IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. What is beginning to change is ITIL's increasing proliferation. Many small- and medium-sized businesses also now recognize the value of employees with ITIL certifications under their collective belts.


Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.
Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.
Enhance your team's effectiveness and boost productivity with instructor-led training delivered privately to your organization, live online, or to any preferred location. Whether your organization requires a single course or an entire curriculum, Learning Tree has the expert instructors and management expertise to deliver quality training that meets your budget, program schedules, and business goals.
Graham Furnis has been involved with Information Technology for over 20 years, and is a certified ITIL Expert, ITIL Service Manager, and holds all ITIL Lifecyle stream certifications. Currently, Graham is an active ITIL consultant, program and project manager, a certified instructor, and an industry speaker and article writer providing prospective participants of the ITIL Certification Exam Online with all the necessary tips and tools for success.
In fact, IT has become a mission-critical service delivery mechanism for companies that rely on complex computing resources to keep their businesses operating and generating revenue. ITIL allows companies to define and implement a documented, repeatable process that assists them in staying focused on the large and small details involved in rolling out new IT services and managing those services afterward.
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
Prior to taking any of the ITIL exams, you should be able to pass any of the sample ITIL exams that are available online. A list of online ITIL sample exams can be found here; updated as of 2014. Professional ITIL exam preparation kits can also be found online, for a fee. ITIL Prime, for example, offers access to more than 800 ITIL Foundation questions for $59.

Release and deployment management is used by the software migration team for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which functions as intended when introduced into existing infrastructure. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. This guarantees that all software meets the demands of the business processes. Release management utilizes Definitive Media Library for storage of software.

That’s one of the reasons why Axelos has a practitioner level where it requires a combination of both practical and theoretical knowledge.  According to Axelos, the ITIL practitioner level  “enables practitioners to not only speak the language of ITIL but be able to translate it and use it in practice”. So, an ITIL certification without the knowledge of how to use it in practice is just a sheet of paper.
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.
The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification. There’s a separate set of requirements for ITIL Master qualification; candidates must already be ITIL Expert certified before they can achieve ITIL Master status.
ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment:
As Paul Wilkinson points out here, nearly 85% of folks he meets have undergone ITIL training (out of 15,000 people).  Only 2% of these folks measure the impact in terms of cost, value, risks and other outcomes of their IT initiatives. This is one of the primary reasons why ITIL certified companies don’t get the desired results or an ROI for the cost spent on getting their folks ITIL certified.
Each ITIL certification webpage provides links to relevant study guides and syllabi. Those pursuing the ITIL Foundation certification should read the three-part blog series on preparing for and taking the ITIL Foundation exam. Those who are thinking about pursuing the Intermediate certification should use the ITIL Intermediate Training Navigator to match desired job roles and skills with the appropriate modules.
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes.
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