This course covers the ITIL Foundation exam (with the most current objectives) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in the ITIL service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.
ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).
Sunanda Gundavajhala, B.Tech, M.B.A, PMP has over 25 years of project management. She is a consultant, trainer on project management for different sectors and is the recipient of “Recognition of Excellence” award from PMI, USA and Woman Volunteer award from Hyderabad, India Chapter of PMI. She has contributed to the “Practice Standard on Scheduling, PMI” and also worked as the Liaison officer for PMIEF (Education Foundation) for the Hyderabad, India Chapter of PMI
Add the following at the start: “With the release of ITIL 4, the previous credit system is giving way to more streamlined and modern approach that embraces the holistic view of the new scheme. Divided into three primary job roles – ITIL Specialist, Strategist, and Leader – these cleaner paths lead to toward two distinct designations of either the Managing Professional or the Strategic Leader. More details around these paths will be revealed as these courses release throughout the year.
"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."
When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
Malcom Fry’s career in IT began in 1967, and since then he has gained a wealth of knowledge and experience in all aspects of ITIL strategy through developmental, operational and management roles for retail, manufacturing, oil, and pharmaceutical organizations. The author of five best-selling books on IT service and support, he is recognized worldwide as one of the most influential authorities in help desk and IT Service Management. Malcolm has become highly sought out by large organizations as an innovative and informative strategic consultant.
ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:
Registration fees for ITIL certification exams vary by location, ranging from around $150 to $500. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can run up from $500 for an online course to well over $1,000 for classroom-based intensive instruction, and training may or may not include exam registration fees.
If you work in IT, you’ve likely heard of or worked with ITIL. Perhaps you’ve even considered pursuing ITIL certifications. But is the investment worth the return? We’re taking a look at the cost of ITIL certifications at various levels and the benefits you can expect, so you can decide whether it’s an appropriate investment for you and your business.
Prior to taking any of the ITIL exams, you should be able to pass any of the sample ITIL exams that are available online. A list of online ITIL sample exams can be found here; updated as of 2014. Professional ITIL exam preparation kits can also be found online, for a fee. ITIL Prime, for example, offers access to more than 800 ITIL Foundation questions for $59.
PMI, PMP, and PMBOK, and the Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. PRINCE2® and ITIL® are registered trade marks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute. ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.
Axelos and the ITIL Development Group, made up of more than 2,000 ITIL stakeholders worldwide, began working on an update to ITIL V3 in late 2017. That work continued throughout 2018, and Axelos has announced upcoming changes to the ITIL certifications known as ITIL 4. ITIL 4 will provide sweeping changes to the ITIL certification program to better align with the growing complexity of modern IT. ITIL 4 also changes some of the certification program terms and titles to align with the new ITIL 4 program structure. Here is a look at the new ITIL 4 program overview:
Continuous Service Improvement: This phase defines new requirements for the preceding phases of ITIL based on operational feedback and service levels. It helps to ensure that policies and procedures are followed, that service level agreements are met and that operational lessons learned are incorporated into existing and future service refinements.
ITIL isn’t going anywhere and there are many advantages to completing your certification in any of ITIL’s five mastery courses. While there is plenty to learn on-the-job, getting a head-start on the foundations, terminology, strategies and lifecycle stages will be a big help to you getting hired for the job role you want and will help you succeed within the organization. To learn more about ITIL v3 certification courses, visit the AXELOS website.
The good news about ITIL certification is that it is a valuable skill for almost any IT professional, from system administrators to chief information officers (CIOs). Many large companies have dedicated ITIL coaches or mentors who help shepherd projects through the various steps of the ITIL framework. These ITIL gurus have a wide understanding of the IT landscape and can usually spot trouble with a service design document or implementation plan in a matter of minutes.