ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organisation. Certification in ITIL is only available to individuals.
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned, and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[31]
The ‘Information Technology Infrastructure Library’ is a set of best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.
John Towsley’s extensive experience in the IT education marketplace has made him a perfect fit for teaching the ITIL Foundation Certification. He is of course ITIL certified himself, and knows exactly what it takes to find success in the IT Service Management field. Currently the CEO for B Wyze Holdings Inc., John’s experience and knowledge is invaluable. In the past, John established and operated his own multi-site IT education & consulting business in Canada and the US, and he brings this experience to you through the incredible content he provides for the Thought Rock Library.

PEOPLECERT is the official administrator of our ITIL Certification Exam online. PEOPLECERT is an award-winning Accredited ITIL Examination Institute, guaranteeing both legitimacy and quality in your ITIL Foundations Certification. Our excellent partnership with PEOPLECERT is what allows us to offer such quality content. When you are certified by PEOPLECERT, you are recognized by a trusted, respected, and valued institution. There is simply no better way of achieving excellence in your ITIL Certification Exam online and gaining the best quality learning from your Foundation course than with Thought Rock and PEOPLECERT.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices. 

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ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:

Learn ITIL� practices in our Dallas, Texas facility. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
So how does certification work? ITIL certification is divided into five levels of certifications. One person may only seek an entry- or medium-level certification, while a project manager or CIO may seek to obtain Expert or Master status in ITIL. Of five levels, the first four levels are based on number of credits and passing examinations. Reaching the Expert certification, the 4th-highest level, requires 22 combined credits. Achieving the ultimate Master level, however, does not rely on credits and instead has its own criteria.
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements.
ITIL 2007 edition (previously known as ITIL Version 3) is an extension of ITIL Version 2 and fully replaced it following the completion of the withdrawal period on 30 June 2011.[21] ITIL 2007 provides a more holistic perspective on the full life cycle of services, covering the entire IT organization and all supporting components needed to deliver services to the customer, whereas ITIL Version 2 focused on specific activities directly related to service delivery and support. Most of the ITIL Version 2 activities remained untouched in 2007, but some significant changes in terminology were introduced in order to facilitate the expansion.
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