Drive business transformation and growth with ITIL training using the world’s most recognized IT Service Management Framework. The best ITIL training is taught by accredited instructors with real-world ITIL application experience, like our expert ITIL-certified instructors. Learning Tree ITIL training courses present a learning path to ITIL certification at Foundation, Intermediate, Practitioner and Expert levels, where you learn ITIL best practices to various degrees of depth and detail. In addition to traditional in-person, attend our ITIL courses online from anywhere!
The customer needs services to achieve business outcomes. The service portfolio management process ensures that services enable the accomplishment of strategic goals and objectives as well as tracks the cost and the value of each investment in a service throughout its lifecycle to ensure that it produces its desired returns. The purpose of Service Portfolio Management is ensuring the service offerings are defined and meet the requirements of the customers.
With 25 years of experience with Allstate Insurance Company Cathy Kirch has done it all. During her time with the company, she has held positions including Project Manager, Systems Architect, Database Engineer, Transaction Management Technician, Systems Programmer, Application Programmer and Systems trainer. Today, she remains with Allstate as an IT Process Consultant. Through these positions, Cathy has developed an undeniably strong grasp of ITIL and IT consultancy.
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
The good news about ITIL certification is that it is a valuable skill for almost any IT professional, from system administrators to chief information officers (CIOs). Many large companies have dedicated ITIL coaches or mentors who help shepherd projects through the various steps of the ITIL framework. These ITIL gurus have a wide understanding of the IT landscape and can usually spot trouble with a service design document or implementation plan in a matter of minutes.
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