Without any question, InfoSec has the most gifted individual instructors. Our instructor for this class was both an excellent educator and a premier/world class security expert. He was able to clearly explain and impart to the students, the most complicated security techniques I have ever heard of or imagined. I simply can not find the words to recommend him and Infosec security training more highly.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ICT deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of release management and both functional and non functional testing.

The ITIL certification scheme now offers a modular approach. Each qualification is assigned a credit value; so that upon successful completion of the module, the candidate is rewarded with both a certification and a number of credits. At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. These credits may be accumulated in either a "Lifecycle" stream[note 1] or a "Capability" stream;[note 2] or combination thereof. Each Lifecycle module and exam is three credits. Each Capability module and corresponding exam is four credits. A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22). That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. Together, the total of 22 earned credits allows a person to request designation as an ITIL Expert. Advancing from the expert to the master level does not require additional credits, but does require at least five years of IT domain work experience and an extensive usage of ITIL practices.[47]


The customer needs services to achieve business outcomes. The service portfolio management process ensures that services enable the accomplishment of strategic goals and objectives as well as tracks the cost and the value of each investment in a service throughout its lifecycle to ensure that it produces its desired returns. The purpose of Service Portfolio Management is ensuring the service offerings are defined and meet the requirements of the customers.
The ITIL Practitioner certification is the newest entry to the ITIL certification scheme. This exam was offered for the first time in February 2016. As the name implies, the ITIL Practitioner certification is based on practical knowledge of ITIL processes and how those principles are implemented in the real world. An ITIL Practitioner can explain how to use the ITIL framework to support business objectives and focuses on organizational change management, communications, and measurement and metrics.
Learn ITIL� practices in our Dallas, Texas facility. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. What is beginning to change is ITIL's increasing proliferation. Many small- and medium-sized businesses also now recognize the value of employees with ITIL certifications under their collective belts.
Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.
You'll recognize some familiar terms as well as some new nomenclature incorporated into the ITIL 4 certification scheme. The certification still starts with the ITIL Foundation, and ITIL Master is still the highest level of ITIL certification, but how you get from Foundation to Master now allows two distinct paths, allowing you to choose the certification knowledge areas that best fit your interests and career goals.
Our Dallas classroom is located on the 12th floor, in the Meridian Business Center, just off the intersection of I-35 and I-635 within minutes of DFW International Airport and Dallas Love Field Airport. Free parking is available in the garage next to the building in the VISITORS floor. Look for the Visitors sign on the garage. Use the garage elevator to go to floor 3 and use the sky walkway to enter the building. Use the elevator to proceed to the 12th floor and enter Meridian Business Center.
ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. The ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.
The aim of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services. The ITIL lifecycle consists of service strategy, service design, service transition, and service operation, along with continual service improvement throughout the process. The ITIL processes, procedures, responsibilities, and specifications are not specific to an organization like those of the SDLC, rather they can be practically applied to establish integration with the company’s IT strategy, providing value and maintaining competency. Essentially, it is a baseline from which the organization can plan, implement, monitor, and measure its processes.

The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
However, increasingly certifications (or rather ITIL certification) and training programs are becoming a ‘thing to add in your resume’, and not delivering the value they are supposed to bring. During my casual conversations at events and meet-ups, a common underlying theme has been about the mismatch between the performance of people (with certifications) and the knowledge they have gained from those certifications.
The objective of Strategy Management for IT Services is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy.[27]
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.

During this ITIL® Foundation training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.
What is ITIL®?History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers
The ‘Information Technology Infrastructure Library (ITIL)’ is a set of ITSM practices utilized by some of the most high-profile organizations in the world, including HSBC, IBM and even NASA. Originally released as a series of books, ITIL was designed to standardize the procedures for good IT management, helping businesses to avoid the most common pitfalls in order to deliver the best quality services possible.
Starting in 2009,[62] the APM Group, UK, established an ITIL Software Scheme (ISS) which allows IT Service Management software ITSM tool vendors to obtain endorsement through the Cabinet Office for an ITIL-based tool. This endorsement allows vendors to hold a valid ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.

In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.


To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
The Service Design (SD) volume[23] provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service. Within ITIL, design work for an IT service is aggregated into a single Service Design Package (SDP). Service design packages, along with other information about services, are managed within the service catalogues.
ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment.
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