This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
Following the passing an APMG/EXIN exam in IT service management (based on ITIL), some people will wear a metal pin on their shirt or jacket. This badge, provided by the ITSMF with basic gold colour is set in the form of the ITIL-logo. The ITIL pins consist of a small, diamond-like structure. The meaning and the shape of the diamond is meant to depict coherence in the IT industry (infrastructure as well). The four corners of the pin symbolise service support, service delivery, infrastructure management and IT management.

ITIL Practitioner was added in July 2016 and earns candidates 3 credits toward their ITIL Expert certification. It is considered the next step after the ITIL Foundation, which is a prerequisite. An ITIL Practitioner will be able to explain how to use the ITIL framework to support business objectives, and focuses on organizational change management, communication, measurement and metrics.
PMI, PMP, and PMBOK, and the Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. PRINCE2® and ITIL® are registered trade marks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute. ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.
ITIL 4 Foundation is an evolution of, not a replacement for, the ITIL 2011 framework. Take a break from the day-to-day grind and learn what ITIL 4 could mean for your organization. Content and topics covered reflect the modern ITSM landscape and provides a basis for a holistic view of service management. Understand the end-to-end operating model, and how Agile/DevOps are central interfaces in ITIL guiding principles and continual improvement practices. In this class, you’ll learn about key ITIL structures, processes, and terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork upon which all further knowledge in specific areas of ITIL will be built.
Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.

John Towsley’s extensive experience in the IT education marketplace has made him a perfect fit for teaching the ITIL Foundation Certification. He is of course ITIL certified himself, and knows exactly what it takes to find success in the IT Service Management field. Currently the CEO for B Wyze Holdings Inc., John’s experience and knowledge is invaluable. In the past, John established and operated his own multi-site IT education & consulting business in Canada and the US, and he brings this experience to you through the incredible content he provides for the Thought Rock Library.
ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:

For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements all the way through continual improvement of services.
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes.
Organizations need both approaches. If ITIL best practices aren’t integrated into the SDLC, and the reverse as well, then development can become siloed. Software developers are most concerned with speed and innovation and operational functions are focused on governance and stability. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, the proper resources being unavailable when development requires them, and inaccurate information being collected. Additionally, inconsistent environments, manual deployment processes, subpar quality and testing, frequent outages, poor communication between IT silos, and failing SLAs can result. Any one of those issues will need significant time and expense of an organization’s IT resources to resolve.
As Chief Learning Evangelist for APPLY Synergies; strategic consultant Bob Mosher’s involvement with the learning and training industry is highly valued. He is renowned worldwide for his contributions, particularly his inventive role in e-learning and innovative approaches to development. In 1997, Bob was the recipient of the ITTA’s Eddy Award for Excellence; awarded to those who exemplify excellence in the IT education industry. In 2006, he received the Institute for IT Training’s 2006 Colin Conder award. There is no question Bob’s contributions to Thought Rock’s ITIL Certification Exam Online are extremely valuable.
While you can certainly study up or apply ITIL principles and practices in your own company, you can also pursue official ITIL certifications, which indicate familiarity, knowledge, and even mastery of ITIL principles put into practice. Importantly, ITIL certifications are available only to individuals, not to an entire organization. For instance, if a company claims they are ITIL certified, they may in fact comply with a related, but different, standard of the ISO/IEC 20000, or they may simply be promoting any number of employees within the company do hold ITIL certifications.

So how does certification work? ITIL certification is divided into five levels of certifications. One person may only seek an entry- or medium-level certification, while a project manager or CIO may seek to obtain Expert or Master status in ITIL. Of five levels, the first four levels are based on number of credits and passing examinations. Reaching the Expert certification, the 4th-highest level, requires 22 combined credits. Achieving the ultimate Master level, however, does not rely on credits and instead has its own criteria.
As IT becomes more important, SMBs are realizing the biggest benefits of maintaining ITIL-trained personnel on staff. Though no company wants to see IT projects fail, larger companies can usually absorb the loss of productivity, time and money that accompanies a failed IT service project. SMBs may not have the financial luxury of allowing an important IT project to fail owing to poor management and lack of processes. Thus, the value of an ITIL certification may be greater for enlightened companies that cannot afford IT project failures.

The ‘Information Technology Infrastructure Library’ is a set of best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.


Service asset and configuration management is primarily focused on maintaining information (i.e., configurations) about Configuration Items (i.e., assets) required to deliver an IT service, including their relationships. Configuration management is the management and traceability of every aspect of a configuration from beginning to end and it includes the following key process areas under its umbrella:
Each ITIL certification webpage provides links to relevant study guides and syllabi. Those pursuing the ITIL Foundation certification should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.
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