Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
ITIL Intermediate: There are two streams in the Intermediate level: the Service Lifecycle Stream and the Service Capability Stream. You can opt to take individual modules within this level, however, if you wish to progress through the ITIL qualification scheme you will need to earn a minimum of 17 credits (two credits must be earned from Foundation) before you can take the Managing across the Lifecycle module and exam. By passing this, you will achieve a total of 22 credits, which you can use towards the ITIL Expert level of certification.
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
The ‘Information Technology Infrastructure Library’ is a set of best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.
The British Educational Communications and Technology Agency (BECTA) used ITIL as the basis for their development of Framework for ICT Technical Support (FITS). Their aim was to develop a framework appropriate for British schools, which often have very small IT departments. FITS became independent from BECTA in 2009 and is now maintained and supported by The FITS Foundation. FITS is now used in excess of a thousand schools in the UK, Australia and Norway as the standard for ICT Service Management in the Education sector (Video: What people are saying)
Service-level management provides for continual identification, monitoring and review of the levels of IT services specified in the service-level agreements (SLAs). Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of operational level agreements (OLAs) and underpinning contracts (UCs), respectively. The process involves assessing the impact of change on service quality and SLAs. The service-level management process is in close relation with the operational processes to control their activities. The central role of service-level management makes it the natural place for metrics to be established and monitored against a benchmark.
Julie Reaume has over ten years of experience overseeing Learning and Training programs, including implementing superior project management skills with a number of Fortune 500 companies. With her experience in virtual meeting software and conducting webinars, and her passion for facilitating learning and training, she is an extremely valuable asset to the Thought Rock team.
From hands-on, instructor-led live online ITIL Certification training for individual employees to private online or on-site group training, we provide the best option for your company. Our online ITIL Certification classes are task-based and focus on real-world scenarios and challenges students face in their day to day environments. The online ITIL Certification Training that we offer is a great way to quickly build upon the necessary skills within the privacy of your own home or office. If you are looking for local ITIL Certification courses, you can check one of our many computer labs around the United States. Each ITIL course we offer provides the training a person will need to understand and use the program. The online ITIL classes give an advantage in many fields of employment in today’s advanced technological age.
However, when it comes to the IT field, getting your ITIL certification is considered to be a very low-risk effort, and many will tell you that you’d be doing yourself a huge disservice to write it off. Certified ITIL professionals are a highly sought-after commodity, and the job market is stable enough where an ITIL v3 certification in any of the higher levels will be in demand for quite a long time.
Just like achieving an ITIL certification provides higher paying job opportunities and bolsters a resume, the expertise gained will also often give you more options in terms of job roles within the organization. Candidates with proficiencies in any of the upper-level ITIL courses will have their pick of the litter right away when it comes to where they want to go and what they want to do. So often in IT, employees must “pay their dues” so to speak, and settle on low-level roles or contractor positions until they prove themselves and showcase the knowledge and skillset required for more lucrative opportunities. With an ITIL certification, employees can often skip this process, and recruiters may decide to take input from the certified professional on where he or she wants to go right away at a competitive starting salary.
ICT deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of release management and both functional and non functional testing.
Achieving a certification in any or all of these levels will increase your skillset and help you to gain a better grasp of how ITIL is managed and implemented across most IT infrastructures. Your newfound knowledge of ITIL best practices will make you a much-needed asset among your peers and allow you to take more confidence in your role within the organization.
This course covers the ITIL Foundation exam (with the most current objectives) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in the ITIL service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.
Continual service improvement, defined in the ITIL continual service improvement volume, aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes. It incorporates many of the same concepts articulated in the Deming Cycle of Plan-Do-Check-Act. The perspective of CSI on improvement is the business perspective of service quality, even though CSI aims to improve process effectiveness, efficiency and cost effectiveness of the IT processes through the whole lifecycle. To manage improvement, CSI should clearly define what should be controlled and measured.
Many times in your career, it can be a good thing to take a step back and re-evaluate some of your goals and current efforts to see if you need to make any moves or decisions that will affect you in the long-term. Investments like going for a Master’s degree or getting a certification can be scary, because you often just don’t know if you risk wasting time and effort on something that may not be all the beneficial to you in long-run of your professional career.
ITIL has been deeply entrenched into the fabric of enterprise IT for some time now, and despite the nascent contrarian opinion every now and then, it’s safe to assume that the framework’s popularity isn’t going to diminish any time soon. In fact, AXELOS is constantly changing and updating their certification courses in order to keep up with the times and shape ITIL’s commonly established principles to govern today’s modern technology and development trends. That said, becoming ITIL certified is a safe bet to stay prepared for the future, and the demand for educated ITIL experts in the fields of incident management, service management, change management and other ITSM related areas are still very high in 2017.
Each ITIL certification webpage provides links to relevant study guides and syllabi. Those pursuing the ITIL Foundation certification should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.
In 2000/2001, to make ITIL more accessible (and affordable), ITIL Version 2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL Version 2 publications.
©2019 Infosec, Inc. All rights reserved. Infosec, the Infosec logo, the InfoSec Institute logo, Infosec IQ, the Infosec IQ logo, Infosec Skills, the Infosec Skills logo, Infosec Flex, the Infosec Flex logo, PhishSim, PhishNotify, AwareEd and SkillSet are trademarks of Infosec, Inc. GIAC® is a registered trademark of the SANS Institute. All other trademarks are the property of their respective owners.
ITIL isn’t going anywhere and there are many advantages to completing your certification in any of ITIL’s five mastery courses. While there is plenty to learn on-the-job, getting a head-start on the foundations, terminology, strategies and lifecycle stages will be a big help to you getting hired for the job role you want and will help you succeed within the organization. To learn more about ITIL v3 certification courses, visit the AXELOS website.
If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.
BEYOND20 offers ITIL® Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. Our Cherwell Implementation Consultants provide Cherwell Implementation Services and Cherwell Consulting to help get the most from the Cherwell Service Management platform.
ITIL 2007 edition (previously known as ITIL Version 3) is an extension of ITIL Version 2 and fully replaced it following the completion of the withdrawal period on 30 June 2011. ITIL 2007 provides a more holistic perspective on the full life cycle of services, covering the entire IT organization and all supporting components needed to deliver services to the customer, whereas ITIL Version 2 focused on specific activities directly related to service delivery and support. Most of the ITIL Version 2 activities remained untouched in 2007, but some significant changes in terminology were introduced in order to facilitate the expansion.