IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT director with ITIL skills is $126,000 per year, according to data from PayScale. ITIL skills are associated with a 19 percent higher income for IT directors — the second highest paying skill after team leadership, which is associated with a 21 percent boost in salary.
FitSM [43] is a standard for lightweight service management. Its process framework is quite similar to that of ISO/IEC 20000 and the Service Support and Service Delivery parts of ITIL Version 2, but adopts Service Portfolio Management from later ITIL versions. FitSM contains several parts, including samples and templates for core ITSM documents, that are published under Creative Common licenses.
The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
A big advantage that ITIL has is that it’s used globally, and implemented in just about every industry that relies on highly controlled IT services, which is just about everywhere these days. With over 10,000 organizations that have adopted ITIL worldwide, it’s reach is undeniable. This means for the certified ITIL professional, there is plenty of room for job growth within the market. The demand for qualified professionals that understand the ITIL framework only continues to increase, and the most sought-after candidates will have many options in terms of industry, location, and negotiable pay plus benefits.

ITIL certification is also a valuable credential for IT project managers, who are in the IT service trenches every day. Most project managers are already familiar with the development lifecycle process, so the principles of ITIL come naturally to them. IT managers, architects and engineers might not ever become ITIL Masters, but even a basic knowledge of the ITIL framework can assist with understanding and supporting the ITIL process.


In July 2013, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.

In addition to providing business-to-business training, our courses are also taken by individuals with government training funds. On a state-by-state basis, we are able to work with programs such as Workforce Development (DWD), Workforce Innovation and Opportunity Act (WIOA) Workforce Investment Act (WIA), and Trade Adjustment Assistance (TAA). Contact your local Workforce or TAA office to determine if you are eligible and they will reach out to us to schedule training. Note: We cannot work directly with training candidates. All training must be coordinated through your local agency.

Thought Rock offers the best, most comprehensive training and ITIL certification exam online, at the most affordable price on the market. In just 5 years, over 14,000 individuals have chosen to attain their ITIL certifications through Thought Rock, not only for its unprecedented price, but also for the quality of resources it provides. Our training course is unparalleled, offering exclusive learning tools curated by a group of esteemed and experienced experts in the IT Service Management Field. When you choose to complete your ­­­ITIL certification exam online with Thought Rock, you are gaining membership to our strong and active community, and access to our extensive library of private resources. There is no other ­ITIL online certification course that grants access to as many valuable online informational archives, data and learning materials to its members. With videos, eLearning tools, mock exams, recorded webinars on demand, and more, your learning is customizable, diverse, and highly acclaimed.  The ITIL Foundation certification with Thought Rock offers you the opportunity to learn the way you want to learn: on your own time, at your own pace, from your own place. ITIL has become increasingly important to the efficiency and productivity of a business, and the ­ITIL Foundations Certification with Thought Rock provides all the material you need to guarantee a successful future as an IT Service Manager. “With traditional certification prices soaring into the thousands, many professionals who cannot afford training have limited options; especially if they are between jobs. Thought Rock’s new ITIL bundle breaks down both cost and access barriers to ITIL certification.”Rick Beaudry, CEO, Thought Rock Thought Rock’s ITIL Foundation Certification is trusted by many leading organizations, including Cisco, Deloitte, AT&T, HP, HSBC, IBM, and the United States Navy. When you choose to gain qualification through Thought Rock’s ITIL Foundation Certification, you are ensuring that your work will be recognized on a global level, and by the most powerful organizations. While Thought Rock offers the highest quality standard for ITIL Certifications, it also happens to be the most modestly priced option on the market. We have complete ownership of all the ITIL Foundation Certification Exam study material provided in the Foundation course. This, along with our tremendous relationship with PEOPLECERT, is what allows our prices to remain so low. At $270 USD for the training and exam, there is no other ITIL Certification exam online that offers such quality learning at such a low price.
If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.

The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]

When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
As Paul Wilkinson points out here, nearly 85% of folks he meets have undergone ITIL training (out of 15,000 people).  Only 2% of these folks measure the impact in terms of cost, value, risks and other outcomes of their IT initiatives. This is one of the primary reasons why ITIL certified companies don’t get the desired results or an ROI for the cost spent on getting their folks ITIL certified.
An event may indicate that something is not functioning correctly, leading to an incident being logged. Events may also indicate normal activity, or a need for routine intervention such as changing a tape. Event management depends on monitoring, but it is different. Event management generates and detects notifications, while monitoring checks the status of components even when no events are occurring. Events may be detected by a CI sending a message, or by a management tool polling the CI. After an event has been detected it may lead to an Incident, Problem or Change, or it may simply be logged in case the information is needed. Response to an event may be automated or may require manual intervention. If actions are needed then a trigger, such as an SMS message or an incident being automatically logged, can alert support staff.

ITSM is regarded by the application owners as the recovery of the IT infrastructure used to deliver IT services, but as of 2009 many businesses practice the much further-reaching process of business continuity planning (BCP), to ensure that the whole end-to-end business process can continue should a serious incident occur (at primary support level).

The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]

DevOps, an emerging framework which focus on continuous integration and delivery of software. It recognizes that the relationship between developer team and operations team is broken and fills in the gap to promote trust between two teams.[44] This solves the gap that ITIL framework creates—teams working in silo where they possess a "not my issues" attitude.[45]
ITIL Practitioner was added in July 2016 and earns candidates 3 credits toward their ITIL Expert certification. It is considered the next step after the ITIL Foundation, which is a prerequisite. An ITIL Practitioner will be able to explain how to use the ITIL framework to support business objectives, and focuses on organizational change management, communication, measurement and metrics.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
A candidate for ITIL certification may choose from certification providers who are accredited by AXELOS for providing the training and examinations. Non-accredited providers may cost less, but their content and results may not be as reliable or vouched for. Pricing varies depending on country you reside and whether you’re taking an in-person course, online option, or an in-house training within your company. Candidacy for the Master-level certification alone is $4,000.
Ed is a 30-year-plus veteran of the computing industry, who has worked as a programmer, a technical manager, a classroom instructor, a network consultant and a technical evangelist for companies that include Burroughs, Schlumberger, Novell, IBM/Tivoli and NetQoS. He has written for numerous publications, including Tom's IT Pro, and is the author of more than 140 computing books on information security, web markup languages and development tools, and Windows operating systems.
Organizations and management systems cannot claim certification as "ITIL-compliant". An organization that has implemented ITIL guidance in IT Service Management (ITSM), may be able to achieve compliance with and seek certification under ISO/IEC 20000. However, while relatively closely aligned, ISO/IEC 20000 and ITIL Version 2 do not define identical processes.[59] This gap has become much wider with ITIL versions 2007 and 2011. ITIL now defines twice as many ITSM processes as ISO/IEC 20000 (26 compared to 13),[60] but there are also more subtle differences, for example:[61]
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.
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