ITIL concentrates on bridging the gap between IT services and business needs. It essentially provides methods and practices for IT Service Management, and introduces a framework for concepts, structures, and procedures that can be applied in any organization. ITIL has been proven as a highly beneficial and practical framework for achieving strategic objectives, while reducing costs and risk. Through introducing ITIL to a business, you will see a major improvement on productivity and efficiency. ITIL prevents a business and its employees from dwelling too much on technological issues, while boosting concentration towards customers and user experience. Across the globe, there is no IT Service Management framework more widely recognized and valued than ITIL.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
An event may indicate that something is not functioning correctly, leading to an incident being logged. Events may also indicate normal activity, or a need for routine intervention such as changing a tape. Event management depends on monitoring, but it is different. Event management generates and detects notifications, while monitoring checks the status of components even when no events are occurring. Events may be detected by a CI sending a message, or by a management tool polling the CI. After an event has been detected it may lead to an Incident, Problem or Change, or it may simply be logged in case the information is needed. Response to an event may be automated or may require manual intervention. If actions are needed then a trigger, such as an SMS message or an incident being automatically logged, can alert support staff.
Starting in 2009,[62] the APM Group, UK, established an ITIL Software Scheme (ISS) which allows IT Service Management software ITSM tool vendors to obtain endorsement through the Cabinet Office for an ITIL-based tool. This endorsement allows vendors to hold a valid ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.
For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements all the way through continual improvement of services.
Our Dallas classroom is located on the 12th floor, in the Meridian Business Center, just off the intersection of I-35 and I-635 within minutes of DFW International Airport and Dallas Love Field Airport. Free parking is available in the garage next to the building in the VISITORS floor. Look for the Visitors sign on the garage. Use the garage elevator to go to floor 3 and use the sky walkway to enter the building. Use the elevator to proceed to the 12th floor and enter Meridian Business Center.
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ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.

ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:
Ahead of your ITIL certification exam online, there are a few things you’ll need to ensure you’re completely prepared. Firstly, some form of photo identification is required. This can be a passport, government ID, or equivalent. The exam must be taken using a PC, preferably running Windows XP or higher, with at least 500MB of RAM. As you will be connected with one of our proctors during the exam, you will need a webcam with 640×800 resolution. A microphone is required, and it’s recommended you have one that is connected with your webcam. You must have authority to grant access to your computer or screen by the proctor. To guarantee everything goes smoothly throughout both the ITIL Foundation Certification Exam and the course, you will need high speed internet (115kps), and your browser must have Adobe Flash Player installed, ideally Flash Player 10.  So long as these requirements are met, you’re good to go! Thought Rock’s ITIL certification exam online is undeniably the most accredited and valuable program on the market, offering the most extensive range of resources for the least expensive price. Upon completion of the ITIL Foundations Certification you will have a strong awareness and understanding of the key structures and practices of ITIL, opening the door for a highly successful and sought after career in IT Service Management. You will develop a groundwork that simply cannot be attained anywhere else. If you envision a career using your ITSM skills to enhance the efficiency and engagement for major organizations across the globe, then there is no better option than Thought Rock’s ITIL Certification Exam Online.
Julie Reaume has over ten years of experience overseeing Learning and Training programs, including implementing superior project management skills with a number of Fortune 500 companies. With her experience in virtual meeting software and conducting webinars, and her passion for facilitating learning and training, she is an extremely valuable asset to the Thought Rock team.
When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
All said and done, you will have a better chance of catching an employers attention if you have an ITIL certification. In fact, ITIL certification is used as a basic filter by many employers to weed out candidates. But does that guarantee you a job? Probably not. A good experience, backed by a stellar demonstration of skills gained via certification is going to better equip you for the challenges your work life throws at you. Echoing the same statement, Stuart Rance of Optimal service management adds that
When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
If you work in IT, you’ve likely heard of or worked with ITIL. Perhaps you’ve even considered pursuing ITIL certifications. But is the investment worth the return? We’re taking a look at the cost of ITIL certifications at various levels and the benefits you can expect, so you can decide whether it’s an appropriate investment for you and your business.
ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers by aligning IT resources with business needs. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan. We offer world-class ITIL training. All classes are delivered by one of our Certified Trainers. Whether you're new to ITIL or an advanced user, our training will cover all you need to know to become an ITIL power user.
CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned, and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[31]
The ITIL Certification Management Board (ICMB) manages ITIL certification. The Board includes representatives from interested parties within the community around the world. Members of the Board include (though are not limited to) representatives from the UK Office of Government Commerce (OGC), APM Group (APMG), The Stationery Office (TSO), ITIL Examination Panel, Examination Institutes (EIs) and the IT Service Management Forum International (itSMF) as the recognised user group.[49]
Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, is cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.
Thought Rock’s ITIL Certification course is the number one choice for ITIL Foundation training worldwide. When you sign up for the ITIL Certification Exam Online, you are provided with all the necessary tips and tools to ensure you’re fully prepared when it comes time to take your exam. The Thought Rock ITIL Foundation Certification Course is focused and detailed. Everything you need to know about the ITIL Certification Exam online is outlined throughout the course. The ITIL Foundation Certification course includes eight interactive modules and two practice exams. When you factor in the time taken to read, interact and reflect on these modules, along with the time taken to complete the practice exams, the course should take an approximate time of 26 hours to complete. After completion of the course, you are able to refer back to and review the material at any time prior to your exam. In addition to the ITIL Foundation course, you will be provided with access to extensive and comprehensive study notes to assist your learning. With your ITIL Certification Exam “online bundle”, comes access to the entire Thought Rock Library. Top experts in the field have come together to provide you with all the information you need. These materials are offered through a variety of formats, allowing you to study the way that suits you best. Not only is your ITIL Foundation course thorough and informative, it is innovative and accessible. Here’s an overview of some of the many resources available through gaining ITIL Certification Online with Thought Rock:
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organisation. Certification in ITIL is only available to individuals.
Graham Furnis has been involved with Information Technology for over 20 years, and is a certified ITIL Expert, ITIL Service Manager, and holds all ITIL Lifecyle stream certifications. Currently, Graham is an active ITIL consultant, program and project manager, a certified instructor, and an industry speaker and article writer providing prospective participants of the ITIL Certification Exam Online with all the necessary tips and tools for success.
Information Technology Infrastructure Library (ITIL) is near the top of almost every list of must-have IT certifications, and for good reason. ITIL practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity. Keep in mind: ITIL is not a tool but rather a set of best practices pertaining to IT service and lifecycle management.

Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.


ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organisation. Certification in ITIL is only available to individuals.
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