People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
The aim of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services. The ITIL lifecycle consists of service strategy, service design, service transition, and service operation, along with continual service improvement throughout the process. The ITIL processes, procedures, responsibilities, and specifications are not specific to an organization like those of the SDLC, rather they can be practically applied to establish integration with the company’s IT strategy, providing value and maintaining competency. Essentially, it is a baseline from which the organization can plan, implement, monitor, and measure its processes.
Master: the ultimate ITIL certification, a candidate must demonstrate ITIL mastery by completing Expert certification (22 credits minimum), demonstrating minimum 5 years’ experience in a management or leadership role, submitting a proposal for ITIL service improvement, submitting a work package wherein the candidate successfully applied ITIL practices to a real-world business case, and completing an interview with an ITIL assessment panel.
Following the passing an APMG/EXIN exam in IT service management (based on ITIL), some people will wear a metal pin on their shirt or jacket. This badge, provided by the ITSMF with basic gold colour is set in the form of the ITIL-logo. The ITIL pins consist of a small, diamond-like structure. The meaning and the shape of the diamond is meant to depict coherence in the IT industry (infrastructure as well). The four corners of the pin symbolise service support, service delivery, infrastructure management and IT management.
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes.
Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, is cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.
Are you planning to buy an ITIL Study Guide? If you have not factored the cost of an ITIL course, you may want to do self-study using a study guide. For ITIL 4 Foundation, attending ITIL training is not mandatory. Hence, add the cost related to self-study to the ITIL certification cost. A popular paperback edition may cost you over $30 while again a soft copy may bring down your ITIL Certification Cost.
This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:
Service Strategy: This phase focuses on defining services as strategic assets, and then maintaining and implementing a coherent, deliberate strategy. Service strategy principles address business processes, corporate governance and compliance, policies, corporate culture and decision-making, and ensure that the business is geared for service improvement.
In July 2013, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.
So, is it worth the buck? Definitely yes, if you’re able to demonstrate the value of your knowledge in your work. Having spoken to a sizeable number of IT consultants, practitioners, IT agents, I have seen that people who succeed with an ITIL certification are those who have put an effort into earning their certificate, and not just seen it as a way of checking a box for their career. Your goal should be acquiring knowledge and putting it in practice, measuring the impact of your work and not just ‘passing’ the certification.
Delivery and value integration is successful when ITIL ITSM and SDLC are considered complementary rather than separate. Our ITIL courses are designed with this in mind. Learning ITIL with this free online course will prepare you for ITIL expert certification, which in turn prepares you to meet your organization’s project management needs as an ITIL practitioner. ITIL certification can be obtained at any Pearson VUE and Prometric testing center, both accredited organizations, around the globe.
BEYOND20 offers ITIL® Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. Our Cherwell Implementation Consultants provide Cherwell Implementation Services and Cherwell Consulting to help get the most from the Cherwell Service Management platform.
Although the certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will likely need to complete the Practitioner or Intermediate certification before being able to qualify for service management positions.
Sunanda Gundavajhala, B.Tech, M.B.A, PMP has over 25 years of project management. She is a consultant, trainer on project management for different sectors and is the recipient of “Recognition of Excellence” award from PMI, USA and Woman Volunteer award from Hyderabad, India Chapter of PMI. She has contributed to the “Practice Standard on Scheduling, PMI” and also worked as the Liaison officer for PMIEF (Education Foundation) for the Hyderabad, India Chapter of PMI
Julie Reaume has over ten years of experience overseeing Learning and Training programs, including implementing superior project management skills with a number of Fortune 500 companies. With her experience in virtual meeting software and conducting webinars, and her passion for facilitating learning and training, she is an extremely valuable asset to the Thought Rock team.
ITIL has been deeply entrenched into the fabric of enterprise IT for some time now, and despite the nascent contrarian opinion every now and then, it’s safe to assume that the framework’s popularity isn’t going to diminish any time soon. In fact, AXELOS is constantly changing and updating their certification courses in order to keep up with the times and shape ITIL’s commonly established principles to govern today’s modern technology and development trends. That said, becoming ITIL certified is a safe bet to stay prepared for the future, and the demand for educated ITIL experts in the fields of incident management, service management, change management and other ITSM related areas are still very high in 2017.