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 Course Benefits
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Gain the final 5 additional credits towards your ITIL Expert certification status
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Identify and control business and management issues in IT Service Management
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Manage the planning and implementation of IT Service Management
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Validate your knowledge across the entire ITIL Service Lifecycle
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Implement Strategic Change Management and Risk Management/Transfer activities
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Handle organizational challenges and assess the value of your IT services
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Learn the knowledge required to prepare for and pass the Managing Across the Lifecycle Exam |
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Course Quick Links
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Managing Across the Lifecycle - Course Introduction
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The Service Lifecycle stream contains five courses that all focus on concepts relevant to management and control. Once these five certifications have been achieved, the individual may complete their intermediate level qualification with this course and exam.
This ITIL V3 Intermediate Qualification: Managing Across the Lifecycle is a free-standing qualification, but is also the final module of the ITIL Intermediate Service Lifecycle stream (and/or the ITIL Intermediate Capability stream) and the final course that leads to the ITIL Expert in IT Service Management Certificate.
The purpose of this online training course and the associated exam is to impart, test, and validate the knowledge across the contents of the ITIL V3 publications: -
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Focusing on business, management and supervisory objectives |
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Purpose, processes, functions and activities |
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The interfaces and interactions between the ITIL V3 processes |
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Target Group for this Course
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- Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
- Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the ITIL Expert certification
- Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
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Managing Across the Lifecycle - Key Learning Outcomes |
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The Definition of Managing Across The Lifecycle, including its purpose and objective
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Managing the Planning and Implementation of IT Service Management
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Management of Strategic Change
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Risk Management
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Understanding Organisational Challenges
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Service Assessment
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Understanding Complementary Industry Guidance
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Managing Across the Lifecycle - Course Contents
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Introduction to IT Service Management Business & Managerial Issues
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This unit introduces the candidate to the management concepts and terminology used in the field of IT Service Management.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:-
- Lifecycle positioning and transition
- The difference between open-loop and closed-loop systems
- Complex Monitor Control loops
- ITSM Monitor Control loops
- Relationship between Business and IT
- How to achieve business value with people, process and function
- How to achieve business value with supplier relationship andtechnology alignment
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Management of Strategic Change
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This unit will cover the managing of strategic change.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, justify or analyze:-
- Value creation challenge
- Critical success components to managing lifecycle risk
- Business benefits
- Determining Benefit Realization
- Determining Value to Business VOI, ROI
- Determining Variable Cost Dynamics
- Alignment of business policy, future direction and Demand Management
- Alignment to service portfolio and service catalogue management
- Planning and Defining scope
- Resource and Capability planning
- Awareness of design and delivery model choices
- Budgeting, costing, service assets
- Controlling Quality
- Quality opportunities
- Intangible and Measuring benefits
- Assets- Service and Strategic
- Strategic Influencing
- Defining awareness communication activities
- People Education and knowledge transfer management
- Customer liaison
- Business Relationship Management
- Service Structure and Value nets and value-chains
- Termination and Retirement of Services
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Risk Management
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This unit will cover managing project and IT risk.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, justify or analyze:-
- The challenges, critical success factors and risks to service management
- Identification of Risk
- Evaluation of Risk – CFIA, FTA, BIA, SFA, Risk Analysis and Management
- Corrective Actions
- Controlling Risk
- Transfer of risks
- Service Provider risks
- Contract risks
- Design risks
- Operational risks
- Market risks
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Managing the Planning and Implementation of IT Service Management
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This unit will cover the activities related to planning and implementation.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, justify or analyze:
- Activities during Plan, Do, Check, Act including aspects of Strategy and the 4P’s of Strategy
- Policy considerations
- Strategy considerations
- Design considerations
- Transition considerations
- Directing
- Value of achieving business goals by guiding, leading and monitoring
- Controlling and Evaluating
- Value of verifying and using feedback to control lifecycle
- Organizational Form and Design
- Communication, Coordination and Control
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Understanding Organizational Challenges
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This unit will address organization challenges.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, justify or analyze:-
- Organizational maturity
- Organizational structure
- Knowledge management and security of information
- Organizational transition
- Governance
- Balance in Service Operations
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Service Assessment
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This unit will address assessment of service value.
Be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, justify or analyze:-
- Why Measure
- What to Measure
- Value of Monitoring
- What to Monitor
- Reporting
- Value of benchmarking
- Service Portfolio assessment across the lifecycle
- Assessment of achievements
- Corrective action
- Business Perspective and Improvements
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Understanding Complementary Industry Guidance and Tool Strategies
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This unit will address other practices, guidance and standards.
Understand, value and distinguish between these complementary practices in support of ITIL initiatives:
- COBIT
- ISO/IEC 20000
- CMMI
- Balanced Scorecard
- Quality Management
- OSI Framework
- Annuity
- Service Management maturity framework
- Six Sigma
- Project Management
- TQM
- Management Governance framework
- Tool Strategies
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Managing Across the Lifecycle – Training and Certification Contents
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This course is delivered online through a dedicated learning portal
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You have 100 consecutive days online access to: -
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Extended Video tutorials (watch as often as
you like)
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Downloadable, detailed study guides
(printable too)
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Mindmap and supporting learning resources
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Practice quizzes and exercises to reinforce learning
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Copy of official course syllabus and study planner
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ITIL Expert Tutor Support (via Email)
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Two official practice exam papers plus answers
(with full rationale behind each answer)
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Exam Preparation guide with hints and tips
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Your Web Based Exam with instant on-screen results
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Official Certificate and PIN delivered to your door
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Free additional course access – in the event you are unsuccessful in your final certification exam
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Course Pre-Requisites and Entry Criteria
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All candidates must already hold the Foundation Certificate in IT Service Management - this means either the ITIL V3 Foundation Certificate (or the ITIL V2 Foundation and the ITIL V2-V3 Foundation Bridge Certificate).
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All candidates will also obtain a personalised Certificate of Course Completion at the end of this training course. This is your proof of attendance.
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lectronic copies of your certificate(s) must be provided to us before successfully gaining admission to the associated exam for this course.
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You can use our online form to upload your certificate(s) when you are ready to schedule your final exam.
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This is provided by you online – using our ‘Request an Exam’ form. You simply ‘upload’ your certificates.
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In addition, if you have already passed all of your other ITIL Intermediate exams, and you wish to take
this course to achieve your ITIL Expert status, then we will also require electronic copies of the other course certificates too. Full details are provided on our ‘Request an Exam’ online form.
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Managing Across the Lifecycle - Exam Entry Criteria
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Mandatory:
To be eligible for the ITIL Qualification: Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements:
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At least 30 study hours across the course content - this means watching all the video tutorials at least twice, reviewing the study guides, your own revision, quizzes, tutorials and practice examinations with full answer rationale for this course
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Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the V2-V3 Foundation bridging certificate
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Have obtained a minimum of 17 credits through formal Foundation and Service Lifecycle Stream (and/or Service Capability) qualifications |
Recommended:
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At least an additional 28 hours of personal study by reviewing the syllabus, course notes and supporting materials and exercises in preparation for the exam
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Managing Across the Lifecycle - Exam Details
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Your final exam is web based and may be taken from your home or your office (within a quiet room where you will not be disturbed)
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Your exam will be proctored remotely via web cam to ensure that exam standards are maintained. See web based exams for details.
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Your exam is 90 minutes (or 120 minutes if English is not your native language) and consists of 8 complex multiple choice, scenario based questions.
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Gradient scoring is used whereby each question will have 4 possible answer options; one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
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The pass mark for the exam is 28 marks out of 40 (70%)
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 Pricing Information
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$1,399 $979
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This Online Training program is available to order now.
Click Buy Now to purchase with a credit card and start today.
Click Invoice Me to request an invoice and pay via funds transfer. |
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- This Program includes all 5 Lifecycle courses and Managing Across the Lifecycle.
- Get all 6 courses in one Online Value Package – from only $1,995. Learn More...
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