ITIL Intermediate Level, which scores a candidate with 15 or 16 credits, is open to those who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two paths: Service Lifecycle, with five examinations (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement); and Service Capability, with four examinations (Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements).


Achieving a certification in any or all of these levels will increase your skillset and help you to gain a better grasp of how ITIL is managed and implemented across most IT infrastructures. Your newfound knowledge of ITIL best practices will make you a much-needed asset among your peers and allow you to take more confidence in your role within the organization.   
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
Let’s get this straight – getting a certification is not rocket science in today’s day and age. A certification merely demonstrates that you’ve studied and cleared an examination. It doesn’t give you wings and doesn’t solve all the world’s problems. One of the primary reasons why certifications and other training programs are losing their relevance is that it’s possible to pass the certification and still not learn ANYTHING practical about the subject.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organisation. Certification in ITIL is only available to individuals.
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.
The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.
ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.
ITIL Intermediate Capability Badge (Burgundy). There are four ITIL Capability courses. (RCV, OSA, SOA, PPO). You are able to apply for this lapel pin once you have passed each exam. Some examination institutes such as APMG International will send the pins automatically with the candidate's certificate. This badge shares its colour with the ITIL Service Transition book.
Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.
ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.
TOT (UTC +13) CHAST (UTC +12:45) ANAT (UTC +12) SBT (UTC +11) LHST (UTC +10:30) AEDT (UTC +10) ACST (UTC +9:30) JST (UTC +9) ACWST (UTC +8:45) PYT (UTC +8:30) HKT (UTC +8) SGT (UTC +8) MYT (UTC +8) MYT WIB (UTC +7) MMT (UTC +6:30) BST (UTC +6) NPT (UTC +5:45) IST (UTC +5:30) UZT (UTC +5) IRDT (UTC +4:30) GST (UTC +4) AST (UTC +3) CEST (UTC +2) BST (UTC +1) GMT (UTC +0) CVT (UTC -1) WGST (UTC -2) NDT (UTC -2:30) ART (UTC -3) NDT (UTC -3:30) EDT (UTC -4) CDT (UTC -5) MDT (UTC -6) PDT (UTC -7) AKDT (UTC -8) HADT (UTC -9) MART (UTC -9:30) HAST (UTC -10) NUT (UTC -11) AoE (UTC -12) WAT(UTC +1)
Malcom Fry’s career in IT began in 1967, and since then he has gained a wealth of knowledge and experience in all aspects of ITIL strategy through developmental, operational and management roles for retail, manufacturing, oil, and pharmaceutical organizations. The author of five best-selling books on IT service and support, he is recognized worldwide as one of the most influential authorities in help desk and IT Service Management. Malcolm has become highly sought out by large organizations as an innovative and informative strategic consultant.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organisation. Certification in ITIL is only available to individuals.
You'll recognize some familiar terms as well as some new nomenclature incorporated into the ITIL 4 certification scheme. The certification still starts with the ITIL Foundation, and ITIL Master is still the highest level of ITIL certification, but how you get from Foundation to Master now allows two distinct paths, allowing you to choose the certification knowledge areas that best fit your interests and career goals.
As I’ve mentioned before, ITIL certified professionals are an easy choice for hiring employers that want to make the best investment for their organization. The ROI is much higher for someone that already has the knowledge and ITIL training needed to start providing value right away, and may also be able to bring new ideas and strategies learned from taking the certification classes to make operations more efficient. And with more efficiency, the more that businesses save on cost. After all, IT is not generally not considered a revenue-generating department, so cost-savings are always top of mind.

Also, adoption of ITIL requires an understanding of the ITIL framework and a buy-in from folks at various levels. It’s as much about a cultural shift and embracing change as it is about knowing the best practices in IT service management. Any cultural shift requires you to have a sound understanding of ‘why’ you’re making that change. It’s a strong reason why a certification in ITIL makes sense. It validates that the individual is equipped with the basics like vocabulary, processes, hierarchy, goals, and IT’s alignment with the business. GamingWorks have conducted workshops with more than 4000 organizations around the world and every year for the last 15 years a top scoring ABC (Attitude, Behaviour, Culture) card has been ‘IT has too little understanding of business impact and priority’ – it seems that many do not know the why!
The IT Infrastructure Library® (ITIL®) is the world's most adopted and widely-recognised approach to IT Service Management (ITSM). ITIL training exists to support the needs of a business environment. It enables you to reduce your IT costs while delivering better services, by improving the way teams interact and manage your business' IT infrastructure. Used and adapted by industry-leading brands such as Hewlett-Packard, IBM, NASA, British Airways and The Walt Disney Company, studying ITIL can provide many proven benefits.
The IT Infrastructure Library® (ITIL®) is the world's most adopted and widely-recognised approach to IT Service Management (ITSM). ITIL training exists to support the needs of a business environment. It enables you to reduce your IT costs while delivering better services, by improving the way teams interact and manage your business' IT infrastructure. Used and adapted by industry-leading brands such as Hewlett-Packard, IBM, NASA, British Airways and The Walt Disney Company, studying ITIL can provide many proven benefits.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.
The ITIL Foundation certification covers the basics of ITIL and is where most newbies start the process of learning ITIL and becoming certified. The certification has no prerequisites, and anyone with an interest in the subject matter can sit for this exam. ITIL Foundation certification exam prep can be accomplished via classroom or distance learning options, as well as via self-study. There is no requirement for you to complete a training course before you sit for the Foundations exam. The Foundation exam consists of 40 multiple-choice questions that must be answered in 60 minutes with a grade of 65 percent, or 26 correct answers, required to pass the exam.
Each ITIL certification webpage provides links to relevant study guides and syllabi. Those pursuing the ITIL Foundation certification should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.

Our Dallas classroom is located on the 12th floor, in the Meridian Business Center, just off the intersection of I-35 and I-635 within minutes of DFW International Airport and Dallas Love Field Airport. Free parking is available in the garage next to the building in the VISITORS floor. Look for the Visitors sign on the garage. Use the garage elevator to go to floor 3 and use the sky walkway to enter the building. Use the elevator to proceed to the 12th floor and enter Meridian Business Center.


Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
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