Ahead of your ITIL certification exam online, there are a few things you’ll need to ensure you’re completely prepared. Firstly, some form of photo identification is required. This can be a passport, government ID, or equivalent. The exam must be taken using a PC, preferably running Windows XP or higher, with at least 500MB of RAM. As you will be connected with one of our proctors during the exam, you will need a webcam with 640×800 resolution. A microphone is required, and it’s recommended you have one that is connected with your webcam. You must have authority to grant access to your computer or screen by the proctor. To guarantee everything goes smoothly throughout both the ITIL Foundation Certification Exam and the course, you will need high speed internet (115kps), and your browser must have Adobe Flash Player installed, ideally Flash Player 10.  So long as these requirements are met, you’re good to go! Thought Rock’s ITIL certification exam online is undeniably the most accredited and valuable program on the market, offering the most extensive range of resources for the least expensive price. Upon completion of the ITIL Foundations Certification you will have a strong awareness and understanding of the key structures and practices of ITIL, opening the door for a highly successful and sought after career in IT Service Management. You will develop a groundwork that simply cannot be attained anywhere else. If you envision a career using your ITSM skills to enhance the efficiency and engagement for major organizations across the globe, then there is no better option than Thought Rock’s ITIL Certification Exam Online. 

Have a group of several students in Dallas needing ITIL Certification training on the same topics? Then onsite ITIL Certification training is a perfect option for you. We'll come onsite to your office in Dallas, so you don't have to travel. You'll be able to fully customize a ITIL Certification course with topics to fit your needs. Lastly, you'll save per employee versus our public classes.
The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
In 2000/2001, to make ITIL more accessible (and affordable), ITIL Version 2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL Version 2 publications.[citation needed]
ITIL Practitioner was added in July 2016 and earns candidates 3 credits toward their ITIL Expert certification. It is considered the next step after the ITIL Foundation, which is a prerequisite. An ITIL Practitioner will be able to explain how to use the ITIL framework to support business objectives, and focuses on organizational change management, communication, measurement and metrics.
ITIL Foundation: This is the entry-level qualification, and covers the basics of ITIL's framework in one training course and exam. It introduces how ITIL can be used to enhance the quality of IT service management within an organisation, and how to become a certified professional. It is perfect for those who work within an organisation that has already adopted the ITIL framework.
Think about the digital services that you use on a daily basis. These were not developed in a vacuum; rather, they were built using an ongoing project management process that took into account not only the objectives of the service, but also the potential issues in developing, delivering and maintaining it. In short, there would have been a huge number of factors to consider.
You also need to keep your career goals in mind when selecting an ITIL foundation certification course. This training is necessary if you have an interest in managing the IT services for any type of business. Additionally, this course can lead the way into further certifications as well, if you have an interest in expanding your skill set even more.
ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).
ITIL isn’t going anywhere and there are many advantages to completing your certification in any of ITIL’s five mastery courses. While there is plenty to learn on-the-job, getting a head-start on the foundations, terminology, strategies and lifecycle stages will be a big help to you getting hired for the job role you want and will help you succeed within the organization. To learn more about ITIL v3 certification courses, visit the AXELOS website.

Also, adoption of ITIL requires an understanding of the ITIL framework and a buy-in from folks at various levels. It’s as much about a cultural shift and embracing change as it is about knowing the best practices in IT service management. Any cultural shift requires you to have a sound understanding of ‘why’ you’re making that change. It’s a strong reason why a certification in ITIL makes sense. It validates that the individual is equipped with the basics like vocabulary, processes, hierarchy, goals, and IT’s alignment with the business. GamingWorks have conducted workshops with more than 4000 organizations around the world and every year for the last 15 years a top scoring ABC (Attitude, Behaviour, Culture) card has been ‘IT has too little understanding of business impact and priority’ – it seems that many do not know the why!


Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL Foundation certification exam. This course is available in three different modes of learning: live class, online class and online self-learning.
Digital services are the de facto product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable issues in developing, delivering, and maintaining the service. A good IT service management approach is knowing exactly how to integrate all these ever-changing factors into your development process.
ITIL Intermediate: There are two streams in the Intermediate level: the Service Lifecycle Stream and the Service Capability Stream. You can opt to take individual modules within this level, however, if you wish to progress through the ITIL qualification scheme you will need to earn a minimum of 17 credits (two credits must be earned from Foundation) before you can take the Managing across the Lifecycle module and exam. By passing this, you will achieve a total of 22 credits, which you can use towards the ITIL Expert level of certification.

IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. What is beginning to change is ITIL's increasing proliferation. Many small- and medium-sized businesses also now recognize the value of employees with ITIL certifications under their collective belts.


The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification. There’s a separate set of requirements for ITIL Master qualification; candidates must already be ITIL Expert certified before they can achieve ITIL Master status.
ICT deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of release management and both functional and non functional testing.
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.
Master: the ultimate ITIL certification, a candidate must demonstrate ITIL mastery by completing Expert certification (22 credits minimum), demonstrating minimum 5 years’ experience in a management or leadership role, submitting a proposal for ITIL service improvement, submitting a work package wherein the candidate successfully applied ITIL practices to a real-world business case, and completing an interview with an ITIL assessment panel.
The aim of the SDLC process is product-related. Its goal is to create a product that is high-quality, effective, and cost-efficient. After the product is developed, the SDLC maps the implementation of the software into a live environment. The general methodology of the SDLC typically consists of analysis (of both design and specific requirements), construction, testing, release, and then, maintenance. As you can see, the focus is on the software or product. The SDLC is most commonly implemented using an Agile or Waterfall approach.
ITIL Foundation: This is the entry-level qualification, and covers the basics of ITIL's framework in one training course and exam. It introduces how ITIL can be used to enhance the quality of IT service management within an organisation, and how to become a certified professional. It is perfect for those who work within an organisation that has already adopted the ITIL framework.
What is ITIL®?History of ITIL®Who is ITIL® for?ITIL® ExamsHow to book an ITIL® courseITIL® MethodologyITIL® ModelsITIL® CoursesExam results and what if I fail my ITIL® exams?What organisations use ITIL®?How to add ITIL® to your LinkedInITIL® JobsWhat Manuals are available for ITIL®?ITIL® BooksHow to add ITIL® to your CVBenefits of ITIL® for IndividualsBenefits of ITIL® for BusinessesITIL® Case StudiesITIL® Careers
If you’re taking the ITIL Foundation certification exam, you’re likely at a point in your career where you’ve had hands-on experience with the ITIL framework in an organizational setting. That knowledge will help you during the exam, since “many of the questions on the exam can be answered correctly just by applying the common-sense logic you already possess,” says Smiley.

The ITIL Practitioner certification is the newest entry to the ITIL certification scheme. This exam was offered for the first time in February 2016. As the name implies, the ITIL Practitioner certification is based on practical knowledge of ITIL processes and how those principles are implemented in the real world. An ITIL Practitioner can explain how to use the ITIL framework to support business objectives and focuses on organizational change management, communications, and measurement and metrics.
ITIL certification is also a valuable credential for IT project managers, who are in the IT service trenches every day. Most project managers are already familiar with the development lifecycle process, so the principles of ITIL come naturally to them. IT managers, architects and engineers might not ever become ITIL Masters, but even a basic knowledge of the ITIL framework can assist with understanding and supporting the ITIL process.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
Without any question, InfoSec has the most gifted individual instructors. Our instructor for this class was both an excellent educator and a premier/world class security expert. He was able to clearly explain and impart to the students, the most complicated security techniques I have ever heard of or imagined. I simply can not find the words to recommend him and Infosec security training more highly.
PMI, PMP, and PMBOK, and the Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. PRINCE2® and ITIL® are registered trade marks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute. ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.
Your exam voucher is included in the price of this course. However, you must book your exam within one year from the date you purchased this course. In case of any change of exam fee by the certification body within the one year, you will be liable to pay the difference of amount to Simplilearn. If you did not book the exam within one year from purchase, you will need to buy the voucher again as per the actual price.

CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned, and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[31]
×