We’ve already discussed why ITIL is critical in today’s IT environment, and why it’s still widely adopted among many IT organizations of all sizes. For these reasons, it’s important that employees within these organizations have a deep understanding of ITIL’s foundations in order to achieve maximum benefits from its implementation. Knowledge and mastery of ITIL is so important in fact, that many organizations are even investing in certification sponsorship programs to help employees get ITIL certified.
Organizations are becoming increasingly dependent on corporate IT services in order to satisfy their corporate objectives and to meet their business needs. This leads to an increased requirement for high quality IT services for organizations to maintain their competitive advantage. To mitigate those issues, ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
The good news about ITIL certification is that it is a valuable skill for almost any IT professional, from system administrators to chief information officers (CIOs). Many large companies have dedicated ITIL coaches or mentors who help shepherd projects through the various steps of the ITIL framework. These ITIL gurus have a wide understanding of the IT landscape and can usually spot trouble with a service design document or implementation plan in a matter of minutes.