Although the certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will likely need to complete the Practitioner or Intermediate certification before being able to qualify for service management positions.


It may never be a complete guarantee that an ITIL certification is worth the investment, both for you and your company. With anything, you’ll often get out of the process exactly what you put into it. But, because ITIL builds on previous experience, you can try it out with entry-level certifications before fully committing to the long-term promise of ITIL Mastery.
In 2000/2001, to make ITIL more accessible (and affordable), ITIL Version 2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL Version 2 publications.[citation needed]
Following the passing an APMG/EXIN exam in IT service management (based on ITIL), some people will wear a metal pin on their shirt or jacket. This badge, provided by the ITSMF with basic gold colour is set in the form of the ITIL-logo. The ITIL pins consist of a small, diamond-like structure. The meaning and the shape of the diamond is meant to depict coherence in the IT industry (infrastructure as well). The four corners of the pin symbolise service support, service delivery, infrastructure management and IT management.
Although the certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will likely need to complete the Practitioner or Intermediate certification before being able to qualify for service management positions.
ITIL Small-scale implementation[36] provides an approach to ITIL framework implementation for smaller IT units or departments. It is primarily an auxiliary work that covers many of the same best practice guidelines as planning to implement service management, service support, and service delivery but provides additional guidance on the combination of roles and responsibilities, and avoiding conflict between ITIL priorities. The typical IT Organizational structure that maps to ITIL framework.
Each ITIL certification webpage provides links to relevant study guides and syllabi. Those pursuing the ITIL Foundation certification should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.
ITIL Master Badge (Purple, with the letter M in the middle). Currently in pilot phase this qualification has no training course or exam associated with it. To gain qualification as an ITIL Master, candidates have to have his/her work peer-reviewed by a panel of experts. Once an ITIL Expert has achieved this status, the ITIL Master can wear a lapel pin based on the colour of the ITIL Service Design book, which also has a Gold M in the centre.
The ITIL certification scheme now offers a modular approach. Each qualification is assigned a credit value; so that upon successful completion of the module, the candidate is rewarded with both a certification and a number of credits. At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. These credits may be accumulated in either a "Lifecycle" stream[note 1] or a "Capability" stream;[note 2] or combination thereof. Each Lifecycle module and exam is three credits. Each Capability module and corresponding exam is four credits. A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22). That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. Together, the total of 22 earned credits allows a person to request designation as an ITIL Expert. Advancing from the expert to the master level does not require additional credits, but does require at least five years of IT domain work experience and an extensive usage of ITIL practices.[47]
Split over several levels and modules, ITIL covers everything from service strategies to continuous improvement, enabling practitioners to not only adapt IT service infrastructures, but also prepare for further changes down the line. This can help to foster sustainable productivity for businesses and create a better, more consistent experience for customers.
The service desk functions are the single contact-point for end-users' incidents. Its first function is always to document ("create") an incident. If there is a direct solution, it attempts to resolve the incident at the first level. If the service desk cannot solve the incident then it is passed to a 2nd/3rd level group within the incident management system. Incidents can initiate a chain of processes: incident management, problem management, change management, release management and configuration management. This chain of processes is tracked using the configuration management database (CMDB), - ITIL refers to configuration management system (CMS), which records each process, and creates output documents for traceability (quality management). Note - CMDB/CMS does not have to be a single database. The solution can be Federated.
A candidate for ITIL certification may choose from certification providers who are accredited by AXELOS for providing the training and examinations. Non-accredited providers may cost less, but their content and results may not be as reliable or vouched for. Pricing varies depending on country you reside and whether you’re taking an in-person course, online option, or an in-house training within your company. Candidacy for the Master-level certification alone is $4,000.
The ITIL Practitioner is considered the next step in the ITIL progression after achieving the ITIL Foundation (which is a prerequisite). It emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. Although the Practitioner certification is not required for upper-level ITIL credentials, achieving Practitioner certification provides three credits toward ITIL Expert certification. You can prepare for the Practitioner exam through self-study, in-person classroom learning or online and distance learning options. The Practitioner exam is 40 multiple-choice questions and requires a minimum score of 70 percent, or 28 correct answers,  to pass.
Enhance your team's effectiveness and boost productivity with instructor-led training delivered privately to your organization, live online, or to any preferred location. Whether your organization requires a single course or an entire curriculum, Learning Tree has the expert instructors and management expertise to deliver quality training that meets your budget, program schedules, and business goals.
Starting in 2009,[62] the APM Group, UK, established an ITIL Software Scheme (ISS) which allows IT Service Management software ITSM tool vendors to obtain endorsement through the Cabinet Office for an ITIL-based tool. This endorsement allows vendors to hold a valid ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.
This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
Naturally, this kind of change cannot start with a blank canvas. The development of IT services should be driven by an awareness of current processes and management practices within an organization. Without this, an IT Service Management (ITSM) process will inevitably waste time, money and effort, giving competitors a chance to lure customers away with more efficient offerings.

Don't let the scope of ITIL scare you away from the overall value afforded by this comprehensive lifecycle for IT services. The ITIL framework gives companies the structure and discipline required to design, develop, deliver and manage new or improved services in a timely manner and, most importantly, on a budget. Before ITIL, a lack of service management discipline and expertise led many IT projects to suffer budget overruns, veer off course or fail outright due to scope-creep, mismanagement and a lack of repeatable results. ITIL solves these problems quite nicely. In fact, ITIL is widely regarded as the pre-eminent standard for IT service management frameworks.
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
The service portfolio contains information about the performance of investments in services the service provider manages on behalf of the business. The service portfolio comprises: the pipeline section, which contains the services that are yet to be offered; the service catalogue section, which contains the details of operational services; and the retired section, which contains details of the services that are no longer offered.
Organizations are becoming increasingly dependent on corporate IT services in order to satisfy their corporate objectives and to meet their business needs. This leads to an increased requirement for high quality IT services for organizations to maintain their competitive advantage. To mitigate those issues, ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
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This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
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This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
In 2000/2001, to make ITIL more accessible (and affordable), ITIL Version 2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL Version 2 publications.[citation needed]
Let’s get this straight – getting a certification is not rocket science in today’s day and age. A certification merely demonstrates that you’ve studied and cleared an examination. It doesn’t give you wings and doesn’t solve all the world’s problems. One of the primary reasons why certifications and other training programs are losing their relevance is that it’s possible to pass the certification and still not learn ANYTHING practical about the subject.
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