The course will also cover the five key phases of the ITIL mode. Not only will you learn more about what each phase entails, but the training will also cover the relationship between the phases and processes. Additionally, the purpose, goals, objectives, and values of the five key phases will also be thoroughly explained. By the end of the ITIL certification training, you will be equipped with the knowledge and tools to make informed decisions when it comes to operating the IT department for any organization.
While you can certainly study up or apply ITIL principles and practices in your own company, you can also pursue official ITIL certifications, which indicate familiarity, knowledge, and even mastery of ITIL principles put into practice. Importantly, ITIL certifications are available only to individuals, not to an entire organization. For instance, if a company claims they are ITIL certified, they may in fact comply with a related, but different, standard of the ISO/IEC 20000, or they may simply be promoting any number of employees within the company do hold ITIL certifications.
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
All said and done, you will have a better chance of catching an employers attention if you have an ITIL certification. In fact, ITIL certification is used as a basic filter by many employers to weed out candidates. But does that guarantee you a job? Probably not. A good experience, backed by a stellar demonstration of skills gained via certification is going to better equip you for the challenges your work life throws at you. Echoing the same statement, Stuart Rance of Optimal service management adds that

The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
ITIL Foundation: This is the entry-level qualification, and covers the basics of ITIL's framework in one training course and exam. It introduces how ITIL can be used to enhance the quality of IT service management within an organisation, and how to become a certified professional. It is perfect for those who work within an organisation that has already adopted the ITIL framework.
As IT becomes more important, SMBs are realizing the biggest benefits of maintaining ITIL-trained personnel on staff. Though no company wants to see IT projects fail, larger companies can usually absorb the loss of productivity, time and money that accompanies a failed IT service project. SMBs may not have the financial luxury of allowing an important IT project to fail owing to poor management and lack of processes. Thus, the value of an ITIL certification may be greater for enlightened companies that cannot afford IT project failures.

The ITIL certification scheme now offers a modular approach. Each qualification is assigned a credit value; so that upon successful completion of the module, the candidate is rewarded with both a certification and a number of credits. At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. These credits may be accumulated in either a "Lifecycle" stream[note 1] or a "Capability" stream;[note 2] or combination thereof. Each Lifecycle module and exam is three credits. Each Capability module and corresponding exam is four credits. A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22). That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. Together, the total of 22 earned credits allows a person to request designation as an ITIL Expert. Advancing from the expert to the master level does not require additional credits, but does require at least five years of IT domain work experience and an extensive usage of ITIL practices.[47]
The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
Have a group of several students in Dallas needing ITIL Certification training on the same topics? Then onsite ITIL Certification training is a perfect option for you. We'll come onsite to your office in Dallas, so you don't have to travel. You'll be able to fully customize a ITIL Certification course with topics to fit your needs. Lastly, you'll save per employee versus our public classes.

Let’s get this straight – getting a certification is not rocket science in today’s day and age. A certification merely demonstrates that you’ve studied and cleared an examination. It doesn’t give you wings and doesn’t solve all the world’s problems. One of the primary reasons why certifications and other training programs are losing their relevance is that it’s possible to pass the certification and still not learn ANYTHING practical about the subject.

Release and deployment management is used by the software migration team for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which functions as intended when introduced into existing infrastructure. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. This guarantees that all software meets the demands of the business processes. Release management utilizes Definitive Media Library for storage of software.


For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements all the way through continual improvement of services.
In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.
Without any question, InfoSec has the most gifted individual instructors. Our instructor for this class was both an excellent educator and a premier/world class security expert. He was able to clearly explain and impart to the students, the most complicated security techniques I have ever heard of or imagined. I simply can not find the words to recommend him and Infosec security training more highly.
BEYOND20 offers ITIL® Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. Our Cherwell Implementation Consultants provide Cherwell Implementation Services and Cherwell Consulting to help get the most from the Cherwell Service Management platform.
Organizations are becoming increasingly dependent on corporate IT services in order to satisfy their corporate objectives and to meet their business needs. This leads to an increased requirement for high quality IT services for organizations to maintain their competitive advantage. To mitigate those issues, ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide.
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
In addition to providing business-to-business training, our courses are also taken by individuals with government training funds. On a state-by-state basis, we are able to work with programs such as Workforce Development (DWD), Workforce Innovation and Opportunity Act (WIOA) Workforce Investment Act (WIA), and Trade Adjustment Assistance (TAA). Contact your local Workforce or TAA office to determine if you are eligible and they will reach out to us to schedule training. Note: We cannot work directly with training candidates. All training must be coordinated through your local agency.
You ever hear of the expression “fake it until you make it”? It’s a common confidence-building mantra that helps people take on new challenges that they may not have the most experience in. This mentality is critical for new job roles, however, for the certified ITIL professional, there’s no need to “fake” anything. Your hard work in learning the ropes of ITIL and mastering its certification courses will pay off as you can immediately jump into a new job role with a comfortable understanding of the framework’s implementation, management strategies, and guiding principles.
Information Technology Infrastructure Library (ITIL) is near the top of almost every list of must-have IT certifications, and for good reason. ITIL practices are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity. Keep in mind: ITIL is not a tool but rather a set of best practices pertaining to IT service and lifecycle management.

ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:
The objective of Strategy Management for IT Services is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy.[27]
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
Have a group of several students in Dallas needing ITIL Certification training on the same topics? Then onsite ITIL Certification training is a perfect option for you. We'll come onsite to your office in Dallas, so you don't have to travel. You'll be able to fully customize a ITIL Certification course with topics to fit your needs. Lastly, you'll save per employee versus our public classes.
In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.

The British Educational Communications and Technology Agency (BECTA) used ITIL as the basis for their development of Framework for ICT Technical Support (FITS). Their aim was to develop a framework appropriate for British schools, which often have very small IT departments. FITS became independent from BECTA in 2009 and is now maintained and supported by The FITS Foundation. FITS is now used in excess of a thousand schools in the UK, Australia and Norway as the standard for ICT Service Management in the Education sector (Video: What people are saying)
For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements all the way through continual improvement of services.
ITIL certification is split into five stages, namely foundation, practitioner, intermediate, expert and master levels. Each of these levels has different requirements for appearing, clearing and is awarded a specific set of credits. For instance, one needs to have a total of 22 credits to be certified as an expert. Apart from these, there are complementary certifications that help you reach the expert level faster. Here’s an overview of the various levels and credits. 
For successful adoption of ITIL for your service desk, all the stakeholders need to be on the same page, speak the same language, work towards the same goals by succeeding in iterative and incremental projects. As David Moskowitz puts it, “Adopting ITIL involves a learning process as continual improvement is applied”. A certification indicates that you’re learning, and the knowledge is just a minor component of a successful adoption (or a career in ITSM). Click To Tweet

The great thing about being knowledgeable in such a broad, complex framework like ITIL is that your understanding of the inner-workings of the entire IT infrastructure increases and you gain more flexibility in your ability to wear many hats, making you more valuable to the organization. The higher your certification level is, the more roles you will be qualified to take on. Not satisfied working in IT service operations? Try your hand as a service strategy manager. The possibilities are wide and there are many different job roles to choose from.


Service Strategy: This phase focuses on defining services as strategic assets, and then maintaining and implementing a coherent, deliberate strategy. Service strategy principles address business processes, corporate governance and compliance, policies, corporate culture and decision-making, and ensure that the business is geared for service improvement.

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice.  
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