The British Educational Communications and Technology Agency (BECTA) used ITIL as the basis for their development of Framework for ICT Technical Support (FITS). Their aim was to develop a framework appropriate for British schools, which often have very small IT departments. FITS became independent from BECTA in 2009 and is now maintained and supported by The FITS Foundation. FITS is now used in excess of a thousand schools in the UK, Australia and Norway as the standard for ICT Service Management in the Education sector (Video: What people are saying)
* * All course bookings are subject to availability, the website is updated periodically due to the dynamic nature of our business. Course availability can only be confirmed when you have received a course confirmation email containing your joining instructions and once payment has been authorised and collected. To check on latest availability real time please call + 1-855 440 0526
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. 

Registration fees for ITIL certification exams vary by location, ranging from around $150 to $500. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can run up from $500 for an online course to well over $1,000 for classroom-based intensive instruction, and training may or may not include exam registration fees.
The service portfolio contains information about the performance of investments in services the service provider manages on behalf of the business. The service portfolio comprises: the pipeline section, which contains the services that are yet to be offered; the service catalogue section, which contains the details of operational services; and the retired section, which contains details of the services that are no longer offered.
Think about the digital services that you use on a daily basis. These were not developed in a vacuum; rather, they were built using an ongoing project management process that took into account not only the objectives of the service, but also the potential issues in developing, delivering and maintaining it. In short, there would have been a huge number of factors to consider.
ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).
“A good start is to do some Google detective work to find high-level examples of how the framework is applied to processes. Once you do that, think about the 'things' offered to you at work and how you need them to get your job done. All of that is ITIL in play and if you understand this and focus on examples then learning the framework will be a breeze,” says Cox.
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume,[25] is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
BEYOND20 offers ITIL® Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. Our Cherwell Implementation Consultants provide Cherwell Implementation Services and Cherwell Consulting to help get the most from the Cherwell Service Management platform.
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
The certification scheme[clarification needed] differs between ITIL Version 2 and ITIL 2007/2011, and bridge examinations (now retired) allowed owners of ITIL Version 2 certificates to transfer to the new program.[citation needed] ITIL Version 2 offers three certification levels: Foundation, Practitioner and Manager. These were progressively discontinued in favour of the new scheme introduced along with the publication of the 2007 Edition. ITIL certification levels are now: Foundation, Intermediate, Expert and Master. In addition, the single-process practitioner certifications that were offered by OGC for ITIL Version 2 have now been replaced and the offering expanded by what are known as complementary certifications.[46]
CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned, and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[31]
We’ve already discussed why ITIL is critical in today’s IT environment, and why it’s still widely adopted among many IT organizations of all sizes. For these reasons, it’s important that employees within these organizations have a deep understanding of ITIL’s foundations in order to achieve maximum benefits from its implementation. Knowledge and mastery of ITIL is so important in fact, that many organizations are even investing in certification sponsorship programs to help employees get ITIL certified.
Digital services are the de facto product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable issues in developing, delivering, and maintaining the service. A good IT service management approach is knowing exactly how to integrate all these ever-changing factors into your development process.

Bottom-line is everything right? If on-site sponsorship opportunities aren’t available to you, it’s still well worth the investment to pursue an ITIL v3 certification on your own time. Not only will you be boosting your resume and providing more value to the business, but you’ll potentially receive more lucrative job opportunities as well. ITIL is listed as one of Techopedia’s highest paying IT certifications, and it’s not uncommon for certified ITIL program managers and IT architects to make well over six figures in their respective salaries. Now that’s a lot of moolah!
One of the best things about taking advantage of the ITIL training offered by Cybrary is that you have the ability to complete all of the training lessons online. So long are the days of having to search for classes near your home. You no longer have to spend your evenings or weekends sitting in a classroom, losing precious time that could be spent with your family and friends. Cybrary gives you the freedom to complete the lessons whenever and wherever is most convenient for you.

The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.


It may never be a complete guarantee that an ITIL certification is worth the investment, both for you and your company. With anything, you’ll often get out of the process exactly what you put into it. But, because ITIL builds on previous experience, you can try it out with entry-level certifications before fully committing to the long-term promise of ITIL Mastery.
By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements.
Graham Furnis has been involved with Information Technology for over 20 years, and is a certified ITIL Expert, ITIL Service Manager, and holds all ITIL Lifecyle stream certifications. Currently, Graham is an active ITIL consultant, program and project manager, a certified instructor, and an industry speaker and article writer providing prospective participants of the ITIL Certification Exam Online with all the necessary tips and tools for success.

ITIL isn’t going anywhere and there are many advantages to completing your certification in any of ITIL’s five mastery courses. While there is plenty to learn on-the-job, getting a head-start on the foundations, terminology, strategies and lifecycle stages will be a big help to you getting hired for the job role you want and will help you succeed within the organization. To learn more about ITIL v3 certification courses, visit the AXELOS website.
The British Educational Communications and Technology Agency (BECTA) used ITIL as the basis for their development of Framework for ICT Technical Support (FITS). Their aim was to develop a framework appropriate for British schools, which often have very small IT departments. FITS became independent from BECTA in 2009 and is now maintained and supported by The FITS Foundation. FITS is now used in excess of a thousand schools in the UK, Australia and Norway as the standard for ICT Service Management in the Education sector (Video: What people are saying)
You also need to keep your career goals in mind when selecting an ITIL foundation certification course. This training is necessary if you have an interest in managing the IT services for any type of business. Additionally, this course can lead the way into further certifications as well, if you have an interest in expanding your skill set even more.
BCS Specialist Qualifications in IT Service Management covers a broad range of industry practices including ITIL, COBIT, ISO/IEC 20000 and SFIA/SFIA. Six BCS-ISEB Specialist Qualifications are available: Specialist Certificate in Service Desk and Incident Management, Specialist Certificate in Change Management, Specialist Certificate in Service Level Management, Specialist Certificate in Business Relationship Management, Specialist Certificate in Problem Management and Specialist Certificate in Supplier Management. Each certificate earns 1.5 credits.
Thought Rock offers the best, most comprehensive training and ITIL certification exam online, at the most affordable price on the market. In just 5 years, over 14,000 individuals have chosen to attain their ITIL certifications through Thought Rock, not only for its unprecedented price, but also for the quality of resources it provides. Our training course is unparalleled, offering exclusive learning tools curated by a group of esteemed and experienced experts in the IT Service Management Field. When you choose to complete your ­­­ITIL certification exam online with Thought Rock, you are gaining membership to our strong and active community, and access to our extensive library of private resources. There is no other ­ITIL online certification course that grants access to as many valuable online informational archives, data and learning materials to its members. With videos, eLearning tools, mock exams, recorded webinars on demand, and more, your learning is customizable, diverse, and highly acclaimed.  The ITIL Foundation certification with Thought Rock offers you the opportunity to learn the way you want to learn: on your own time, at your own pace, from your own place. ITIL has become increasingly important to the efficiency and productivity of a business, and the ­ITIL Foundations Certification with Thought Rock provides all the material you need to guarantee a successful future as an IT Service Manager. “With traditional certification prices soaring into the thousands, many professionals who cannot afford training have limited options; especially if they are between jobs. Thought Rock’s new ITIL bundle breaks down both cost and access barriers to ITIL certification.”Rick Beaudry, CEO, Thought Rock Thought Rock’s ITIL Foundation Certification is trusted by many leading organizations, including Cisco, Deloitte, AT&T, HP, HSBC, IBM, and the United States Navy. When you choose to gain qualification through Thought Rock’s ITIL Foundation Certification, you are ensuring that your work will be recognized on a global level, and by the most powerful organizations. While Thought Rock offers the highest quality standard for ITIL Certifications, it also happens to be the most modestly priced option on the market. We have complete ownership of all the ITIL Foundation Certification Exam study material provided in the Foundation course. This, along with our tremendous relationship with PEOPLECERT, is what allows our prices to remain so low. At $270 USD for the training and exam, there is no other ITIL Certification exam online that offers such quality learning at such a low price.
×