At first glance, software development, or to be more precise, the management of the SDLC (software development lifecycle), may not seem related to ITIL (information technology infrastructure library, or why you need ITIL certification to further a career path that involves software development. However, there are ways that the two approaches are not only compatible but can even be considered two sides of the same coin. The SDLC side is a lifecycle approach to create the product – software. The ITIL side is a lifecycle approach that concentrates on the service. To understand how these two lifecycle approaches integrate, you first have to understand what they each entail.
"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."
The British Educational Communications and Technology Agency (BECTA) used ITIL as the basis for their development of Framework for ICT Technical Support (FITS). Their aim was to develop a framework appropriate for British schools, which often have very small IT departments. FITS became independent from BECTA in 2009 and is now maintained and supported by The FITS Foundation. FITS is now used in excess of a thousand schools in the UK, Australia and Norway as the standard for ICT Service Management in the Education sector (Video: What people are saying)
This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.
IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT director with ITIL skills is $126,000 per year, according to data from PayScale. ITIL skills are associated with a 19 percent higher income for IT directors — the second highest paying skill after team leadership, which is associated with a 21 percent boost in salary.

The purpose of supplier management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreements and Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination.
The ‘Information Technology Infrastructure Library’ is a set of best practices for creating and improving an ITSM process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change. In short, an ITIL Practitioner is an expert in continually shaping IT service development processes.
DevOps, an emerging framework which focus on continuous integration and delivery of software. It recognizes that the relationship between developer team and operations team is broken and fills in the gap to promote trust between two teams.[44] This solves the gap that ITIL framework creates—teams working in silo where they possess a "not my issues" attitude.[45]
The Information Technology Infrastructure Library, better known as ITIL, is the pre-eminent framework for managing IT service delivery around the world. ITIL defines a service lifecycle model that prescribes specific processes and activities during the design, development, delivery, and support of IT services. For the purposes of this discussion, IT services are any IT activities that deliver business value to a company's end users, customers and other internal or external stakeholders. Examples of IT services include centralized corporate email and corporate websites based on back-end IT processes, such as server and network administration. The current version of ITIL is known as ITIL V3.
Here at Certstaffix Training, we offer courses on how to use Adobe Photoshop. This is great for individuals that love to edit their photos to get the perfect look. This could be for a single photographer or even used in a business. Our courses are available live online and are taught by live instructors. For a business, our instructor can actually be scheduled to show up to the company to teach the course to a group of people of 5 or more. By signing up online, one of our representatives will contact your company back to schedule the class for you. We will advise you of the amount of time it will take to teach the class and how the day will be planned. Each individual that takes the course for Adobe Photoshop will learn how to use each function and make their photos look amazing. Be sure to contact us today or sign up online to take advantage of this great class.
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

TOGAF® Foundation, TOGAF® Certified, ArchiMate® Certified, and IT4IT™ Foundation from Good e-Learning are Accredited Training Courses and comply with the accreditation requirements for The Open Group Certification for People: TOGAF®, ArchiMate®, and IT4IT™ Certification Programs. IT4IT™, ArchiMate® and TOGAF® are registered trademarks of The Open Group. ITIL®, PRINCE® and The Swirl logo™ are registered trademarks of AXELOS Limited. COBIT® is a registered trademark of ISACA and the IT Governance Institute. Our website uses cookies to improve your browsing experience. ©Good e-Learning.

Julie Reaume has over ten years of experience overseeing Learning and Training programs, including implementing superior project management skills with a number of Fortune 500 companies. With her experience in virtual meeting software and conducting webinars, and her passion for facilitating learning and training, she is an extremely valuable asset to the Thought Rock team.
The purpose of supplier management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreements and Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination.
Be aware that ITIL uses a credit system for the Foundation through Expert levels, in which each certification earns a certain number of credits. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification. (The ITIL Master has its own set of requirements, which you'll read about shortly). The following graphic shows the structure of that certification scheme and its corresponding credits.
ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment.
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