The ITIL Practitioner is considered the next step in the ITIL progression after achieving the ITIL Foundation (which is a prerequisite). It emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. Although the Practitioner certification is not required for upper-level ITIL credentials, achieving Practitioner certification provides three credits toward ITIL Expert certification. You can prepare for the Practitioner exam through self-study, in-person classroom learning or online and distance learning options. The Practitioner exam is 40 multiple-choice questions and requires a minimum score of 70 percent, or 28 correct answers,  to pass. 

ITIL 2007 edition (previously known as ITIL Version 3) is an extension of ITIL Version 2 and fully replaced it following the completion of the withdrawal period on 30 June 2011.[21] ITIL 2007 provides a more holistic perspective on the full life cycle of services, covering the entire IT organization and all supporting components needed to deliver services to the customer, whereas ITIL Version 2 focused on specific activities directly related to service delivery and support. Most of the ITIL Version 2 activities remained untouched in 2007, but some significant changes in terminology were introduced in order to facilitate the expansion.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.
Don't let the scope of ITIL scare you away from the overall value afforded by this comprehensive lifecycle for IT services. The ITIL framework gives companies the structure and discipline required to design, develop, deliver and manage new or improved services in a timely manner and, most importantly, on a budget. Before ITIL, a lack of service management discipline and expertise led many IT projects to suffer budget overruns, veer off course or fail outright due to scope-creep, mismanagement and a lack of repeatable results. ITIL solves these problems quite nicely. In fact, ITIL is widely regarded as the pre-eminent standard for IT service management frameworks.
IT Financial Management comprises the discipline of ensuring the IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so an organization can understand the costs of its IT services. These costs may then be recovered from the customer of the service. This is the second component of the service delivery process.
It may never be a complete guarantee that an ITIL certification is worth the investment, both for you and your company. With anything, you’ll often get out of the process exactly what you put into it. But, because ITIL builds on previous experience, you can try it out with entry-level certifications before fully committing to the long-term promise of ITIL Mastery.
To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization (ATO), i.e., you cannot self-study then sit for the Intermediate exam.

As IT becomes more important, SMBs are realizing the biggest benefits of maintaining ITIL-trained personnel on staff. Though no company wants to see IT projects fail, larger companies can usually absorb the loss of productivity, time and money that accompanies a failed IT service project. SMBs may not have the financial luxury of allowing an important IT project to fail owing to poor management and lack of processes. Thus, the value of an ITIL certification may be greater for enlightened companies that cannot afford IT project failures.
ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:

ITIL Small-scale implementation[36] provides an approach to ITIL framework implementation for smaller IT units or departments. It is primarily an auxiliary work that covers many of the same best practice guidelines as planning to implement service management, service support, and service delivery but provides additional guidance on the combination of roles and responsibilities, and avoiding conflict between ITIL priorities. The typical IT Organizational structure that maps to ITIL framework.
The ITIL certification scheme now offers a modular approach. Each qualification is assigned a credit value; so that upon successful completion of the module, the candidate is rewarded with both a certification and a number of credits. At the lowest level – Foundation – candidates are awarded a certification and two credits. At the Intermediate level, a total of additional 15 credits have to be earned. These credits may be accumulated in either a "Lifecycle" stream[note 1] or a "Capability" stream;[note 2] or combination thereof. Each Lifecycle module and exam is three credits. Each Capability module and corresponding exam is four credits. A candidate wanting to achieve the Expert level will have, among other requirements, to gain the required number of credits (22). That is accomplished with two from Foundations, then at least 15 from Intermediate, and finally five credits from the "Managing Across the Lifecycle" exam. Together, the total of 22 earned credits allows a person to request designation as an ITIL Expert. Advancing from the expert to the master level does not require additional credits, but does require at least five years of IT domain work experience and an extensive usage of ITIL practices.[47]
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
Digital services are the de facto product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable issues in developing, delivering, and maintaining the service. A good IT service management approach is knowing exactly how to integrate all these ever-changing factors into your development process.
ITIL is used across the world and in a wide variety of industries, with internationally known companies like IBM, HBSC, and even NASA implementing ITSM strategies. For many companies, the biggest benefits of ITIL are its versatility and scalability: companies can take as little or as much as they’d like from ITIL, and they can also combine it with practices that follow other popular frameworks like Six Sigma, COBIT, and TOGAF.

ICT design and planning provides a framework and approach for the strategic and technical design and planning of ICT infrastructures. It includes the necessary combination of business (and overall IS) strategy, with technical design and architecture. ICT design and planning drives both the procurement of new ICT solutions through the production of statements of requirement ("SOR") and invitations to tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. Key outputs from design and planning are:


ITIL Intermediate Capability Badge (Burgundy). There are four ITIL Capability courses. (RCV, OSA, SOA, PPO). You are able to apply for this lapel pin once you have passed each exam. Some examination institutes such as APMG International will send the pins automatically with the candidate's certificate. This badge shares its colour with the ITIL Service Transition book.
PEOPLECERT is the official administrator of our ITIL Certification Exam online. PEOPLECERT is an award-winning Accredited ITIL Examination Institute, guaranteeing both legitimacy and quality in your ITIL Foundations Certification. Our excellent partnership with PEOPLECERT is what allows us to offer such quality content. When you are certified by PEOPLECERT, you are recognized by a trusted, respected, and valued institution. There is simply no better way of achieving excellence in your ITIL Certification Exam online and gaining the best quality learning from your Foundation course than with Thought Rock and PEOPLECERT.
Enhance your team's effectiveness and boost productivity with instructor-led training delivered privately to your organization, live online, or to any preferred location. Whether your organization requires a single course or an entire curriculum, Learning Tree has the expert instructors and management expertise to deliver quality training that meets your budget, program schedules, and business goals.
Thought Rock offers the best, most comprehensive training and ITIL certification exam online, at the most affordable price on the market. In just 5 years, over 14,000 individuals have chosen to attain their ITIL certifications through Thought Rock, not only for its unprecedented price, but also for the quality of resources it provides. Our training course is unparalleled, offering exclusive learning tools curated by a group of esteemed and experienced experts in the IT Service Management Field. When you choose to complete your ­­­ITIL certification exam online with Thought Rock, you are gaining membership to our strong and active community, and access to our extensive library of private resources. There is no other ­ITIL online certification course that grants access to as many valuable online informational archives, data and learning materials to its members. With videos, eLearning tools, mock exams, recorded webinars on demand, and more, your learning is customizable, diverse, and highly acclaimed.  The ITIL Foundation certification with Thought Rock offers you the opportunity to learn the way you want to learn: on your own time, at your own pace, from your own place. ITIL has become increasingly important to the efficiency and productivity of a business, and the ­ITIL Foundations Certification with Thought Rock provides all the material you need to guarantee a successful future as an IT Service Manager. “With traditional certification prices soaring into the thousands, many professionals who cannot afford training have limited options; especially if they are between jobs. Thought Rock’s new ITIL bundle breaks down both cost and access barriers to ITIL certification.”Rick Beaudry, CEO, Thought Rock Thought Rock’s ITIL Foundation Certification is trusted by many leading organizations, including Cisco, Deloitte, AT&T, HP, HSBC, IBM, and the United States Navy. When you choose to gain qualification through Thought Rock’s ITIL Foundation Certification, you are ensuring that your work will be recognized on a global level, and by the most powerful organizations. While Thought Rock offers the highest quality standard for ITIL Certifications, it also happens to be the most modestly priced option on the market. We have complete ownership of all the ITIL Foundation Certification Exam study material provided in the Foundation course. This, along with our tremendous relationship with PEOPLECERT, is what allows our prices to remain so low. At $270 USD for the training and exam, there is no other ITIL Certification exam online that offers such quality learning at such a low price.
In July 2013, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.

A big advantage that ITIL has is that it’s used globally, and implemented in just about every industry that relies on highly controlled IT services, which is just about everywhere these days. With over 10,000 organizations that have adopted ITIL worldwide, it’s reach is undeniable. This means for the certified ITIL professional, there is plenty of room for job growth within the market. The demand for qualified professionals that understand the ITIL framework only continues to increase, and the most sought-after candidates will have many options in terms of industry, location, and negotiable pay plus benefits.
An event may indicate that something is not functioning correctly, leading to an incident being logged. Events may also indicate normal activity, or a need for routine intervention such as changing a tape. Event management depends on monitoring, but it is different. Event management generates and detects notifications, while monitoring checks the status of components even when no events are occurring. Events may be detected by a CI sending a message, or by a management tool polling the CI. After an event has been detected it may lead to an Incident, Problem or Change, or it may simply be logged in case the information is needed. Response to an event may be automated or may require manual intervention. If actions are needed then a trigger, such as an SMS message or an incident being automatically logged, can alert support staff.

The ITIL Certification Management Board (ICMB) manages ITIL certification. The Board includes representatives from interested parties within the community around the world. Members of the Board include (though are not limited to) representatives from the UK Office of Government Commerce (OGC), APM Group (APMG), The Stationery Office (TSO), ITIL Examination Panel, Examination Institutes (EIs) and the IT Service Management Forum International (itSMF) as the recognised user group.[49]
PMI, PMP, and PMBOK, and the Registered Education Provider logo are registered trademarks of the Project Management Institute, Inc. registered in the United States and other nations. PRINCE2® and ITIL® are registered trade marks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute. ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.
This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
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