 ITIL Version 2 – Version 3 Manager’s Bridge Course - Details
 ITIL Version 2 to Version 3 Online Training Course
(Price does not include exam)
This page presents all the information you need to be able to make a decision about purchasing your ITIL Version 2 to Version 3 Manager’s Bridge course with complete confidence.
The Goal and Objectives
The goal of the V2 to V3 Manager’s Bridge is to allow individual who already hold the Manager’s Certificate in IT Service Management to obtain the ‘ITIL Expert’ status, demonstrating their knowledge of ITIL V3.
This course includes the new version 3 lifecycle concepts and all the relevant new version 3 terms, definitions and processes as required by the official ITIL V2 to V3 Manager’s Bridge syllabus.
After completing this course you should be fully prepared for your final ITIL V2 to V3 Manager’s Bridge examination (not included within the price of this package). Details of how you can purchase and schedule your own exam are provided further on in this description.
 This online learning package has been fully accredited and approved for sale globally by the APM Group and meets all the necessary standards for delivering ITIL training online.
The Objectives of the ITIL V2 to V3 Manager’s Brdige Course are for candidates to gain competencies in the following areas:
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- Complementary Industry Guidance
- ITIL Qualification scheme
Who is this training package suitable for?
There are three main categories of IT professional suitable for this package:
Anyone with an existing V2 Managers certificate who requires an understanding of ITIL V3 and wishes to progress to take the ITIL V2 to V3 Maanger’s Bridge Examination
Best practice, ITIL V2 Manager’s qualified professionals who wish to upgrade their knowledge affordably to ITIL Version 3
Consultants, trainers, practitioners and anybody one who needs an in depth grounding in what’s new in ITIL V3 but does not necessarily want to take the exam
Which category best suits you?
What’s Included in the Price?
When you purchase an online course with us you are buying full access to all of the following materials for either 30 or 60 days, depending on your budget and study needs. You can decide how long you really need at the time of purchase. Either way the package contains the same materials.
  Your ITIL V3 Online Learning Package includes:
- Video Tutorials – across 9 Lessons
- Integrated Quizzes and Exercises
- Step-by-step Study Guide to download and keep
- 1 Sample Examination Paper
- Qualified Tutor Support via Email
- Flash Cards and Study Tips
- Examination Technique and Study Tips
Download and Keep your Study Materials
During your study time you can download and keep your study guide, exam papers, exam answers and the supporting documents. It’s only the Video tutorials that are not available to download. However, during your study time with us – you can watch these as often as you need, whenever and wherever you like.
How Do I Access My Course Materials?
Accessing your ITIL V2 to V3 Manager’s Bridge course is easy – you simply Login to your personalized Training Zone Dashboard on this site.
Your Dashboard is your very own gateway to studying ITIL V3.
 Inside your Dashboard you can:
- Watch Your Video Tutorials
- Download Your Study Guide
- Download Supporting Documents
You can access your Dashboard from any internet connected computer, whenever and wherever you like. This opens up a whole host of options for you.
You can now fit your study time around your busy lifestyle.
Study a little each day, over a number of weeks, or study more over a number of days. It’s really up to you.
Many people prefer to blend their study time across the working week, around their partners working hours, or during the evenings or at weekends.
With ITIL Training Zone – the choice is yours.
What’s special about studying with ITIL Training Zone?
There are many advantages with ITIL Training Zone.
Let’s walk through them…
- Memorable Course Content that is fully Accredited
All of our video tutorials and resources have been carefully prepared by qualified ITIL trainers and then tested in the field to ensure that our courses are not only comprehensive and easy to use - but memorable too.
- Unique Delivery Using Our FLEX-IT Learning System
To help you learn even faster, and to assist with the large number of new ITIL V3 terms, definitions, concepts and processes – we have created our very own new learning system called FLEX-IT.
- FLEX-IT lets you learn in 3 ways: watch, listen and ‘do’
With the ITIL V2 to V3 Manager’s Bridge course you progress through core lessons and watch, listen, do and learn as you go. Each Quiz, exercise and download has been carefully placed to provide you with ‘just the right amount’ of information to support your learning.
We’ve been especially careful not to overload you with too much ITIL trivia or information that’s not required, however we do cover ALL of the official syllabus.
In addition, your Dashboard and FLEX-IT tracks your progress through the course and remembers where you are up to at any time. So, you can return to your studies and simply pick up where you left off – making progress easy.
Great Value for Money
Investing in your education does not cost the earth with ITIL Training Zone.
We leverage the power of the internet and Email communications to operate on very low overheads and pass the savings onto you.
So whether you’re looking for great value for money, or thinking about all the new ITIL V3 courses that are coming along soon, you can make your training funds go even further with us.
Can You Show Me Some Of The Course?
Sure, let’s take a brief walkthrough of the course…
Video Tutorials
You will progress logically through 10 structured lessons within your Dashboard, watching each video tutorial in turn, but at a time that suits you. Watch one or two full videos in one study period - or just catch a few minutes at a time – it’s all easily controlled by you.
Here’s a screenshot of a video tutorial: Note: Not to scale – Tutorials are much larger than this!
Lesson Structure and Content
Each lesson contains a number of video tutorials
Each lesson has a Quiz and associated Study Guide chapter
- Lesson 1 – Introduction and to Version 3
In this Lesson, you’ll be given information about how to study online effectively, as well as how to identify and use your unique learning style to support you.
We’ll also be looking at the ITIL Version 3 background. This will allow you to put ITIL Version 3 in context.
- Lesson 2 – Service Management as a Practice
You’ll be given information about the key concepts and definitions that you will need to understand to successfully complete the rest of the course.
We’ll be reviewing terms like ‘service’, ‘good practice’, and ‘service management’, defining what they mean within the context of ITIL Version 3.
We’ll also look at the Service Lifecycle and introduce the five core volumes of Version 3.
- Lesson 3 – Service Strategy
In Lesson 3, we’ll take a deeper dive with Service Strategy. Service Strategy is the central volume in the ITIL Version 3 Lifecycle.
We’ll review the key concepts and processes associated with Service Strategy, including the Service Portfolio, Financial Management and Demand Management.
- Lesson 4 – Service Design
Here we’ll be taking an in depth look at Service Design. We’ll look at the key processes that form Service Design, including Service Level Management, Service Catalogue Management, Supplier Management, Availability and Information Security Management.
- Lesson 5 – Service Transition
In this Lesson, we take an in depth look at Service Transition. Remember Service Transition exists to implement new or changed services into the live environment.
We’ll also be looking at key processes including Change Management, Service Asset and Configuration Management, and Release and Deployment Management.
- Lesson 6 – Service Operation
In Lesson 6, you’ll learn all about the processes and functions that need to be in place to successfully manage the live environment and day to day activities. The four processes we’ll look at are the Service Desk, Application Management, Technical Management and IT Operations Management.
You’ll also examine five processes – Incident Management, Request Fulfillment, Event Management, Problem Management and Access Management, with a look at differences between V2 and V3.
- Lesson 7 – Continual Service Improvement
Now you can explore the last of the five core elements of the Service Lifecycle – Continual Service Improvement. You’ll learn about the Deming Cycle, the CSI Model, and the 7 Step Improvement Process, as well as the importance of measurements and metrics.
- Lesson 8 – Technology and Architecture
In this lesson, you’ll study some generic Service Management Toolset requirements, as well as looking at how automation can make the management of Service Management processes more efficient.
- Lesson 9 – Complementary Industry Guidance
Lastly, we’ll study how ITIL Version 3 fits in with other industry guidance such as CMMI and CoBIT.
Examples of Study Guide Pages
Each of the 9 lessons comes with an associated study guide chapter. In total it builds into a really useful revision aid with over 120 pages.
Each study guide chapter contains additional notes and exercises to further support your studies. Here are some screenshots – again not actual size!
Sample Exam Papers and Answers
 Qualified Tutor Support
If you do get a bit stuck at any point or need help understanding a new concept – your tutor is only an Email away!
Whilst you are studying with ITIL Training Zone you will have unlimited access to a qualified ITIL Tutor who’s always on hand to support you.
Many times it’s just a simple matter of letting you know how to make the best use of all your course materials.
Whatever your question or challenge – we’ll help you make the most of all your course materials and downloads.
Technology Prerequisites
To successfully operate your Dashboard and progress through your training course – you must have all 8 of these prerequisites…
- Home/Office PC or Laptop running at least Windows XP or above, or alternatively a MAC computer
- Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
- Minimum Screen Size of 15” (17” widescreen or above recommended)
- Sound capability and speakers (or headphones) - to listen to Video tutorials
- Reliable Internet connection of at least 1 Mbps - to watch the video tutorials
- *Internet Explorer 5.5 and above – or alternatively the *Firefox Browser
- *Adobe Acrobat Reader 5 (or above) – to view PDF documents
- *Flash Version 7 (or above) – to view and control the video tutorials
*These are available as free downloads. We provide links to these.
For more information on this course simply fill in the form below
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