However, when it comes to the IT field, getting your ITIL certification is considered to be a very low-risk effort, and many will tell you that you’d be doing yourself a huge disservice to write it off. Certified ITIL professionals are a highly sought-after commodity, and the job market is stable enough where an ITIL v3 certification in any of the higher levels will be in demand for quite a long time.
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
As IT becomes more important, SMBs are realizing the biggest benefits of maintaining ITIL-trained personnel on staff. Though no company wants to see IT projects fail, larger companies can usually absorb the loss of productivity, time and money that accompanies a failed IT service project. SMBs may not have the financial luxury of allowing an important IT project to fail owing to poor management and lack of processes. Thus, the value of an ITIL certification may be greater for enlightened companies that cannot afford IT project failures.
By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements.
However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice.
The objective of Strategy Management for IT Services is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy.
When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
As I’ve mentioned before, ITIL certified professionals are an easy choice for hiring employers that want to make the best investment for their organization. The ROI is much higher for someone that already has the knowledge and ITIL training needed to start providing value right away, and may also be able to bring new ideas and strategies learned from taking the certification classes to make operations more efficient. And with more efficiency, the more that businesses save on cost. After all, IT is not generally not considered a revenue-generating department, so cost-savings are always top of mind.
The ITIL Certification Exam Online can be taken at any time, any day, from any place, within 5 months of purchasing the package. A virtual proctor will monitor you throughout the exam, ensuring that you adhere to the closed book conditions. You will have 60 minutes to complete the ITIL Foundation Certification Exam, which consists of 40 multiple-choice questions. The passing grade is 65% – 26 correct answers out of 40. Your results will be calculated immediately upon completion of the ITIL Online Certification. You will receive a detailed grading, along with a downloadable digital certificate. The ITIL Foundations Certification is treated and practiced like any other exam; only you get to decide when and where it is completed!
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.