This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
So how does certification work? ITIL certification is divided into five levels of certifications. One person may only seek an entry- or medium-level certification, while a project manager or CIO may seek to obtain Expert or Master status in ITIL. Of five levels, the first four levels are based on number of credits and passing examinations. Reaching the Expert certification, the 4th-highest level, requires 22 combined credits. Achieving the ultimate Master level, however, does not rely on credits and instead has its own criteria.
A former IT executive with PepsiCo, Peter McGarahan is a connoisseur of IT consultation. With his firm, McGarahan & Associates, Peter has a proven track record of assisting companies in achieving excellence in service and support. Peter is recognized internationally as a phenomenal motivational and keynote speaker, and as an engaging and edifying writer in the IT Service Management field.
Following the passing an APMG/EXIN exam in IT service management (based on ITIL), some people will wear a metal pin on their shirt or jacket. This badge, provided by the ITSMF with basic gold colour is set in the form of the ITIL-logo. The ITIL pins consist of a small, diamond-like structure. The meaning and the shape of the diamond is meant to depict coherence in the IT industry (infrastructure as well). The four corners of the pin symbolise service support, service delivery, infrastructure management and IT management.
The service desk functions are the single contact-point for end-users' incidents. Its first function is always to document ("create") an incident. If there is a direct solution, it attempts to resolve the incident at the first level. If the service desk cannot solve the incident then it is passed to a 2nd/3rd level group within the incident management system. Incidents can initiate a chain of processes: incident management, problem management, change management, release management and configuration management. This chain of processes is tracked using the configuration management database (CMDB), - ITIL refers to configuration management system (CMS), which records each process, and creates output documents for traceability (quality management). Note - CMDB/CMS does not have to be a single database. The solution can be Federated.

The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
So, is it worth the buck? Definitely yes, if you’re able to demonstrate the value of your knowledge in your work. Having spoken to a sizeable number of IT consultants, practitioners, IT agents, I have seen that people who succeed with an ITIL certification are those who have put an effort into earning their certificate, and not just seen it as a way of checking a box for their career. Your goal should be acquiring knowledge and putting it in practice, measuring the impact of your work and not just ‘passing’ the certification.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user.

Ahead of your ITIL certification exam online, there are a few things you’ll need to ensure you’re completely prepared. Firstly, some form of photo identification is required. This can be a passport, government ID, or equivalent. The exam must be taken using a PC, preferably running Windows XP or higher, with at least 500MB of RAM. As you will be connected with one of our proctors during the exam, you will need a webcam with 640×800 resolution. A microphone is required, and it’s recommended you have one that is connected with your webcam. You must have authority to grant access to your computer or screen by the proctor. To guarantee everything goes smoothly throughout both the ITIL Foundation Certification Exam and the course, you will need high speed internet (115kps), and your browser must have Adobe Flash Player installed, ideally Flash Player 10.  So long as these requirements are met, you’re good to go! Thought Rock’s ITIL certification exam online is undeniably the most accredited and valuable program on the market, offering the most extensive range of resources for the least expensive price. Upon completion of the ITIL Foundations Certification you will have a strong awareness and understanding of the key structures and practices of ITIL, opening the door for a highly successful and sought after career in IT Service Management. You will develop a groundwork that simply cannot be attained anywhere else. If you envision a career using your ITSM skills to enhance the efficiency and engagement for major organizations across the globe, then there is no better option than Thought Rock’s ITIL Certification Exam Online.


The IT Infrastructure Library(ITIL®) is the standard for IT service management. ITIL® provides the framework that has been drawn from both the public and private sectors throughout the world. Our training will teach you how IT resources should be organized to deliver the best value to businesses or organization. Every month since we started running ITIL® courses we have tracked our students performance – and we consistently see pass-rates of well over 90% every month. Note that in all of the ITIL® classes listed below we have a maximum number of 25 students per class.
ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. ITIL certified professionals earn 40% more than their non-certified peers.

Although the certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will likely need to complete the Practitioner or Intermediate certification before being able to qualify for service management positions.
Learn ITIL� practices in our Dallas, Texas facility. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
You also need to keep your career goals in mind when selecting an ITIL foundation certification course. This training is necessary if you have an interest in managing the IT services for any type of business. Additionally, this course can lead the way into further certifications as well, if you have an interest in expanding your skill set even more.
ITIL Master Badge (Purple, with the letter M in the middle). Currently in pilot phase this qualification has no training course or exam associated with it. To gain qualification as an ITIL Master, candidates have to have his/her work peer-reviewed by a panel of experts. Once an ITIL Expert has achieved this status, the ITIL Master can wear a lapel pin based on the colour of the ITIL Service Design book, which also has a Gold M in the centre.
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