By adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements.
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Formal ITIL training is available in self-paced online courses, instructor-led distance learning and instructor-led classroom classes. The variety of ITIL training offered and the collection of certified companies offering ITIL training ensures that anyone who is interested in learning about ITIL or becoming ITIL certified has an option that fits their learning preferences.
So how does certification work? ITIL certification is divided into five levels of certifications. One person may only seek an entry- or medium-level certification, while a project manager or CIO may seek to obtain Expert or Master status in ITIL. Of five levels, the first four levels are based on number of credits and passing examinations. Reaching the Expert certification, the 4th-highest level, requires 22 combined credits. Achieving the ultimate Master level, however, does not rely on credits and instead has its own criteria.
DevOps, an emerging framework which focus on continuous integration and delivery of software. It recognizes that the relationship between developer team and operations team is broken and fills in the gap to promote trust between two teams.[44] This solves the gap that ITIL framework creates—teams working in silo where they possess a "not my issues" attitude.[45]
However, ITIL certification is different. Having an ITIL certification doesn’t make us an ‘expert’ for any specific skill set. As you might already be aware, ITIL is a set of best practices and is descriptive in nature. Hence an ITIL certification isn’t about doing your job, but merely about knowing the ITIL principles. In fact, that’s precisely the reason why AXELOS have now added the ITIL Practitioner level which makes it mandatory for IT folks to apply their theoretical knowledge in practice. 
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