Also, adoption of ITIL requires an understanding of the ITIL framework and a buy-in from folks at various levels. It’s as much about a cultural shift and embracing change as it is about knowing the best practices in IT service management. Any cultural shift requires you to have a sound understanding of ‘why’ you’re making that change. It’s a strong reason why a certification in ITIL makes sense. It validates that the individual is equipped with the basics like vocabulary, processes, hierarchy, goals, and IT’s alignment with the business. GamingWorks have conducted workshops with more than 4000 organizations around the world and every year for the last 15 years a top scoring ABC (Attitude, Behaviour, Culture) card has been ‘IT has too little understanding of business impact and priority’ – it seems that many do not know the why!
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ITIL was first developed by the U.K. Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s as a set of standardized best practices for IT services used in government agencies. From that narrowly focused start, ITIL has been adopted, revised and expanded into a comprehensive framework for managing IT service delivery in companies and organizations of all sizes, across all industries and market sectors.


This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
ITIL concentrates on bridging the gap between IT services and business needs. It essentially provides methods and practices for IT Service Management, and introduces a framework for concepts, structures, and procedures that can be applied in any organization. ITIL has been proven as a highly beneficial and practical framework for achieving strategic objectives, while reducing costs and risk. Through introducing ITIL to a business, you will see a major improvement on productivity and efficiency. ITIL prevents a business and its employees from dwelling too much on technological issues, while boosting concentration towards customers and user experience. Across the globe, there is no IT Service Management framework more widely recognized and valued than ITIL.
ITIL Master Qualification requires the candidate to already be ITIL Expert-level qualified. To achieve the ITIL Master Qualification, candidates must "explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments."
You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.

The good news about ITIL certification is that it is a valuable skill for almost any IT professional, from system administrators to chief information officers (CIOs). Many large companies have dedicated ITIL coaches or mentors who help shepherd projects through the various steps of the ITIL framework. These ITIL gurus have a wide understanding of the IT landscape and can usually spot trouble with a service design document or implementation plan in a matter of minutes.
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