For successful adoption of ITIL for your service desk, all the stakeholders need to be on the same page, speak the same language, work towards the same goals by succeeding in iterative and incremental projects. As David Moskowitz puts it, “Adopting ITIL involves a learning process as continual improvement is applied”. A certification indicates that you’re learning, and the knowledge is just a minor component of a successful adoption (or a career in ITSM). Click To Tweet
Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs. 

ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies. 

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.

Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume,[25] is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
In addition to providing business-to-business training, our courses are also taken by individuals with government training funds. On a state-by-state basis, we are able to work with programs such as Workforce Development (DWD), Workforce Innovation and Opportunity Act (WIOA) Workforce Investment Act (WIA), and Trade Adjustment Assistance (TAA). Contact your local Workforce or TAA office to determine if you are eligible and they will reach out to us to schedule training. Note: We cannot work directly with training candidates. All training must be coordinated through your local agency.
In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.
Malcom Fry’s career in IT began in 1967, and since then he has gained a wealth of knowledge and experience in all aspects of ITIL strategy through developmental, operational and management roles for retail, manufacturing, oil, and pharmaceutical organizations. The author of five best-selling books on IT service and support, he is recognized worldwide as one of the most influential authorities in help desk and IT Service Management. Malcolm has become highly sought out by large organizations as an innovative and informative strategic consultant.
The ITIL discipline – planning to implement service management[35] attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The processes and approaches incorporated within the guidelines suggest the development of a continuous service improvement program (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled program of work. Planning to implement service management focuses mainly on the service management processes, but also applies generically to other ITIL disciplines. Components include:

The centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[22] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
Also, adoption of ITIL requires an understanding of the ITIL framework and a buy-in from folks at various levels. It’s as much about a cultural shift and embracing change as it is about knowing the best practices in IT service management. Any cultural shift requires you to have a sound understanding of ‘why’ you’re making that change. It’s a strong reason why a certification in ITIL makes sense. It validates that the individual is equipped with the basics like vocabulary, processes, hierarchy, goals, and IT’s alignment with the business. GamingWorks have conducted workshops with more than 4000 organizations around the world and every year for the last 15 years a top scoring ABC (Attitude, Behaviour, Culture) card has been ‘IT has too little understanding of business impact and priority’ – it seems that many do not know the why!
The ITIL Certification Exam Online can be taken at any time, any day, from any place, within 5 months of purchasing the package. A virtual proctor will monitor you throughout the exam, ensuring that you adhere to the closed book conditions. You will have 60 minutes to complete the ITIL Foundation Certification Exam, which consists of 40 multiple-choice questions. The passing grade is 65% – 26 correct answers out of 40. Your results will be calculated immediately upon completion of the ITIL Online Certification. You will receive a detailed grading, along with a downloadable digital certificate. The ITIL Foundations Certification is treated and practiced like any other exam; only you get to decide when and where it is completed!
ITIL exams are provided at three levels: Foundation, Practitioner and Manager. The certifications themselves were previously managed by the ITIL Certification Management Board, or ICMB. Originally, the ICMB included representatives from various international organizations, including the U.K. OGC, APMG, the Stationery Office (TSO), ITIL Examination Panel and Examination Institutes (EIs).
ITIL certification is split into five stages, namely foundation, practitioner, intermediate, expert and master levels. Each of these levels has different requirements for appearing, clearing and is awarded a specific set of credits. For instance, one needs to have a total of 22 credits to be certified as an expert. Apart from these, there are complementary certifications that help you reach the expert level faster. Here’s an overview of the various levels and credits. 

Think about the digital services that you use on a daily basis. These were not developed in a vacuum; rather, they were built using an ongoing project management process that took into account not only the objectives of the service, but also the potential issues in developing, delivering and maintaining it. In short, there would have been a huge number of factors to consider.
This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
From hands-on, instructor-led live online ITIL Certification training for individual employees to private online or on-site group training, we provide the best option for your company. Our online ITIL Certification classes are task-based and focus on real-world scenarios and challenges students face in their day to day environments. The online ITIL Certification Training that we offer is a great way to quickly build upon the necessary skills within the privacy of your own home or office. If you are looking for local ITIL Certification courses, you can check one of our many computer labs around the United States. Each ITIL course we offer provides the training a person will need to understand and use the program. The online ITIL classes give an advantage in many fields of employment in today’s advanced technological age.
The centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[22] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
However, when it comes to the IT field, getting your ITIL certification is considered to be a very low-risk effort, and many will tell you that you’d be doing yourself a huge disservice to write it off. Certified ITIL professionals are a highly sought-after commodity, and the job market is stable enough where an ITIL v3 certification in any of the higher levels will be in demand for quite a long time.
Organizations and management systems cannot claim certification as "ITIL-compliant". An organization that has implemented ITIL guidance in IT Service Management (ITSM), may be able to achieve compliance with and seek certification under ISO/IEC 20000. However, while relatively closely aligned, ISO/IEC 20000 and ITIL Version 2 do not define identical processes.[59] This gap has become much wider with ITIL versions 2007 and 2011. ITIL now defines twice as many ITSM processes as ISO/IEC 20000 (26 compared to 13),[60] but there are also more subtle differences, for example:[61]

We’ve already discussed why ITIL is critical in today’s IT environment, and why it’s still widely adopted among many IT organizations of all sizes. For these reasons, it’s important that employees within these organizations have a deep understanding of ITIL’s foundations in order to achieve maximum benefits from its implementation. Knowledge and mastery of ITIL is so important in fact, that many organizations are even investing in certification sponsorship programs to help employees get ITIL certified.
If you’re taking the ITIL Foundation certification exam, you’re likely at a point in your career where you’ve had hands-on experience with the ITIL framework in an organizational setting. That knowledge will help you during the exam, since “many of the questions on the exam can be answered correctly just by applying the common-sense logic you already possess,” says Smiley.

Taking this strategy on board offers a number of advantages for businesses. Perhaps most notably, it can cut back on the amount of time and money that gets wasted throughout the service development lifecycle, while also raising the quality of the end-product. This, in turn, can provide a huge boost to customer satisfaction once a service or product is implemented, as well as the morale of staff working on it.
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume,[25] is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
The IT Infrastructure Library(ITIL®) is the standard for IT service management. ITIL® provides the framework that has been drawn from both the public and private sectors throughout the world. Our training will teach you how IT resources should be organized to deliver the best value to businesses or organization. Every month since we started running ITIL® courses we have tracked our students performance – and we consistently see pass-rates of well over 90% every month. Note that in all of the ITIL® classes listed below we have a maximum number of 25 students per class.
ITIL certification is also a valuable credential for IT project managers, who are in the IT service trenches every day. Most project managers are already familiar with the development lifecycle process, so the principles of ITIL come naturally to them. IT managers, architects and engineers might not ever become ITIL Masters, but even a basic knowledge of the ITIL framework can assist with understanding and supporting the ITIL process.
As Chief Learning Evangelist for APPLY Synergies; strategic consultant Bob Mosher’s involvement with the learning and training industry is highly valued. He is renowned worldwide for his contributions, particularly his inventive role in e-learning and innovative approaches to development. In 1997, Bob was the recipient of the ITTA’s Eddy Award for Excellence; awarded to those who exemplify excellence in the IT education industry. In 2006, he received the Institute for IT Training’s 2006 Colin Conder award. There is no question Bob’s contributions to Thought Rock’s ITIL Certification Exam Online are extremely valuable.
IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. What is beginning to change is ITIL's increasing proliferation. Many small- and medium-sized businesses also now recognize the value of employees with ITIL certifications under their collective belts.
The IT Infrastructure Library(ITIL®) is the standard for IT service management. ITIL® provides the framework that has been drawn from both the public and private sectors throughout the world. Our training will teach you how IT resources should be organized to deliver the best value to businesses or organization. Every month since we started running ITIL® courses we have tracked our students performance – and we consistently see pass-rates of well over 90% every month. Note that in all of the ITIL® classes listed below we have a maximum number of 25 students per class.

Learn ITIL� practices in our Dallas, Texas facility. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
Organizations need both approaches. If ITIL best practices aren’t integrated into the SDLC, and the reverse as well, then development can become siloed. Software developers are most concerned with speed and innovation and operational functions are focused on governance and stability. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, the proper resources being unavailable when development requires them, and inaccurate information being collected. Additionally, inconsistent environments, manual deployment processes, subpar quality and testing, frequent outages, poor communication between IT silos, and failing SLAs can result. Any one of those issues will need significant time and expense of an organization’s IT resources to resolve.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.

The objective of Strategy Management for IT Services is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy.[27]
CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned, and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[31]
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