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Click on ‘View Details’ to explore course contents and view demo videos.
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ITIL LITE |
$99 $49
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| For complete beginners – this 1100 minute introductory course is ideal for ITIL ‘newbies’. We’ve crystallised the essence of ITIL into this easy to access online training program. Learn about the history, structure and context of the IT Infrastructure Library, as well as the key concepts from a business perspective. With no exams to sit – this introductory ITIL course is ideal for: beginners, support, sales and marketing people - or as a pre-requisite to the ITIL V3 Foundation Course. View training contents... |
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ITIL V3 Foundation
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$299 $249
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| Gain 2 credits towards your ITIL Expert status. Flexible, online self study from any location over 30/60 days. Study Duration is 18 hours over 30 or 60 days (optional) and this online training program strictly adheres to the official syllabus and provides all the content necessary to enable you to sit your final ITIL V3 Foundation exam Study flexibly over 30/60 days and leverage all of the video tutorials, downloadable study guides, quizzes, exercises and practice exams. Take the final exam online (optional) when you feel fully prepared. Entry Criteria - No qualifications are required for this course. View Full Training Contents, Sample Materials and Exam Details... |
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Implementing ITIL
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$799 $579
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| Over 9 hours of video tutorials featuring real world advice, guidance and strategies for designing and improving your IT Services, based on ITIL. 50 Downloadable Resources - including Templates, Plans, Checklists and Spreadsheets - yours to download, keep and re-use as you like. 4 ITSM eBooks - over 1,000 pages packed full of proven advice, techniques and tips - all based on ITIL best practices. This exclusive, no exam online Program presents the proven, real-world approach to transforming IT into an effective Service Management organisation leveraging the latest ITIL processes and practices. You can quickly glean hundreds of new ITIL based techniques and tips to help drive your adoption of ITIL for the benefit of your organisation and customers. As a result of taking this course, you will have a solid understanding of real-world techniques and strategies you can use immediately to increase service quality and drive service improvement initiatives. View Training Contents and Resource Details... |
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Did you know? All Online Training Courses come complete with ITIL Expert Tutor Support (via Email). You can email your questions and have any area clarified quickly and easily.
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Online ITIL Expert Training Program
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$5995 $1995
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| Gain 20 credits and progress all the way to ITIL Expert status. Flexible, online self study from any location over one full year. Study duration is explained on our ITIL Expert Training page. Courses included: All 5 ITIL Lifecycles, plus Managing Across the Lifecycle. Fully-inclusive resources for each course include: video tutorials, downloadable study guides, online quizzes, exercises, 2 practice exam papers (with answers and examiners rationale) and support from an ITIL Expert Tutor (via email). Final Exams can be added (option): Two exam options to choose from. Entry Criteria - This program is available to candidates who already hold the ITIL V3 Foundation Certificate. If you do not have this already, then we provide it free of charge with the Program (exam fee applies). View ITIL Expert Program Contents, Sample Materials and Full Details... View our Special Deals on Multiple ITIL Expert Program for Corporates... |
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ITIL Service Operation
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 90 consecutive days. Study Duration is 21 hours over 90 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Transition
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 90 consecutive days. Study Duration is 21 hours over 90 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Design
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 90 consecutive days. Study Duration is 21 hours over 90 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Service Strategy
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 90 consecutive days. Study Duration is 21 hours over 90 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Continual Service Improvement
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$1,179 $899
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| Gain 3 credits towards your ITIL Expert status. Flexible, self study from any location over 90 consecutive days. Study Duration is 21 hours over 90 consecutive days, plus a recommended twenty one hours additional personal study and revision time (42 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 4 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Key learning units within each module of the Service Lifecycle stream are: Introduction and Principles, Processes and Activities, Technology, Implementation and Challenges, Critical Success Factors and Risks. Entry Criteria – ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified. View Full Training Contents, Sample Materials and Exam Details... |
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ITIL Managing Across the Lifecycle
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$1,399 $979
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| Gain 5 credits towards your ITIL Expert status. Flexible, self study from any location over 100 consecutive days. Study Duration is 30 hours over 100 consecutive days, plus a recommended twenty eight hours additional personal study and revision time (58 hours total). Fully-inclusive resources include: video tutorials, downloadable study guides, online quizzes, exercises, 2 practice exam papers (with answers and examiners rationale) and ongoing support from an ITIL Expert Tutor (via email). Managing Across the Lifecycle is a free-standing qualification, but is also the final module of the ITIL Intermediate Service Lifecycle stream and the final course that leads to the ITIL Expert in IT Service Management Certificate. This Online ITIL Training Course and the associated exam, tests and validates the knowledge across the contents of the ITIL publications including: Focusing on business, management and supervisory objectives; the purpose, processes, functions and activities, as well as the interfaces and interactions between the ITIL processes. Entry Criteria - ITIL V3 Foundation (or V2-V3 Foundation Bridge) qualified, and you must also hold a minimum of 17 ITIL credits to enrol. View Full Training Contents, Sample Materials and Exam Details... |
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Fast-Track to ITIL Expert Program
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$2297 $1295
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| Progress to ITIL Expert – even if you missed the old V2-V3 Manager’s Bridge! This fully accredited Online Program contains three courses plus exam fees:- 1. ITIL V3 Foundation Course and Exam 2. Either the ITIL CSI Lifecycle, OR, the ITIL Service Strategy Lifecycle (plus Exam) 3. Managing Across the Lifecycle and Exam This Online ITIL Training Program and the associated exams, tests and validates your knowledge across the contents of the ITIL publications including: Focusing on business, management and supervisory objectives; the purpose, processes, functions and activities, as well as the interfaces and interactions between the ITIL processes. Entry Criteria – You must hold the ITIL V1 or V2 Manager’s Certificate. View Full Training Contents, Sample Materials and Exam Details... |
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Did you know? The above Five Lifecycle Courses – Plus Managing Across the Lifecycle - are also available in one, high value, cost saving bundle package. See the ITIL Expert Program for full details.