Onine eLearning Course – Available Now
 ITIL Training Zone has already helped hundreds of people, from all over North America and Europe, to pass their ITIL V3 Foundation Exam. Our APMG accredited online training enables busy IT Professionals to study the official ITIL Foundation syllabus by learning whenever and wherever they need to.
Our complete online ITIL V3 Foundation package is also compatible with the EXIN and ISEB syllabus – so you can be assured that whatever your country – this training course will provide you with the tuition and knowledge you need.
Introduction
 This page presents you with ALL the information you need to purchase your online ITIL V3 Foundation Training course with complete confidence.
Please scroll through it – we have provided you with full details of this course, answered your most likely questions - as well as show you what all the course elements look like. So, please take a few minutes to read through and make yourself comfortable.
Remember: our online ITIL V3 Foundation training has been fully accredited by the APMG Examination Institute and adheres to the official ITIL V3 Foundation syllabus – plus – we 100% guarantee our training, so you can study online with us – in complete confidence.
The final ITIL V3 Foundation exam is not included in the price of this course. You can easily schedule, pay for and then take your exam at your local Thomson Prometric or Pearson Vue Center – further details on this are below.
ITIL V3 Foundation – Your Online Course Includes:
17 Expert Video Tutorials – Across 10 Structured Lessons (4 hours run time)
Online ITIL Quizzes and Exercises – To Test Your Knowledge
10 Comprehensive PDF Study Guides – Yours To Download and Keep
2 Practice Exam Papers With Answers – 80 Foundation exam questions
Expert Tutor Support – Available via Email if ever your need it
ITIL Foundation Flash Cards – To Help Re-enforce Your Learning
Additional Supporting Materials and Study Tips
30 or 60 Days Study Time – You Pay Only For What You Require (at time of purchase)
Personalised Course Completion Certificate – For You To Print Locally
ITIL V3 Foundation – Course Goals:
The goal of the ITIL V3 Foundation course is to provide you with a thorough overview and introduction to Version 3 of the IT Infrastructure Library (ITIL).
This course includes all the ITIL Version 3 lifecycle concepts, terms, definitions and processes - as required by the official ITIL V3 Foundation syllabus.
After completing this course you should be fully prepared for your final ITIL V3 Foundation examination. Please note: Your final examination is not included within the price of this package.
Full details of how you can easily schedule and purchase your exam online through any Thomson Prometric or Pearson Vue test center are provided below – or you can click here to open a new window and learn more now.
What Are The Benefits of Studying with ITIL Training Zone?
The major benefits include: -
Fully Accredited, Memorable Course Content
All of our video tutorials and resources have been carefully prepared by qualified ITIL trainers and then tested in the field to ensure that our courses are not only comprehensive and easy to use - but memorable too.
Unique Online Delivery Using Our FLEX-IT Learning System
To help you learn even faster, and to assist with the large number of new ITIL V3 terms, definitions, concepts and processes – we have created our very own new learning system called FLEX-IT.
FLEX-IT Enables You To Learn in 3 Ways: Watch, Listen and Do
With the ITIL V3 Foundation course you progress through 10 core lessons and watch, listen, do and learn as you go. Each Quiz, exercise and download has been carefully placed to provide you with ‘just the right amount’ of information to lead you to your ITIL Foundation exam.
We have been especially careful not to overload you with too much ITIL trivia or information that is not required - however we DO cover all of the official syllabus.
In addition, your Dashboard and FLEX-IT tracks your progress through the course and remembers where you are up to at any time. So, you can return to your studies and simply pick up where you left off – making progress easy.
Great Value for Money
Investing in your education does not cost the earth with ITIL Training Zone.
We leverage the power of the internet to operate on very low overheads and pass these savings onto you. So whether you’re looking for great value for money, or thinking about all the new ITIL V3 courses that are coming along - you can make your training funds go further with us.
ITIL V3 Foundation – The Course Objectives
The objectives of this online course are to ensure you have gained competency in the following key syllabus areas:
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
The above levels of coverage - ‘Comprehension’ and ‘Awareness’ - are as specified by the official ITIL V3 Foundation syllabus. We ensure we cover the course to the correct depth and breadth – and enable people to progress to their official examination with us – fully prepared.
ITIL V3 Foundation – Your Lesson Overview
You have access to 10 structured online lessons - each consisting of 2-4 video tutorials, study guides
and supporting materials. Here’s a lesson-by-lesson overview…
Lesson 1 – Introduction and Qualifications Overview
You will quickly learn how to study online effectively and how to identify and use your own unique ‘learning style’. This will provide you with essential learning insights
We will also take a look at the ITIL Version 3 qualifications structure. This will allow you to understand how you can progress your ITIL education as part of your vocational training – so you can get the context right from the start
Lesson 2 – Service Management as a Practice
You will be given the right amount of information on the key ITIL V3 concepts and definitions that you will need to understand to successfully complete your Foundation training
You will review terms such as ‘service’, ‘good practice’, and ‘service management’ - defining exactly what they mean in the context of ITIL Version 3
Lesson 3 – The Service Lifecycle
You will learn the five areas of the Service Lifecycle. This is critical because the Service Lifecycle forms the very core of ITIL Version 3
Next, you cover the specific goals and objectives of each part of the lifecycle, as well as looking at the value they provide to a business
Lesson 4 – Key ITIL Roles
In this Lesson, you will review all the key roles that you need to understand as part of the Foundation Course. These roles include the ‘Service Owner’ and the ‘Process Owner’
To be thorough – you will also look at how the RACI model can be used to define roles and responsibilities associated with a particular task
Lesson 5 – ITIL V3 Service Strategy
Here, you take a much deeper dive into Service Strategy. This is the central volume in the ITIL Version 3 Lifecycle
You cover all the key concepts and processes associated with ITIL Service Strategy - including the Service Portfolio, Financial Management and Demand Management
Lesson 6 – ITIL V3 Service Design
Like above, you will take an in-depth look at ITIL Service Design – including the key processes that form Service Design such as: Service Level Management, Service Catalogue Management, Supplier Management, Availability Management and Information Security Management.
Lesson 7 – ITIL V3 Service Transition
In this Lesson, you take an in depth look at ITIL Service Transition. Remember Service Transition exists to effectively implement new or changed services into the live production environment.
You will review key processes including: Change Management, Service Asset and Configuration Management, and Release and Deployment Management.
Lesson 8 – ITIL V3 Service Operation
Across this lesson, you will learn all about the processes and functions that need to be in place to successfully manage the live operating environment – including day to day activities.
The five processes are: Incident Management, Request Fulfillment, Event Management, Problem Management and Access Management.
The four key functions are: the Service Desk, Application Management, Technical Management and IT Operations Management.
Lesson 9 – ITIL V3 Continual Service Improvement
Penultimately, you can explore the last of the five core elements of the Service Lifecycle – Continual Service Improvement.
Here you will learn about the Deming Cycle, the CSI Model and the 7 Step Improvement Process - as well as the importance of measurements and metrics.
Lesson 10 – Technology and Architecture
To successfully complete your ITIL V3 Foundation – you must also study some generic Service Management Toolset requirements.
You will also study how automation can make the management of Service Management processes more efficient.
ITIL V3 Foundation – Course Walkthrough
Lesson Structure and Content
ITIL V3 Foundation – Your Online Course Includes:
17 Expert Video Tutorials – Across 10 Structured Lessons (4 hours run time)
Online ITIL Quizzes and Exercises – To Test Your Knowledge
10 Comprehensive PDF Study Guides – Yours To Download and Keep
2 Practice Exam Papers With Answers – 80 Foundation exam questions
Expert Tutor Support – Available via Email if ever your need it
ITIL Foundation Flash Cards – To Help Re-enforce Your Learning
Additional Supporting Materials and Study Tips 30 or 60 Days Study Time – You Pay Only For What You Require (at time of purchase)
Personalised Course Completion Certificate – For You To Print Locally
Video Tutorials
You will progress logically through 10 structured lessons within your Dashboard, watching each video tutorial in turn, but at a time that suits you. Watch one or two full videos in one study period - or just catch a few minutes at a time – it’s all easily controlled by you.
Here’s a screenshot of a video tutorial: Note: Not to scale – Tutorials are much larger than this!
Examples of Study Guide Pages
 Each of the 10 lessons comes with an associated study guide chapter. In total it builds into a really useful revision aid with over 120 pages.
Each study guide chapter contains additional notes and exercises to further support your studies. Here are some screenshots – again not actual size!
 Sample Exam Papers and Answers
 Qualified Tutor Support
If ever you need help or clarification, a qualified ITIL tutor is only an email away!
Whilst you are studying with ITIL Training Zone you will have unlimited access to a qualified ITIL Tutor who’s always on hand to support you.
Many times it’s just a simple matter of letting you know how to make the best use of all your course materials.
Whatever your question or challenge – we’ll help you make the most of all your course materials and downloads.
ITIL V3 Foundation Online – How Does It Work?
This section explains how we deliver your training and answers any burning questions you might have…
How Long Does My Study Time Last?
When you purchase an online course with us - you are buying full access to all of the materials for either 30 or 60 days, depending on your budget and study needs. You simply decide how long you really need at the time you purchase. Note: both 30 and 60 days durations contain exactly the same materials.
What Can I Download and Keep?
During your study time you can download and keep your study guides, exam papers, exam answers and all the supporting documents. It is only the video tutorials that are not available to download – however during your study time with us – you can watch these as often as you need, whenever and wherever you like.
How Do I Access My Training Materials?
You access your ITIL training resources online, via our home page, using your own special Training Zone account ID and Password. So, you can always choose when and where you study - and for how long.
Once you are logged in – you access your own personalised training Dashboard. Think of this as your very own gateway to studying ITIL V3. Inside your Dashboard you can:
- View/Pause/Rewind/Fast Forward Video Tutorials
- Download/Print Out Study Guides and Supporting PDF’s
- Take Quizzes To Progress Through Lessons
- Contact Your Tutor Via Email (If needed)
Do I Need Any Special Technology or Software?
No, it’s all standard or freely available - you access your Dashboard from any internet connected PC or MAC, whenever and wherever you like during your study time. Here’s our recommended list of what you need:
- Home/Office PC or Laptop running at least Windows XP or above, or alternatively a MAC computer, minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
- Minimum Screen Size of 15” (17” widescreen or above recommended)
- Sound capability and speakers (or headphones) - to listen to Video tutorials
- Reliable Internet connection of at least 1 Mbps - to watch the video tutorials
- *Internet Explorer 5.5 and above – or alternatively the *Firefox Browser
- *Adobe Acrobat Reader 5 (or above) – to view PDF documents
- *Flash Version 7 (or above) – to view and control the video tutorials
*These are available as free downloads. We also provide links to these.
How Do I Keep Track Of Everything – Including My Progress?
Everything you need is safely stored within your own online, protected learning space. Your progress through the course is automatically tracked and you can quickly ‘pick up’ where you left off – enabling flexible, remote learning.
What Can I Do Once I’m Logged In?
Once inside your learning ‘Dashboard’ you can watch online video tutorials, download study guides, take online quizzes and review other supporting documents – all laid out in a logical, easy to use structure.
Can I monitor how long I have left?
Yes, your ‘number of days remaining’ is always displayed within your dashboard.
What happens at the end of my 30 or 60 days?
Access to your course ends and is no longer available within your Dashboard. However, your Dashboard is still fully active and you can use it to access our free resources, mind maps, featured tutorials and reports. Any downloads you did, such as study guides, will remain safely on your hard drive.You can also use your Dashboard again and again in the future whenever you decide to purchase your next ITIL training course.
How Long Do I Really Need To Study For?
The official recommended number of study hours for this course is 12-14 hours. By learning with us – you can effectively spread these study hours over 30 or even 60 days. Many of our customers like to schedule their own study sessions and learn when it fits in with their busy schedules – turning their ‘downtime’ into productive learning time. Other people prefer to blast through the course in just one weekend. Whatever suits you is fine with us.
- We always recommend watching each video tutorial at least twice, reading all the study guides - as well as taking at least one full practice exam paper – before you schedule your final exam.
- Everyone learns slightly differently and at different speeds. That’s one of the many benefits of studying with ITIL Training Zone – you can ‘flex’ your learning around other priorities.
How Do I Purchase and Schedule My Final Exam?
As you know, your final exam is not included – so this is something that you need to take care of separately. Thankfully, the ITIL V3 Foundation Exam is now available in thousands of Thomson Prometric and Pearson Vue Test Centers around the world. Click here for full details
What Guarantee Do You Provide?
We are 100% committed to your training success and therefore we offer a double Guarantee to ALL of our customers:
 If for any reason you are not satisfied with your purchase, contact us within 48 hours of purchasing for a 100% refund
 If for any reason you do not pass your final examination, contact us for additional free course access
*Just keep your receipt as proof of purchase.
I’m Ready To Purchase This Course – What’s Next?
Just follow these 3 steps…
To purchase – simply register for your own free Training Zone Account. (It only takes 2 minutes).
Then, Login using the User Name and Password you registered with
 Then, Simply click the ‘Buy Any Course’ option inside your dashboard and follow the prompts
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