At first glance, software development, or to be more precise, the management of the SDLC (software development lifecycle), may not seem related to ITIL (information technology infrastructure library, or why you need ITIL certification to further a career path that involves software development. However, there are ways that the two approaches are not only compatible but can even be considered two sides of the same coin. The SDLC side is a lifecycle approach to create the product – software. The ITIL side is a lifecycle approach that concentrates on the service. To understand how these two lifecycle approaches integrate, you first have to understand what they each entail.
In 2000/2001, to make ITIL more accessible (and affordable), ITIL Version 2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL Version 2 publications.[citation needed]
The IT Infrastructure Library(ITIL®) is the standard for IT service management. ITIL® provides the framework that has been drawn from both the public and private sectors throughout the world. Our training will teach you how IT resources should be organized to deliver the best value to businesses or organization. Every month since we started running ITIL® courses we have tracked our students performance – and we consistently see pass-rates of well over 90% every month. Note that in all of the ITIL® classes listed below we have a maximum number of 25 students per class.
ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes.

ITIL certification is split into five stages, namely foundation, practitioner, intermediate, expert and master levels. Each of these levels has different requirements for appearing, clearing and is awarded a specific set of credits. For instance, one needs to have a total of 22 credits to be certified as an expert. Apart from these, there are complementary certifications that help you reach the expert level faster. Here’s an overview of the various levels and credits. 

When you purchase a course through itiltraining.com you will benefit from our 30 years of experience delivering accredited best-practice training to over 5,000 corporations and 500,000 individuals internationally. We offer highly-developed online learning tools, public and in-house instructor-led classroom courses, so you can seek certification in whichever learning style suits you best.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The aim of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services. The ITIL lifecycle consists of service strategy, service design, service transition, and service operation, along with continual service improvement throughout the process. The ITIL processes, procedures, responsibilities, and specifications are not specific to an organization like those of the SDLC, rather they can be practically applied to establish integration with the company’s IT strategy, providing value and maintaining competency. Essentially, it is a baseline from which the organization can plan, implement, monitor, and measure its processes.


You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.

Good IT Service Management is about knowing how to integrate these factors into your development process, and this is where ITIL comes in. It covers the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
As I’ve mentioned before, ITIL certified professionals are an easy choice for hiring employers that want to make the best investment for their organization. The ROI is much higher for someone that already has the knowledge and ITIL training needed to start providing value right away, and may also be able to bring new ideas and strategies learned from taking the certification classes to make operations more efficient. And with more efficiency, the more that businesses save on cost. After all, IT is not generally not considered a revenue-generating department, so cost-savings are always top of mind.
Your exam voucher is included in the price of this course. However, you must book your exam within one year from the date you purchased this course. In case of any change of exam fee by the certification body within the one year, you will be liable to pay the difference of amount to Simplilearn. If you did not book the exam within one year from purchase, you will need to buy the voucher again as per the actual price.
TOGAF® Foundation, TOGAF® Certified, ArchiMate® Certified, and IT4IT™ Foundation from Good e-Learning are Accredited Training Courses and comply with the accreditation requirements for The Open Group Certification for People: TOGAF®, ArchiMate®, and IT4IT™ Certification Programs. IT4IT™, ArchiMate® and TOGAF® are registered trademarks of The Open Group. ITIL®, PRINCE® and The Swirl logo™ are registered trademarks of AXELOS Limited. COBIT® is a registered trademark of ISACA and the IT Governance Institute. Our website uses cookies to improve your browsing experience. ©Good e-Learning.
Since the early 1990s, EXIN and ISEB had been setting up the ITIL based certification program, developing and providing ITIL exams at three different levels: Foundation, Practitioner and Manager. EXIN[50] and BCS/ISEB[51] (the British Computer Society) had from that time onwards been the only two examination providers in the world to develop formally acknowledged ITIL certifications, provide ITIL exams and accredit ITIL training providers worldwide. These rights were obtained from OGC, the British government institution and owner of the ITIL trademark.[citation needed] OGC signed over the management of the ITIL trademark and the accreditation of examination providers to APM Group in 2006. Now, after signing a contract with EXIN,[50] BCS/ISEB, Loyalist Certification Services [1], PeopleCert Group and other certification bodies, APM Group has accredited them as official examination bodies, to offer ITIL exams and accredit ITIL training providers.[citation needed]
The centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[22] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:
The centre and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[22] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:

Organizations need both approaches. If ITIL best practices aren’t integrated into the SDLC, and the reverse as well, then development can become siloed. Software developers are most concerned with speed and innovation and operational functions are focused on governance and stability. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, the proper resources being unavailable when development requires them, and inaccurate information being collected. Additionally, inconsistent environments, manual deployment processes, subpar quality and testing, frequent outages, poor communication between IT silos, and failing SLAs can result. Any one of those issues will need significant time and expense of an organization’s IT resources to resolve.
At first glance, software development, or to be more precise, the management of the SDLC (software development lifecycle), may not seem related to ITIL (information technology infrastructure library, or why you need ITIL certification to further a career path that involves software development. However, there are ways that the two approaches are not only compatible but can even be considered two sides of the same coin. The SDLC side is a lifecycle approach to create the product – software. The ITIL side is a lifecycle approach that concentrates on the service. To understand how these two lifecycle approaches integrate, you first have to understand what they each entail.
ITIL Intermediate: There are two streams in the Intermediate level: the Service Lifecycle Stream and the Service Capability Stream. You can opt to take individual modules within this level, however, if you wish to progress through the ITIL qualification scheme you will need to earn a minimum of 17 credits (two credits must be earned from Foundation) before you can take the Managing across the Lifecycle module and exam. By passing this, you will achieve a total of 22 credits, which you can use towards the ITIL Expert level of certification.
Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.
Just like achieving an ITIL certification provides higher paying job opportunities and bolsters a resume, the expertise gained will also often give you more options in terms of job roles within the organization. Candidates with proficiencies in any of the upper-level ITIL courses will have their pick of the litter right away when it comes to where they want to go and what they want to do. So often in IT, employees must “pay their dues” so to speak, and settle on low-level roles or contractor positions until they prove themselves and showcase the knowledge and skillset required for more lucrative opportunities. With an ITIL certification, employees can often skip this process, and recruiters may decide to take input from the certified professional on where he or she wants to go right away at a competitive starting salary.
Not only will you be more confident in your abilities and expertise, but your employers will be impressed as well. Achieving an ITIL certification at any of the more advanced levels will give you a demonstrable advantage over other candidates in a job hiring scenario. Not only does it prove to employers that you are highly skilled and educated in industry best practices, but it will also make their investment in you more lucrative as you’ll be able to breeze through the training process and provide value from the day you’re brought on board. Although becoming ITIL certified may cost you a pretty penny up front, the long-term advantages for job growth may be worth the costs.
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