Add the following at the start: “With the release of ITIL 4, the previous credit system is giving way to more streamlined and modern approach that embraces the holistic view of the new scheme. Divided into three primary job roles – ITIL Specialist, Strategist, and Leader – these cleaner paths lead to toward two distinct designations of either the Managing Professional or the Strategic Leader. More details around these paths will be revealed as these courses release throughout the year.
The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
Taking this strategy on board offers a number of advantages for businesses. Perhaps most notably, it can cut back on the amount of time and money that gets wasted throughout the service development lifecycle, while also raising the quality of the end-product. This, in turn, can provide a huge boost to customer satisfaction once a service or product is implemented, as well as the morale of staff working on it.

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]
Since the early 1990s, EXIN and ISEB had been setting up the ITIL based certification program, developing and providing ITIL exams at three different levels: Foundation, Practitioner and Manager. EXIN[50] and BCS/ISEB[51] (the British Computer Society) had from that time onwards been the only two examination providers in the world to develop formally acknowledged ITIL certifications, provide ITIL exams and accredit ITIL training providers worldwide. These rights were obtained from OGC, the British government institution and owner of the ITIL trademark.[citation needed] OGC signed over the management of the ITIL trademark and the accreditation of examination providers to APM Group in 2006. Now, after signing a contract with EXIN,[50] BCS/ISEB, Loyalist Certification Services [1], PeopleCert Group and other certification bodies, APM Group has accredited them as official examination bodies, to offer ITIL exams and accredit ITIL training providers.[citation needed]
John Towsley’s extensive experience in the IT education marketplace has made him a perfect fit for teaching the ITIL Foundation Certification. He is of course ITIL certified himself, and knows exactly what it takes to find success in the IT Service Management field. Currently the CEO for B Wyze Holdings Inc., John’s experience and knowledge is invaluable. In the past, John established and operated his own multi-site IT education & consulting business in Canada and the US, and he brings this experience to you through the incredible content he provides for the Thought Rock Library.
The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]

TOT (UTC +13) CHAST (UTC +12:45) ANAT (UTC +12) SBT (UTC +11) LHST (UTC +10:30) AEDT (UTC +10) ACST (UTC +9:30) JST (UTC +9) ACWST (UTC +8:45) PYT (UTC +8:30) HKT (UTC +8) SGT (UTC +8) MYT (UTC +8) MYT WIB (UTC +7) MMT (UTC +6:30) BST (UTC +6) NPT (UTC +5:45) IST (UTC +5:30) UZT (UTC +5) IRDT (UTC +4:30) GST (UTC +4) AST (UTC +3) CEST (UTC +2) BST (UTC +1) GMT (UTC +0) CVT (UTC -1) WGST (UTC -2) NDT (UTC -2:30) ART (UTC -3) NDT (UTC -3:30) EDT (UTC -4) CDT (UTC -5) MDT (UTC -6) PDT (UTC -7) AKDT (UTC -8) HADT (UTC -9) MART (UTC -9:30) HAST (UTC -10) NUT (UTC -11) AoE (UTC -12) WAT(UTC +1)
ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. The ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.
Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
The ITIL Practitioner is considered the next step in the ITIL progression after achieving the ITIL Foundation (which is a prerequisite). It emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. Although the Practitioner certification is not required for upper-level ITIL credentials, achieving Practitioner certification provides three credits toward ITIL Expert certification. You can prepare for the Practitioner exam through self-study, in-person classroom learning or online and distance learning options. The Practitioner exam is 40 multiple-choice questions and requires a minimum score of 70 percent, or 28 correct answers,  to pass.
A basic goal of security management is to ensure adequate information security. The primary goal of information security, in turn, is to protect information assets against risks, and thus to maintain their value to the organization. This is commonly expressed in terms of ensuring their confidentiality, integrity and availability, along with related properties or goals such as authenticity, accountability, non-repudiation and reliability.
You'll recognize some familiar terms as well as some new nomenclature incorporated into the ITIL 4 certification scheme. The certification still starts with the ITIL Foundation, and ITIL Master is still the highest level of ITIL certification, but how you get from Foundation to Master now allows two distinct paths, allowing you to choose the certification knowledge areas that best fit your interests and career goals.
ICT deployment provides a framework for the successful management of design, build, test and roll-out (deploy) projects within an overall ICT programme. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of release management and both functional and non functional testing.
ITIL was first developed by the U.K. Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s as a set of standardized best practices for IT services used in government agencies. From that narrowly focused start, ITIL has been adopted, revised and expanded into a comprehensive framework for managing IT service delivery in companies and organizations of all sizes, across all industries and market sectors.

ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment.

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