To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
ITIL Intermediate Capability Badge (Burgundy). There are four ITIL Capability courses. (RCV, OSA, SOA, PPO). You are able to apply for this lapel pin once you have passed each exam. Some examination institutes such as APMG International will send the pins automatically with the candidate's certificate. This badge shares its colour with the ITIL Service Transition book.
ITIL Intermediate: There are two streams in the Intermediate level: the Service Lifecycle Stream and the Service Capability Stream. You can opt to take individual modules within this level, however, if you wish to progress through the ITIL qualification scheme you will need to earn a minimum of 17 credits (two credits must be earned from Foundation) before you can take the Managing across the Lifecycle module and exam. By passing this, you will achieve a total of 22 credits, which you can use towards the ITIL Expert level of certification.
The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification. There’s a separate set of requirements for ITIL Master qualification; candidates must already be ITIL Expert certified before they can achieve ITIL Master status.
Sunanda Gundavajhala, B.Tech, M.B.A, PMP has over 25 years of project management. She is a consultant, trainer on project management for different sectors and is the recipient of “Recognition of Excellence” award from PMI, USA and Woman Volunteer award from Hyderabad, India Chapter of PMI. She has contributed to the “Practice Standard on Scheduling, PMI” and also worked as the Liaison officer for PMIEF (Education Foundation) for the Hyderabad, India Chapter of PMI
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
However, when it comes to the IT field, getting your ITIL certification is considered to be a very low-risk effort, and many will tell you that you’d be doing yourself a huge disservice to write it off. Certified ITIL professionals are a highly sought-after commodity, and the job market is stable enough where an ITIL v3 certification in any of the higher levels will be in demand for quite a long time.
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes.
At first glance, software development, or to be more precise, the management of the SDLC (software development lifecycle), may not seem related to ITIL (information technology infrastructure library, or why you need ITIL certification to further a career path that involves software development. However, there are ways that the two approaches are not only compatible but can even be considered two sides of the same coin. The SDLC side is a lifecycle approach to create the product – software. The ITIL side is a lifecycle approach that concentrates on the service. To understand how these two lifecycle approaches integrate, you first have to understand what they each entail.
Ahead of your ITIL certification exam online, there are a few things you’ll need to ensure you’re completely prepared. Firstly, some form of photo identification is required. This can be a passport, government ID, or equivalent. The exam must be taken using a PC, preferably running Windows XP or higher, with at least 500MB of RAM. As you will be connected with one of our proctors during the exam, you will need a webcam with 640×800 resolution. A microphone is required, and it’s recommended you have one that is connected with your webcam. You must have authority to grant access to your computer or screen by the proctor. To guarantee everything goes smoothly throughout both the ITIL Foundation Certification Exam and the course, you will need high speed internet (115kps), and your browser must have Adobe Flash Player installed, ideally Flash Player 10. So long as these requirements are met, you’re good to go! Thought Rock’s ITIL certification exam online is undeniably the most accredited and valuable program on the market, offering the most extensive range of resources for the least expensive price. Upon completion of the ITIL Foundations Certification you will have a strong awareness and understanding of the key structures and practices of ITIL, opening the door for a highly successful and sought after career in IT Service Management. You will develop a groundwork that simply cannot be attained anywhere else. If you envision a career using your ITSM skills to enhance the efficiency and engagement for major organizations across the globe, then there is no better option than Thought Rock’s ITIL Certification Exam Online.
Software asset management (SAM) is a primary topic of ITIL Version 2 and is closely associated with the ITIL Application Management function. SAM is the practice of integrating people, processes, and technology to allow software licenses and usage to be systematically tracked, evaluated, and managed. The goal of SAM is to reduce IT expenditures, human resource overhead and risks inherent in owning and managing software assets.
Bottom-line is everything right? If on-site sponsorship opportunities aren’t available to you, it’s still well worth the investment to pursue an ITIL v3 certification on your own time. Not only will you be boosting your resume and providing more value to the business, but you’ll potentially receive more lucrative job opportunities as well. ITIL is listed as one of Techopedia’s highest paying IT certifications, and it’s not uncommon for certified ITIL program managers and IT architects to make well over six figures in their respective salaries. Now that’s a lot of moolah!
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice.