You also need to keep your career goals in mind when selecting an ITIL foundation certification course. This training is necessary if you have an interest in managing the IT services for any type of business. Additionally, this course can lead the way into further certifications as well, if you have an interest in expanding your skill set even more.
As I’ve mentioned before, ITIL certified professionals are an easy choice for hiring employers that want to make the best investment for their organization. The ROI is much higher for someone that already has the knowledge and ITIL training needed to start providing value right away, and may also be able to bring new ideas and strategies learned from taking the certification classes to make operations more efficient. And with more efficiency, the more that businesses save on cost. After all, IT is not generally not considered a revenue-generating department, so cost-savings are always top of mind.
“A good start is to do some Google detective work to find high-level examples of how the framework is applied to processes. Once you do that, think about the 'things' offered to you at work and how you need them to get your job done. All of that is ITIL in play and if you understand this and focus on examples then learning the framework will be a breeze,” says Cox.
ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.


If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.


IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT director with ITIL skills is $126,000 per year, according to data from PayScale. ITIL skills are associated with a 19 percent higher income for IT directors — the second highest paying skill after team leadership, which is associated with a 21 percent boost in salary.
This is the information managed in the service and any supporting information and knowledge including protect, manage and archive it. Technology is main driver for benefit in service management. This may be artificial intelligence, machine learning, the use of mobile platforms, cloud solutions, collaboration tools, automated testing and operations as well as continuous integration / continuous development / continuous deployment solutions[15].
The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
Ahead of your ITIL certification exam online, there are a few things you’ll need to ensure you’re completely prepared. Firstly, some form of photo identification is required. This can be a passport, government ID, or equivalent. The exam must be taken using a PC, preferably running Windows XP or higher, with at least 500MB of RAM. As you will be connected with one of our proctors during the exam, you will need a webcam with 640×800 resolution. A microphone is required, and it’s recommended you have one that is connected with your webcam. You must have authority to grant access to your computer or screen by the proctor. To guarantee everything goes smoothly throughout both the ITIL Foundation Certification Exam and the course, you will need high speed internet (115kps), and your browser must have Adobe Flash Player installed, ideally Flash Player 10.  So long as these requirements are met, you’re good to go! Thought Rock’s ITIL certification exam online is undeniably the most accredited and valuable program on the market, offering the most extensive range of resources for the least expensive price. Upon completion of the ITIL Foundations Certification you will have a strong awareness and understanding of the key structures and practices of ITIL, opening the door for a highly successful and sought after career in IT Service Management. You will develop a groundwork that simply cannot be attained anywhere else. If you envision a career using your ITSM skills to enhance the efficiency and engagement for major organizations across the globe, then there is no better option than Thought Rock’s ITIL Certification Exam Online.

ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.
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