All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.


A former IT executive with PepsiCo, Peter McGarahan is a connoisseur of IT consultation. With his firm, McGarahan & Associates, Peter has a proven track record of assisting companies in achieving excellence in service and support. Peter is recognized internationally as a phenomenal motivational and keynote speaker, and as an engaging and edifying writer in the IT Service Management field.

You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.
Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.
PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. MSP® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. M_o_R® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. P3O® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. MoV® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. P3M3® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. MoP® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. AXELOS® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PRINCE® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PRINCE2 Agile® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PMBOK is a registered mark of the Project Management Institute, Inc. PMP is a registered mark of the Project Management Institute, Inc. PMI is a registered mark of the Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. The APMG International AgilePM and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. AgilePM® is a registered trademark of Dynamic Systems Development Method Ltd. All rights reserved. The APMG International Better Business Cases and Swirl Device logo is a trademark of The APM Group Limited. All rights reserved. Better Business Cases™ is a trademark of Her Majesty's Treasury. All rights reserved. The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Change Management is a trademark of The APM Group Limited. All rights reserved. The APMG International Finance for Non-Financial Managers and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Finance for Non-Financial Managers is a trademark of The APM Group Limited. All rights reserved. The APMG International Managing Benefits and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Managing Benefits is a trademark of The APM Group Limited. All rights reserved. The APMG International PPS and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International PPS is a trademark of The APM Group Limited. All rights reserved. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. CAPM is a registered mark of the Project Management Institute, Inc. Praxis Framework™ is a trademark of Praxis Framework Limited. All rights reserved. APMG International Project Planning & Control is a trademark of The APM Group Limited, All rights reserved. The APMG International Project Planning & Control and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. ​

Problem management aims to resolve the root causes of incidents and thus to minimize the adverse impact of incidents caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. A "problem" in this context is the unknown underlying cause of one or more incidents, and a 'known error' is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified. The CCTA (Central Computer and Telecommunications Agency) defines problems and known errors as follows:
Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.
Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice. 
×