ITIL isn’t going anywhere and there are many advantages to completing your certification in any of ITIL’s five mastery courses. While there is plenty to learn on-the-job, getting a head-start on the foundations, terminology, strategies and lifecycle stages will be a big help to you getting hired for the job role you want and will help you succeed within the organization. To learn more about ITIL v3 certification courses, visit the AXELOS website.
ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level. ITIL practices include a range of processes and procedures, tasks, and checklists that aid in demonstrating compliance, measuring improvement, and avoiding common pitfalls – all to deliver the best quality services to the end user. 

To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
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Starting in 2009,[62] the APM Group, UK, established an ITIL Software Scheme (ISS) which allows IT Service Management software ITSM tool vendors to obtain endorsement through the Cabinet Office for an ITIL-based tool. This endorsement allows vendors to hold a valid ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.
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While you can certainly study up or apply ITIL principles and practices in your own company, you can also pursue official ITIL certifications, which indicate familiarity, knowledge, and even mastery of ITIL principles put into practice. Importantly, ITIL certifications are available only to individuals, not to an entire organization. For instance, if a company claims they are ITIL certified, they may in fact comply with a related, but different, standard of the ISO/IEC 20000, or they may simply be promoting any number of employees within the company do hold ITIL certifications.
The Information Technology Infrastructure Library (ITIL) is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Learning Tree offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Each Learning Tree course offers the related exam in class.
ITIL certification is split into five stages, namely foundation, practitioner, intermediate, expert and master levels. Each of these levels has different requirements for appearing, clearing and is awarded a specific set of credits. For instance, one needs to have a total of 22 credits to be certified as an expert. Apart from these, there are complementary certifications that help you reach the expert level faster. Here’s an overview of the various levels and credits. 
“A good start is to do some Google detective work to find high-level examples of how the framework is applied to processes. Once you do that, think about the 'things' offered to you at work and how you need them to get your job done. All of that is ITIL in play and if you understand this and focus on examples then learning the framework will be a breeze,” says Cox.
“A good start is to do some Google detective work to find high-level examples of how the framework is applied to processes. Once you do that, think about the 'things' offered to you at work and how you need them to get your job done. All of that is ITIL in play and if you understand this and focus on examples then learning the framework will be a breeze,” says Cox.
The service desk functions are the single contact-point for end-users' incidents. Its first function is always to document ("create") an incident. If there is a direct solution, it attempts to resolve the incident at the first level. If the service desk cannot solve the incident then it is passed to a 2nd/3rd level group within the incident management system. Incidents can initiate a chain of processes: incident management, problem management, change management, release management and configuration management. This chain of processes is tracked using the configuration management database (CMDB), - ITIL refers to configuration management system (CMS), which records each process, and creates output documents for traceability (quality management). Note - CMDB/CMS does not have to be a single database. The solution can be Federated.
ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).
That’s one reason why there was a lot of stir when the new version of ITIL called ITIL 4 was announced. Axelos suggested that this would just not be an update to what is existent in the ITIL V3, but also would have qualitative aspects to ITIL like- Culture, adaption, among others. Not just this, ITIL 4 is going to have a restructured certification path.
Registration fees for ITIL certification exams vary by location, ranging from around $150 to $500. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can run up from $500 for an online course to well over $1,000 for classroom-based intensive instruction, and training may or may not include exam registration fees.
Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
ITIL Master Qualification requires the candidate to already be ITIL Expert-level qualified. To achieve the ITIL Master Qualification, candidates must "explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments."
The ITIL Certification Management Board (ICMB) manages ITIL certification. The Board includes representatives from interested parties within the community around the world. Members of the Board include (though are not limited to) representatives from the UK Office of Government Commerce (OGC), APM Group (APMG), The Stationery Office (TSO), ITIL Examination Panel, Examination Institutes (EIs) and the IT Service Management Forum International (itSMF) as the recognised user group.[49]

The purpose of supplier management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreements and Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination.
You ever hear of the expression “fake it until you make it”? It’s a common confidence-building mantra that helps people take on new challenges that they may not have the most experience in. This mentality is critical for new job roles, however, for the certified ITIL professional, there’s no need to “fake” anything. Your hard work in learning the ropes of ITIL and mastering its certification courses will pay off as you can immediately jump into a new job role with a comfortable understanding of the framework’s implementation, management strategies, and guiding principles.
For successful adoption of ITIL for your service desk, all the stakeholders need to be on the same page, speak the same language, work towards the same goals by succeeding in iterative and incremental projects. As David Moskowitz puts it, “Adopting ITIL involves a learning process as continual improvement is applied”. A certification indicates that you’re learning, and the knowledge is just a minor component of a successful adoption (or a career in ITSM). Click To Tweet
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice. 
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