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Spring 2008 Newsletter
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ITIL Version 3 Foundation Training |
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Many large corporate organizations need to provide their people with a higher level introduction to ITIL and all the new processes, concepts and terms that were introduced with ITIL Version 3.
This 2 hour online training course provides a great introduction and is ideal to quickly develop your organizations knowledge and understanding of all the latest benefits of ITIL® V3 from both a business and an IT Service Management perspective.
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ITIL V2 to V3 Managers Bridge |
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The Version 2 to Version 3 Managers Bridge course is available to anyone with an existing Version 2 Managers Certificate.
The course builds on your existing knowledge and highlights changes between Version 2 and Version 3, allowing you to bring your CV and skills up to date. The course includes practical exercises, tutor interaction and quizzes to allow you to reinforce and apply your knowledge, and studies the new Version 3 core structure in greater detail than the Foundation Bridge.
At the end of the course, you will be ready to take the Managers Bridge exam. (Please note, the exam is not included in the course price)
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Implementing ITIL - Expert Knowledge on ITIL V3 |
This brand new – exclusive to ITIL Training Zone - online training class presents a practical and experience-based approach to transforming IT into a Service Management delivery organization using the latest ITIL® V3 based processes and best practices.
As a result of taking this course, attendees will have a solid understanding of real-world techniques and strategies they can use immediately within their own IT organizations.
The course comes complete with over 5 hours worth of expert video lectures, a wealth of downloadable resources (such as roadmaps, templates, tips and implementation advice) as well as many other helpful approaches that can be adopted quickly by the IT organisation.
Also included is one year’s full online access to four in-depth ITIL® based books written by the course creator: Implementing ITIL®, Measuring ITIL®, Servicing ITIL® and Architecting ITIL®.
This course covers the full ITIL® solution scope in one complete online training course, including: People, Processes, Tools, Technologies, Organization and Governance.
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