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Become an official ITIL® V3 Expert
at your own place and pace®
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Everything you need to succeed
is fully inclusive – no extras®
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ITIL® Video Tutorials, Study Guides and
one years online access to the full ITIL®
V3 content suite®
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Includes a practice exam and
your official final exam®
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Complete, flexible online solution
with ITIL® Tutor support included
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Relax, gain your ITIL® Expert status
online with us over 100 days®
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 ITIL® V2 V3 Manager’s Bridge – Course Overview |
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Complete, fully accredited, online ITIL® training package
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Flexible, low cost alternative to classroom training
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The complete ITIL Expert certification solution –
including the final exam
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Covers what’s new in ITIL® V3, as well as the key
differences between V2 and V3
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Bridges the gap between the ITIL® V2 Manager’s
Certificate and the ITIL® V3 Expert
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Take your final exam (web based) from your
office/location when you are prepared
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Includes your ITIL® V3 Expert Certificate and Pin |
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Online Course Prerequisites / Audience
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Candidates must already hold the ITIL® V2 Manager’s
Certificate (from any examination institute including EXIN,
ISEB, APMG and Loyalist)
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Candidates who want to upgrade and enhance their ITIL®
knowledge and certification status to version 3
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Candidates who do not want to be constrained by fixed
schedules, ‘cram’ in a classroom for 4-5 days, or pay
more than necessary for their ITIL® V3 Expert
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Candidates who cannot justify the time/expense of being
away from the office or their clients for 4-5 days, but can
spread their studies over a number of weeks or months –
ideal for busy managers, consultants and trainers |
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ITIL® V3 Expert – The Benefits To You |
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Enhance your understanding and knowledge of
key ITIL® V3 concepts, processes and terms
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Engage, consult and lead your customers in the
latest IT Service Management practices
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Understand and de-risk your ITIL® V3 processes,
projects and service enhancements
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Collaborate and communicate ‘on the same level’
as other ITIL® V3 Experts
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Update your Résumé/CV to reflect your new
knowledge and certification status
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Add more value to your current organization
or increase your market value
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Keep pace with the increasing number
of new ITIL® V3 Experts in the Industry
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Enhance your future job prospects
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Your Training Materials – Everything is Fully Inclusive |
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Your own secure, online learning portal
which automatically tracks your progress
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Online access to 9 in-depth Video Tutorials
with instant contents search – watch as
many times as you need over 100 days
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9 detailed ITIL® V3 Study Guides for you
to download - print out - and keep
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Online quizzes and offline exercises to
help ensure you progress correctly
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ITIL® V2 refresher guide contains all key
V2 defintions and concepts to aid revision
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Personalised ITIL® V3 Tutor support
- via email - included throughout
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An official, practice exam paper to print
out and take locally under simulated
exam conditions – essential practice
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Also includes your final examination
which is web based and very flexible
View Exam Details for more
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It’s the complete online solution
for becoming an ITIL® V3 Expert |
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Click Image - to View All Study Guides
Click Image - to View All Lesson Titles
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Enjoy the Benefits of Online Learning |
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No more fixed classroom schedules,
traveling, extra expense or days away
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No more classroom cramming for days
and then returning to a backlog of work
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Study at your own pace from any
location, at the times you decide
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Study flexibly and protect your IT services,
billing hours and training budgets
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APMG accredited training – especially
designed for online self-study
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Learn the complete course syllabus through
online video tutorials, study guides, quizzes
and exercises – it’s everything you need
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Quickly learn and recall all the key ITIL® V3
definitions, facts and latest concepts
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Fully prepare yourself for your final examination
- in a way that classroom training cannot match
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One low cost - one great online package! |
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Accredited Online ITIL® Training: - |
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This course was created by our in-house ITIL® V3
Expert and ITIL® V3 Examiner, as well as qualified
ITIL® specialists – all to exacting standards
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This course was specifically designed and built for
online self-study and provides a flexible and very
memorable online learning experience
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Video tutorials have been professionally produced
and recorded, and are hosted on high speed,
streaming media servers to deliver the highest
quality online learning experience
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This course was independantly accredited
by APMG for global online delivery |
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Your Complete Training & Certification Package, It’s Everything You Need - Online. |
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Fully Accredited ITIL® V3 Courseware
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Secure, Online Learning Portal
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100 Days Anytime Online Access
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Nine Enhanced Video Tutorials
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9 Comprehensive ITIL® Study Guides
- yours to download, print and keep
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Self-Study Progress Tracker PDF
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Course Quizzes and Exercises
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Personalized Completion Certificate
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Official Practice Exam (and answers)
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Exam Strategies and Tips
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Expert ITIL® Tutor Support (via email)
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Your Final Examination (web based)
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Instant On-Screen Result Notification
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Your ITIL® Expert Pin and Certificate
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The complete, anytime/anyplace online
training and certification solution |
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Click Image - To View All Course Materials |
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Special Bonus - Online Access to the Full ITIL Lifecycle Suite Content |
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365
days personal online subscription to the VHP version of ITIL Service
Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service
Operation and ITIL Continual Service Improvement
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Fully interactive anytime/anyplace access – no more carrying heavy books around with you
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Presented in Adobe Flash, content is fully searchable with Audio functionality and favourites functionality
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Content published by Van Haren Publishing under license from the Controller of Her Majesty’s Stationery Office
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Full reference text and diagrams – the perfect supporting materials for a deeper dive into ITIL® V3
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You have 90 days to decide when to begin your access to your subscription – via an online portal |
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Click Image - To Enlarge Image
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Video Tutorials and Lesson Overview
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Nine extended online Video Tutorials
with nine detailed study guides (printable)
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Accessible via your online learning portal
at any time and place you choose
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Top class production with professionally
recorded narrative to maintain attention
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Fast ‘Select and Watch’ indexing feature
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Well defined, structured lessons make it
really easy for you to study at anytime
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Watch, listen and review as many times
as you need over 100 days |
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Click the images/links below to reveal
video trailers and study guide images |
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Lesson 1 – Introduction to ITIL® V3 and ITIL® Online
- Quick start video – to make everything easy
- Orientation and how to make the most of all
your online ITIL® courseware
- How to leverage your dominant learning style
- Using your Progress Tracker to ensure success
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Lesson 2 – Service Management As A Practice
- Key ITIL® V3 concepts, definitions and terms
- The background and context to ITIL® V3
- Introducing the 5 core volumes of ITIL® V3
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Lesson 3 – Service Strategy
- Deeper dive into Service Strategy - at the
heart of ITIL® V3 and Service Management
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Lesson 4 – Service Design
- Importance of holistic Service Design
- Key concepts and processes: Service Level
Management, Service Catalogue Management,
Supplier Management, and Availability and
Information Security Management
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Lesson 5 – Service Transition
- Goals, Objectives and Scope of this critical stage
- Key concepts and processes including Change
Management, Service Asset and Configuration
Management, and Release and Deployment
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Lesson 6 – Service Operation
- ITIL® V3 Goals, Objective and Scope
Processes and Functions necessary to support
and maintain the live Service environment
- Incident, Request Fulfillment, Event and
Access Management Processes
- Changes to processes from ITIL® V2
- Four functions: Service Desk, Application,
Technical, and IT Operations - Management
- View Video Trailer
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Lesson 7 – Continual Service Improvement
- The criticality and nature of Service Improvement
- Risks, Challenges and Metrics
- The Deming Cycle explained
- CSI models including the 7 step improvement
process and Kotter’s 8 step model
- View Video Trailer
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Lesson 8 – Technology and Architecture
- Generic Service Management Toolset
requirements and criteria
- The importance of automation
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Lesson 9 – Complimentary Industry Guidance
- How ITIL® V3 compliments other industry
Practices and standards around the world
- Includes CMMI, COBIT and ISO/IEC 20000
- The importance of Quality Standards
- Additional Online Resource links
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Lesson 10 - Your Final Exam
- Downloadable course completion certificate
- Video explanation of final exam registration process
- FAQ’s and final exam registration guidance
- Multiple-Choice ‘Exam Strategies’ PDF
- Official Manager’s Bridge practice exam paper
- Exam answer paper with reference to core volumes
- ITIL® Tutor support and mentoring (via email)
- Everything you need for your final exam success
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Information about Your Final Exam
- Your final exam is included as part of your
online ITIL® V2-V3 Manager’s Bridge Course
- This is the standard 20 question, 90 minute,
scenario based, multiple choice exam
- Your final exam is web based and provided
securely online via our Accredited Examination
Partner - using their web based exam system
- You have the flexibility and choice to select
your own exam date, time and location –
in agreement with our Examination Partner
- No need to visit a test center – you can
sit your final exam at your office - or at
a public library or university
- Your final exam is supervised by someone
who you arrange locally - to ensure official
exam regulations are upheld at all times
- Please read our Exam FAQs (opens window)
for all final exam details
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Your final exam is fully inclusive and you
take this online under the supervision of a
local 'proctor' - someone who ensures
standards are maintained - see FAQs for details |
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Pricing – for Individuals purchasing 1 V2-V3 Manager’s Bridge Package |
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The complete online training and certification solution
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100 days online access with everything included
(To view full package contents click here )
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If you already hold the ITIL® Manager’s Certificate, then
you can securely purchase your package online now
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Access to all of your materials starts immediately after
your credit / debit card payment is successful
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Click the link to Login/Register to start…
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| $929 USD |
$989 CAD |
£599+vat |
€699+vat |
$1,049 AUD |
Rest of the World
$929 USD |
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Pricing - for multiple online packages |
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Need to purchase more than one package?
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Take advantage of our special package solutions
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Click on your package type...
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Click the above links to learn about our online Corporate
training and certification solutions
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Featuring: rapid deployment, easy online access and
progress reporting and tracking
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Give Everyone their ITIL® V3 expert - for less
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