Deeper Dive
Lesson 4 – Establishing the ITSM Architecture |
|
Click Image - to Enlarge
|
| |
|
Module 5: Designing ITSM Solutions (1h 10m)
Lesson 1 – ITSM Design – A Deeper Dive
Lesson 2 – Building the Processes |
|
Click Image - to Enlarge
|
| |
|
Module 6: Lessons Learned For Each ITIL Process (1h 56m)
Lesson 1 – Service Operation Processes
Lesson 2 – Service Transition Processes
Lesson 3 – Service Design Processes
Lesson 4 – Service Strategy Processes
Lesson 5 – Continual Service Improvement Process |
|
Click Image - to Enlarge
|
| |
|
Module 7: Transforming the Organization (1h 38m)
Lesson 1 – ITSM Transition – A Deeper Dive
Lesson 2 – Embedding Processes into the IT Organization
Lesson 3 – Building the IT Service Management Organization
Lesson 4 – ITSM Metrics – Validating the Results |
|
Click Image - to Enlarge
|
|
50 Downloadable Resources – The Second Component...
|
|
To fully complement your video tutorials, each module comes complete with a set of associated example templates, checklists, plans and other downloads – all yours to keep when you purchase Implementing ITIL.
|
|
Carefully packaged together - by their respective module – all resources are easily downloaded within one ZIP file. The majority of these resources have been preserved for you in their original WORD, EXCEL or PowerPoint format for easy re-use and adaption in your own organization.
|
|
So, after watching the relevant tutorial – you can quickly leverage the materials – to get you going faster...
|
Module 1 ‘Getting Started’ and Module 2 ‘The Vision’ - Downloads
|
|
Here is the list of materials: -
- A Starter Set of ITSM Guiding Principles
- Checklist for Organizational Change
- Communication Plan Template
- Communications Program Description
- IT Service Management Cultural Survey
- IT Service Management Focus Survey
- IT Service Management Staff Survey
- ITIL Implementation Vision Stage Work Plan
- ITIL Project Role and Skills Descriptions
- ITSM Program Success Metrics Model - Example
- Message from the Global CIO - Example
- Service Management Benefits Survey
- Stakeholder Map - Example
- Starting an ITIL Implementation – Getting Organized
- Understanding the Customer Service Perspective
- Workshop – Creating an ITSM Vision Statement
|
 |
Module 3 ‘Base Lining The Effort – ITIL Assessments’ and
Module 4 ‘Translating Assessments To Action Plans’ - Downloads
|
|
Here’s what’s included: -
- Assessment Findings Scoring Template
- CMMI Security Management Model
- Implementing Security Management Services Using ITIL Approaches
- Initial Win Project Description - Examples
- Initial Win Project Inventory
- ITIL Implementation Assessment Stage Work Plan
- ITIL Implementation Initial Wins Stage Work
- ITIL Implementation Planning Stage Work Plan
- ITIL Implementation Process Dashboard Example
- Process Assessment Ranking Sheet Example
- Service Delivery Assessment
- Service Support Assessment
- Technology Assessment Grid Example
|
 |
Module 5 ‘Designing ITSM Solutions’ - Downloads
|
|
Here’s your inclusive materials: -
- Business Impact Analysis Template
- Business Impact Analysis Template Instructions
- CAB Operating Guidelines - Example
- Change Category Table - Example
- Flow Chart Tool
- Incident Escalation Process - Example
- Incident Recovery Service Targets - Example
- Introduction to Service Level Agreements
- ITIL Implementation Foundation Stage Work Plan
- Matrix of Service Level Standards - Example
- New Release Testing Process - Example
- OLA - Example
- OLA Template - Example
- Release Management Policy – Example
- RFC Form - Example
- Service Catalog - Example
|
 |
Module 6 ‘Transforming The Organization’ - Downloads
|
|
Here’s the full list for this module: -
- Business Unit Tool Inventory List Template
- Fishbone Diagramming Template
- ITIL Implementation Control Stage Work Plan
- ITSM Organizational Model
- Process Rollout Planning Template
- Production Certification Process
- Risk Assessment Template Tool
- Running A Cab Meeting
- Staffing Calculation Tool for Service Desks
|
 |
|
And the third vital component
4 ITSM eBooks – Over 1,000 Pages – The Final Component...
|
|
Written by Randy Steinberg, Senior ITIL consultant, these four complementary books provide all the background details and many examples referenced within the seven course modules.
|
|
This third course component provides hundreds and hundreds of pages packed full of great ITSM ideas, techniques, templates and practical guidance.
|
|
As part of the course – you get one year’s individual online access to all four books*
|
eBook #1 - Implementing ITIL
An established worldwide best seller
and full of reference charts where you can easily find things such as
service organization role descriptions, input and output dependencies
for every ITIL® V2 process or function, the work products that should
be produced by each process, key tooling functions and much, much more.
Packed with 488 pages of ITSM information
this book is the ideal accompaniment. Across 17 chapters, Randy takes
you through the core stages of how to go about implementing ITIL in
your organization – for example Chapter 17 alone looks in detail at
‘Tooling’ considerations over some 29 pages.
eBook #2 - Measuring ITIL
This is a practical guide that shows you the operational metrics
to use and how these can be calculated into your selected Key
Performance Indicators (KPIs) and Critical Success factors (CSFs) that
really resonate with Senior Management.
In addition, this book also comes complete with two helpful modeling tools
(within the downloads) that cover all ITIL V2 processes in detail.
Simply enter your key operational metrics and the KPIs and CSFs get
automatically calculated! This is a comprehensive guide for
building any ITIL metrics program with all the information you need in
one place. The DICE modeling tool can be used to predict the successful
outcome of any ITIL project, whilst the Metrics Modeling tool can be
used to measure, report and model the real ITSM metrics that matter.
eBook #3 - Servicing ITIL
Rather than discuss the theory around what a Service Catalog or Service Portfolio is - this 237 page book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure.
Complete service descriptions, catalog
and portfolio templates, service implementation plans, service
governance processes and much more are all packed into this one
handbook.
Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. All the services needed to effectively support and deliver IT services are at
your fingertips with this one book.
eBook #4 - Architecting ITIL
Just what are all the CIs that go into a Configuration Management System? What are all the kinds of supporting toolsets and technologies needed to support an IT Service Management infrastructure?
What kinds of databases need to be put into place?
What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure?
This 357 page book lists all the CI types, toolset descriptions, detailed role and activity descriptions.
Get
a firm handle on the Data, Functions, Services, Processes,
Organization, and Technologies all needed to effectively build and operate a complete IT Service Management infrastructure.
Explore approaches for reviewing and assessing your current toolsets,
data, processes and services to see where your gaps might exist.
*Note: When you purchase this course - you must register
separately for your online access to these books. Registration takes
upto 48 hours to activate. Online access is granted for one named
individual – per course purchased. Access is read-only and available
whenever you are online. A valid email address is also required for
ongoing access. Full registration details are provided within your
course dashboard.
|
|
Implementing ITIL® – PRICING OPTIONS
|
|
| |
Individual Pricing
|
| |
- 100 Days Online Access
- Video Tutorials (9h 41m)
- 50 Downloadable Resources
- 4 eBooks (one year’s access)
- Personalized Completion Certificate
- Instant Online Access
|
|
£399 / $679 / €449 per person
|
|
| |
Groups and Team Pricing – For 10 People Upwards...
|
|
| |
| |
-
120 Days Online Access Each
-
Video Tutorials (9h 41m)
-
50 Downloadable Resources
-
4 eBooks (one year’s access)
-
Personalized Completion Certificate
-
Instant Online Access
|
|
For 10 or more people 
|
| |
|
|
|
|
| |
|
|
