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Become an official ITIL® V3 Expert
at your own place and pace®
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Everything you need to succeed
is fully inclusive - no extras ®
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ITIL® Video Tutorials, in-depth Study Guides and online quizzes and exercises®
– the perfect way to learn ITIL®
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Includes a practice exam and
your official final exam®
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Complete, flexible online solution
with ITIL® Tutor support included
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Relax, gain your ITIL® Expert status
online with us over 100 days®
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To take this course – you must already be ITIL Manager’s Certified (at ITIL V1 or V2).
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 ITIL® V2 V3 Manager's Bridge - Course Overview |
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Complete, fully accredited, online ITIL® training package
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Flexible, low cost alternative to classroom training
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The complete ITIL Expert certification solution -
including the final exam
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Covers what's new in ITIL® V3, as well as the key
differences between V2 and V3
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Bridges the gap between the ITIL® V2 Manager's
Certificate and the ITIL® V3 Expert
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Take your final exam (web based) from your
office/location when you are prepared
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Includes your ITIL® V3 Expert Certificate and Pin |
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Online Course Prerequisites / Audience
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Candidates must already hold the ITIL® V2 Manager's
Certificate (from any examination institute including EXIN,
ISEB, APMG and Loyalist)
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Candidates who want to upgrade and enhance their ITIL®
knowledge and certification status to version 3
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Candidates who do not want to be constrained by fixed
schedules, 'cram' in a classroom for 4-5 days, or pay
more than necessary for their ITIL® V3 Expert
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Candidates who cannot justify the time/expense of being away from the office or their clients for 4-5 days, but want to spread their studies over a number of weeks or months - ideal for busy managers, consultants and team leaders. |
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ITIL® V3 Expert - The Benefits To You |
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Enhance your understanding and knowledge of
key ITIL® V3 concepts, processes and terms
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Engage, consult and lead your customers in the
latest IT Service Management practices
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Understand and de-risk your ITIL® V3 processes,
projects and service enhancements
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Collaborate and communicate 'on the same level'
as other ITIL® V3 Experts
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Update your Résumé/CV to reflect your new
knowledge and certification status
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Add more value to your current organization
or increase your market value
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Keep pace with the increasing number
of new ITIL® V3 Experts in the Industry
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Enhance your IT Service Management capability and drive service improvements
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Your Training Materials - Everything is Fully Inclusive |
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Your own secure, online learning portal
which automatically tracks your progress
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Online access to 9 in-depth Video Tutorials
with instant contents search - watch as
many times as you need over 100 days
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9 detailed ITIL® V3 Study Guides for you
to download - print out - and keep
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Online quizzes and offline exercises to
help ensure you progress correctly
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ITIL® V2 refresher guide contains all key
V2 defintions and concepts to aid revision
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Personalised ITIL® V3 Tutor support
- via email - included throughout
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An official, practice exam paper to print
out and take locally under simulated
exam conditions - essential practice
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Also includes your final examination
which is web based and very flexible
View Exam Details for more
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It's the complete online solution
for becoming an ITIL® V3 Expert |
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 Click Image - to View All Study Guides
Click Image - to View All Lesson Titles
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Enjoy the Benefits of Online Learning |
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No more fixed classroom schedules,
traveling, extra expense or days away
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No more classroom cramming for days
and then returning to a backlog of work
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Study at your own pace from any
location, at the times you decide
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Study flexibly and protect your IT services,
billing hours and training budgets
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APMG accredited training - especially
designed for online self-study
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Learn the complete course syllabus through
online video tutorials, study guides, quizzes
and exercises - it's everything you need
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Quickly learn and recall all the key ITIL® V3
definitions, facts and latest concepts
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Fully prepare yourself for your final examination
- in a way that classroom training cannot match
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One low cost - one great online package! |
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Accredited Online ITIL® Training: - |
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This course was created by our in-house ITIL® V3
Expert and ITIL® V3 Examiner, as well as qualified
ITIL® specialists - all to exacting standards
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This course was specifically designed and built for
online self-study and provides a flexible and very
memorable online learning experience
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Video tutorials have been professionally produced
and recorded, and are hosted on high speed,
streaming media servers to deliver the highest
quality online learning experience
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This Online ITIL Training Course is fully Accredited
by LCS
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Click to Validate Accreditation |
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Your Complete Training & Certification Package, It's Everything You Need - Online. |
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Fully Accredited ITIL® V3 Courseware
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Secure, Online Learning Portal
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100 Days Anytime Online Access
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Nine Enhanced Video Tutorials
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9 Comprehensive ITIL® Study Guides
- yours to download, print and keep
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Self-Study Progress Tracker PDF
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Course Quizzes and Exercises
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Personalized Completion Certificate
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Official Practice Exam (and answers)
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Exam Strategies and Tips
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Expert ITIL® Tutor Support (via email)
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Your Final Examination (web based)
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Instant On-Screen Result Notification
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Your ITIL® Expert Pin and Certificate
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The complete, anytime/anyplace online
training and certification solution |
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Click Image - To View All Course Materials |
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Video Tutorials and Lesson Overview
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Nine extended online Video Tutorials
with nine detailed study guides (printable)
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Accessible via your online learning portal
at any time and place you choose
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Top class production with professionally
recorded narrative to maintain attention
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Fast 'Select and Watch' indexing feature
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Well defined, structured lessons make it
really easy for you to study at anytime
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Watch, listen and review as many times
as you need over 100 days
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Click the images/links below to reveal
video trailers and study guide images |
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Lesson 1 - Introduction to ITIL® V3 and ITIL® Online
- Quick start video - to make everything easy
- Orientation and how to make the most of all
your online ITIL® courseware
- How to leverage your dominant learning style
- Using your Progress Tracker to ensure success
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Lesson 2 - Service Management As A Practice
- Key ITIL® V3 concepts, definitions and terms
- The background and context to ITIL® V3
- Introducing the 5 core volumes of ITIL® V3
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Lesson 3 - Service Strategy
- Deeper dive into Service Strategy - at the
heart of ITIL® V3 and Service Management
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Lesson 4 - Service Design
- Importance of holistic Service Design
- Key concepts and processes: Service Level
Management, Service Catalogue Management,
Supplier Management, and Availability and
Information Security Management
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Lesson 5 - Service Transition
- Goals, Objectives and Scope of this critical stage
- Key concepts and processes including Change
Management, Service Asset and Configuration
Management, and Release and Deployment
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Lesson 6 - Service Operation
- ITIL® V3 Goals, Objective and Scope
Processes and Functions necessary to support
and maintain the live Service environment
- Incident, Request Fulfillment, Event and
Access Management Processes
- Changes to processes from ITIL® V2
- Four functions: Service Desk, Application,
Technical, and IT Operations - Management
- View Video Trailer
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Lesson 7 - Continual Service Improvement
- The criticality and nature of Service Improvement
- Risks, Challenges and Metrics
- The Deming Cycle explained
- CSI models including the 7 step improvement
process and Kotter's 8 step model
- View Video Trailer
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Lesson 8 - Technology and Architecture
- Generic Service Management Toolset
requirements and criteria
- The importance of automation
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Lesson 9 - Complimentary Industry Guidance
- How ITIL® V3 compliments other industry
Practices and standards around the world
- Includes CMMI, COBIT and ISO/IEC 20000
- The importance of Quality Standards
- Additional Online Resource links
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Lesson 10 - Your Final Exam
- Downloadable course completion certificate
- Video explanation of final exam registration process
- FAQ's and final exam registration guidance
- Multiple-Choice 'Exam Strategies' PDF
- Official Manager's Bridge practice exam paper
- Exam answer paper with reference to core volumes
- ITIL® Tutor support and mentoring (via email)
- Everything you need for your final exam success
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Information about Your Final Exam
- Your final exam is included as part of your
online ITIL® V2-V3 Manager's Bridge Course
- This is the standard 20 question, 90 minute,
scenario based, multiple choice exam
- Your final exam is web based and provided
securely online via our Accredited Examination
Partner - using their web based exam system
- You have the flexibility and choice to select
your own exam date, time and location -
in agreement with our Examination Partner
- No need to visit a test center - you can
sit your final exam at your office - or at
a public library or university
- Your final exam is supervised by someone
who you arrange locally - to ensure official
exam regulations are upheld at all times
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Your final exam is fully inclusive and you
take this online under the supervision of a
local 'proctor' - someone who ensures
standards are maintained -
see Web Based Exams for details |
Pricing Information
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$949 $799
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This Online Training program is available to order now.
Click Buy Now to purchase with a credit card and start today.
Click Invoice Me to request an invoice and pay via funds transfer. |
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