This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.

Master: the ultimate ITIL certification, a candidate must demonstrate ITIL mastery by completing Expert certification (22 credits minimum), demonstrating minimum 5 years’ experience in a management or leadership role, submitting a proposal for ITIL service improvement, submitting a work package wherein the candidate successfully applied ITIL practices to a real-world business case, and completing an interview with an ITIL assessment panel.


John Towsley’s extensive experience in the IT education marketplace has made him a perfect fit for teaching the ITIL Foundation Certification. He is of course ITIL certified himself, and knows exactly what it takes to find success in the IT Service Management field. Currently the CEO for B Wyze Holdings Inc., John’s experience and knowledge is invaluable. In the past, John established and operated his own multi-site IT education & consulting business in Canada and the US, and he brings this experience to you through the incredible content he provides for the Thought Rock Library.
The centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[22] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:
For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements all the way through continual improvement of services.
ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).
As Chief Learning Evangelist for APPLY Synergies; strategic consultant Bob Mosher’s involvement with the learning and training industry is highly valued. He is renowned worldwide for his contributions, particularly his inventive role in e-learning and innovative approaches to development. In 1997, Bob was the recipient of the ITTA’s Eddy Award for Excellence; awarded to those who exemplify excellence in the IT education industry. In 2006, he received the Institute for IT Training’s 2006 Colin Conder award. There is no question Bob’s contributions to Thought Rock’s ITIL Certification Exam Online are extremely valuable.
Registration fees for ITIL certification exams vary by location, ranging from around $150 to $500. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can run up from $500 for an online course to well over $1,000 for classroom-based intensive instruction, and training may or may not include exam registration fees.
"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."
ITIL® is an integrated set of best-practice processes for delivering IT services to customers and is the most widely adopted approach for IT Service Management in the world. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services.
Malcom Fry’s career in IT began in 1967, and since then he has gained a wealth of knowledge and experience in all aspects of ITIL strategy through developmental, operational and management roles for retail, manufacturing, oil, and pharmaceutical organizations. The author of five best-selling books on IT service and support, he is recognized worldwide as one of the most influential authorities in help desk and IT Service Management. Malcolm has become highly sought out by large organizations as an innovative and informative strategic consultant.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.
This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Foundation certification covers the basics of ITIL and is where most newbies start the process of learning ITIL and becoming certified. The certification has no prerequisites, and anyone with an interest in the subject matter can sit for this exam. ITIL Foundation certification exam prep can be accomplished via classroom or distance learning options, as well as via self-study. There is no requirement for you to complete a training course before you sit for the Foundations exam. The Foundation exam consists of 40 multiple-choice questions that must be answered in 60 minutes with a grade of 65 percent, or 26 correct answers, required to pass the exam.
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.
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