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Easily ‘bridge’ to ITIL V3 - Online.
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Click on ‘View Details’ to explore course contents and view demo videos.
Click on ‘View Details’ to explore course contents and view demo videos.
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ITIL LITE |
$99 $49
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| For complete beginners – this 70 minute introductory course is ideal for ITIL ‘newbies’. We’ve crystallised the essence of ITIL Version 3 into this easy to access online training program. Learn about the history, structure and context of the IT Infrastructure Library, as well as the key Version 3 concepts from a business perspective. With no exams to sit – this introductory ITIL course is ideal for: beginners, support, sales and marketing people - or as a pre-requisite to the ITIL V3 Foundation Course. View training contents and exam details... |
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ITIL V3 Foundation
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$299 $249
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| Gain 2 credits towards your ITIL Expert status. Flexible, online self study from any location over 30/60 days. Study Duration is 18 hours over 30 or 60 days (optional) and this online training program strictly adheres to the official syllabus and provides all the content necessary to enable you to sit your final ITIL V3 Foundation exam Study flexibly over 30/60 days and leverage all of the video tutorials, downloadable study guides, quizzes, exercises and practice exams. Take the final exam online (optional) when you feel fully prepared. Entry Criteria - No qualifications are required for this course. View Full Training Contents, Sample Materials and Exam Details... |
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Did you know? All online courses provide you with a personalised Course Completion Certificate – ideal for demonstrating your new level of competency and understanding in ITIL Version 3.
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ITIL V2-V3 Foundation Bridge
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$299 $249
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| Gain 0.5 credits towards your ITIL Expert status. Flexible, online self study from any location over 30/60 days. Study Duration is 12 hours over 30 or 60 days (optional) and this online training program strictly adheres to the official syllabus and provides all the content necessary to enable you to sit your final ITIL V2-V3 Foundation Bridge exam. Study flexibly over 30/60 days and leverage all of the video tutorials, downloadable study guides, quizzes, exercises and practice exams. Take the final exam online (included) when you feel fully prepared. Entry Criteria - You MUST already be ITIL V2 Foundation qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL V2-V3 Manager’s Bridge
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$949 $799
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| Gain 5 credits and bridge online with us to achieve ITIL Expert status. Flexible, online self study from any location over 100 consecutive days. Study Duration is 28 hours over 100 consecutive days. Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 2 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Your Final Exam is also included in this exclusive online package (web based). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria - This qualification is ONLY available to candidates who already hold the ITIL V1 or V2 Managers Certificate or sufficient V2 Practitioner credits. View Full Training Contents, Sample Materials and Exam Details... |
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Did you know? With Online Learning you never have to leave your customer or the office – saving on travel and hotel expenses. It’s the ultimate in flexible, self-study from any location.
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Spotlight on Change Management |
$199 $179
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| This non-accredited, no exam course provides you with a specialist in-depth look at Change Management. Over 90 minutes you will gain fresh insights into the Change Management process and gain new ideas for best practices and learn how to control and manage changes more effectively. View training contents and exam details... |
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Spotlight on Improvement |
$199 $179
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| This non-accredited, no exam course provides you with a specialist in-depth look at Continual Service Improvement in a business context. Over 90 minutes you will learn how CSI works, how you can leverage the process more effectively to help you and your customers improve service quality and reduce costs. View training contents and exam details... |
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Spotlight on Incident and Problem |
$199 $179
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| This non-accredited, no exam course provides you with a specialist in-depth look at the Incident and Problem processes. Over 90 minutes you will learn how to effectively leverage these processes to reduce repeat incidents and help eliminate the root cause of problems more effectively. View training contents and exam details... |
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Implementing ITIL
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$799 $579
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| Over 9 hours of video tutorials featuring real world advice, guidance and strategies for designing and improving your IT Services, based on ITIL. 50 Downloadable Resources - including Templates, Plans, Checklists and Spreadsheets - yours to download, keep and re-use as you like. 4 ITSM eBooks - over 1,000 pages packed full of proven advice, techniques and tips - all based on ITIL best practices. This exclusive, no exam online Program presents the proven, real-world approach to transforming IT into an effective Service Management organisation leveraging the latest ITIL V3 processes and practices. You can quickly glean hundreds of new ITIL based techniques and tips to help drive your adoption of ITIL for the benefit of your organisation and customers. As a result of taking this course, you will have a solid understanding of real-world techniques and strategies you can use immediately to increase service quality and drive service improvement initiatives. View Training Contents and Resource Details... |
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Did you know? All Online Training Courses come complete with ITIL V3 Expert Tutor Support (via Email). You can email your questions and have any area clarified quickly and easily.
ITIL V3 Intermediate Lifecycle Track – Progress from ITIL V3 Foundation to ITIL Expert Online
If you already hold your ITIL V3 Foundation certification and want to gain your ITIL Expert status – then you can progress down our ITIL Expert Lifecycle track online. Each ITIL V3 Intermediate Lifecycle course (SO, ST, SD, SS, CSI) is worth 3 credits towards your ITIL Expert status. The final, capstone course, Managing Across the Lifecycle is worth 5 credits. Spread your learning over a number of months.
These six courses are also available as the ITIL Expert Lifecycle Package. Click for details.
If you already hold your ITIL V3 Foundation certification and want to gain your ITIL Expert status – then you can progress down our ITIL Expert Lifecycle track online. Each ITIL V3 Intermediate Lifecycle course (SO, ST, SD, SS, CSI) is worth 3 credits towards your ITIL Expert status. The final, capstone course, Managing Across the Lifecycle is worth 5 credits. Spread your learning over a number of months.
These six courses are also available as the ITIL Expert Lifecycle Package. Click for details.
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ITIL Service Operation
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 21 hours over 100 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Transition
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 21 hours over 100 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Design
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 21 hours over 100 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Strategy
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 21 hours over 100 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Continual Service Improvement
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 21 hours over 100 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Managing Across the Lifecycle
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$1,399 $979
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| Gain 5 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 30 hours over 100 consecutive days, plus a recommended twenty eight hours additional personal study and revision time (58 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 2 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Managing Across the Lifecycle is a free-standing qualification, but is also the final module of the ITIL Intermediate Service Lifecycle stream and the final course that leads to the ITIL Expert in IT Service Management Certificate. This Online ITIL Training Course and the associated exam, tests and validates the knowledge across the contents of the ITIL V3 publications including: Focusing on business, management and supervisory objectives; the purpose, processes, functions and activities, as well as the interfaces and interactions between the ITIL V3 processes. Entry Criteria - ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified, and you must also hold a minimum of 17 ITIL credits to enrol. View Full Training Contents, Sample Materials and Exam Details... |
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Did you know? The above Five Lifecycle Courses – Plus Managing Across the Lifecycle - are also available in one, high value, cost saving bundle package. See the ITIL Expert Program for full details.
