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Online Study Tips

If you’re new to learning online, or simply want to refresh your technique, we’ve put together our Top Ten Study Tips to really help you get the best out of your course.

1) Take Your Time - It’s not a Race!

One of the real benefits of learning online is that you can take your time.  You might want to become an ITIL Expert as soon as possible, but the best way to do this is to make sure you are fully prepared for each exam.
Rushing through the course material will not prepare you fully.
For each course, the syllabus requires you to spend 21 hours using all of the material provided.  It’s also strongly recommended you spend 21 hours reading the Service Operation core volume – provided as part of your course material.
Take regular breaks during the video Lessons, and watch them again to really reinforce the key learning points.

2) Use All the Material Provided

Your online course provides a wealth of learning material – video Lessons, Study Guides, Downloadable Documents, Exercises, Quizzes and access to the Service Operation Core Volume.
Make sure you use it all – to prepare yourself as well as possible for the exam.  Plan your study time so that you are switching between the material – spend some time watching a video Lesson, then spend some quality time with the Study Guide to reinforce the key learning points.

3) Make Your Own Study Notes

We’ve given you lots of quality, accredited course material.  However, studies have shown that just looking at material won’t always guarantee retention of key facts.

As you move through the course, you need to develop your own study notes as well – writing down the information in your own words will help to embed the facts in your long term memory.

4) You’re Not Alone!

Online learning can sometimes be a little lonely – don’t forget you can always raise any clarification points, ask questions or get a second opinion on anything from your ITIL Expert qualified tutor. Simply hover over “HELP” and click on “Contact ITIL Expert Tutor”. We’ll review your email and get back to you the following working day with a quality response. Chances are – we’ve got the solution you’re looking for!

If you’ve got a question – ask it.  We’re here to help!

5) Condense the Material

There is a lot to learn in this course – the amount of material can feel quite intimidating!
Start to condense the material down as part of your revision – think about using mind maps, process models (you’ll learn about these in your courses) and flash cards to provide you with ‘at a glance’ information.  

A condensed set of information is a fantastic last minute study aid before you go into the exam.

6) Get Comfortable with the Syllabus

As each course is released, we’ll add the relevant Syllabus to your Document Download area.  Find the syllabus, download and print it.

The syllabus tells you exactly what you need to know, so you can really focus your revision and your self study and personal reading.

7) Apply ITIL!

Another one of the benefits of online learning is that you can apply what you learn, as you learn.  Take new ideas back to work, discuss them with your colleagues, and initiate improvements.  

Contextualising the information you’re studying as you progress through the course will again help you to retain key points.

8) Find Your Learning Style

There are 3 main Learning Styles.  Auditory Learners learn through ‘hearing’, Visual Learners learn by ‘seeing’, and Kinaesthetic Learners learn by ‘doing’.

Think about how you learn, and then use that in your revision.  

9) Get Everyone Involved

It’s hard on families and colleagues when you’re locked away, studying hard for your exam.  Get people involved!   Prepare presentations for your colleagues, get your family to quiz you and help you to study.  

The more you talk the ITIL talk with those around you, the more information is moving to your long term memory.

10) Remember Why You’re Here

The last, and perhaps most important point is – remember why you’re here!  
Are you studying to improve your career prospects, find a new position or to improve your performance at work?

Remembering your goal will help when you have a tough day.


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