Last Changed: July 3rd 2008.

Your Privacy is extremely important to us and we want you to have a safe, enjoyable and pleasant experience using ITIL Training Zone. We have created this Privacy Policy to prove our commitment to your privacy and security online.

This Policy describes how ITIL Training Zone collects and uses information from end users of our site, registered subscribers to our communications and customers who purchase our products and services.

We request that you read this Policy carefully and if you have any questions to Email them in the first instance to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Your Personal Information – How We Collect It and Use It.

ITIL Training Zone collects information in different ways from users, registered account holders and customers. We primarily use this information to provide you with a good online experience when visiting our site.

We do not share, rent, forward, exchange or otherwise pass on any information about our users, registered account holders and customers, unless otherwise stated or in special circumstances presented within this Policy.

ITIL Training Zone will allow authorised and approved business partners, who make up part of the operation of the site and the business, certain access to names, user names, addresses, telephone numbers and Email addresses for the purposes of providing excellent customer service and ensuring that products and services are delivered correctly on time. In such cases all information will only be used for a given purpose and never for the purposes of marketing alternative companies products and services.

ITIL Training Zone will also use aggregated information (such as the number of courses purchased, but not the names of those involved in the purchase) to assist in the running of the business. We may also use such aggregated information for marketing purposes such as generating or selling advertisements.

Some of our products and services may be offered to visitors, registered account holders and customers in conjunction with an affiliate, contractor or other partner. To facilitate this, some information may need to be collected and maintained. In these circumstances you will be notified or contacted separately in advance before such information is collected.

Online Shopping.

ITIL Training Zone offers products, courses and services for purchase remotely and electronically. Payments are processed securely by our selected payment processor, namely Paypal. ITIL Training Zone does not store, process or have any visibility of any credit or debit card information. This information is provided by customers to Paypal at the time of purchase. Additionally, ITIL Training Zone has no control, influence or rights over Paypal’s use of your personal data when you place an order. Please refer to Paypal’s own Privacy Policy for more information.

Email Service Enquiries.

When a visitor, registered account holder or customer sends us an Email enquiry then that Email address is always used to responds to that particular enquiry. ITIL Training Zone does not use the Email address for any other purpose.

Surveys.

From time to time ITIL Training Zone may run surveys, polls and similar initiatives to request information from visitors, account holders and customers. Participation in these surveys is always voluntary and is very important because the results directly assist us in helping to provide better products, services and operating practices. Your personal information and responses will always remain strictly confidential. The results of surveys and polls may be aggregated and summarised or otherwise made generic for marketing purposes and business reasons (such as stating that a certain percentage of customers are delighted with their purchase). This aggregated information will never contain personally identifiable information. All aggregated information, conforming to the above conditions, may be shared with other third parties.

Disclosure.

ITIL Training Zone may disclose personal information about visitors, account holders and customers, only where reasonably required to do so, and for any reason, in our sole discretion, that we believe is reasonable to do so, including: satisfying laws, regulations and other legal acts, or government or legal requests for such information. In certain circumstances disclosure to a third party may also occur as necessary to identify, contact, communicate with, or bring legal action against someone who is considered to be violating the Privacy Policy or Terms and Conditions of Use and Service; or to protect our business or the users, account holders and customers of ITIL Training Zone.

Data Security.
 
ITIL Training Zone has security measures in place to protect the information and data under our control from loss, misuse and accidental deletion. Whilst we make every effort to ensure the integrity and security of this information, including the provision of ongoing services (including the delivery of courses) we cannot guarantee that these security measures will prevent hackers from illegally obtaining this information.

Questions About This Privacy Policy?

If you have any questions about this Privacy Policy then please direct them in the first instance to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Revisions To This Policy.

ITIL Training Zone reserves the right to change, revise, amend, or modify this Policy at any time by updating this Policy. If you use this website after changes have been posted, it will be deemed that you have accepted the amended terms and conditions.You are responsible for regularly reviewing this Policy and should read this Policy prior to every use for any changes.

Law.

These terms and conditions are governed by English law and all matters relating to these terms and conditions shall be subject to the jurisdiction of the English courts. You waive any right you may have to move or dismiss or transfer on the basis of personal jurisdiction or venue, or for convenience of any party or witness. You agree to indemnify ITIL Training Zone for any claims or damages resulting from your failure to abide by these terms and conditions.