 Course Benefits
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Learn how to successfully apply Release, Control and Validation best practices
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Gain competencies in RCV processes
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Understand how to deliver successful changes and service implementations
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Learn how to classify and manage Knowledge within the IT organization
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Understand the benefits and business value of the RCV processes
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Learn the knowledge required to pass the ITIL Intermediate Release, Control and Validation Exam
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Gain an additional 4 credits towards your ITIL Expert certification status |
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Course Quick Links
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Release, Control and Validation - Course Introduction
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The Capability qualification stream contains four courses that all focus on concepts relevant to applying best practice.
This ITIL V3 Intermediate Qualification: Release, Control and Validation is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the courses that leads to the ITIL Expert in IT Service Management Certificate.
The learning units within this course include:
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Introduction and Principles |
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Processes |
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Roles |
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Technology |
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Implementation |
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An understanding of all elements of the Capability area, processes, activities, technology, organization, and challenges are all included and studied from a day-to-day application perspective. |
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This course is mainly based on processes and material from the Service Transition and Service Operation ITIL volumes. |
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Release, Control and Validation - Key Learning Outcomes |
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An understanding of service management as a practice
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Ability to apply the RCV processes
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In-depth understanding of the RCV processes – Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Evaluation and Knowledge Management
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RCV roles and responsibilities
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Technology and Implementation considerations
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Challenges, Critical Success Factors and risks
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Release, Control and Validation - Course Contents
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Introduction to Release, Control and Validation
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This unit introduces the candidate to the concepts and terminology that support Release, Control and Validation processes.
Candidates will be able to understand and describe:-
- The concept of Service Management as a practice
- The concept of Service, its value proposition/composition
- The concepts of Function, Process and Role
- The role of processes in the Service Lifecycle
- How Service Management creates business value
- How PPO processes support the Service Lifecycle
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Release, Control and Validation Processes
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This unit covers the processes that contribute to RCV practices. Each process is treated as a separate learning Module, with content allowing delegates to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the activities and techniques of:
- Change Management
- Service Asset and Configuration Management
- Service Validation and Testing
- Release and Deployment Management
- Request Fulfillment
- Evaluation
- Knowledge Management
Release, Control and Validation Roles and Responsibilities
This unit provides a high-level view of key process roles related to the RCV processes, including:
- Change Manager
- Service Asset and Configuration Manager
- Service Validation and Testing Process Owner
- Release and Deployment Manager
- Request Fulfillment and the Service Desk
- Service Performance and Risk Evaluation Roles
- Knowledge Management roles
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Technology and Implementation for Release, Control and Validation
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This unit deals with technology and implementation considerations for RCV. Delegates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze:-
The types of tools that would benefit Release, Control and Validation
- Generic requirements for Service Management tools
- Evaluation of technology and tooling for process implementation
- How to plan and implement Service Management technology
Implementation and Improvement of best practice and processes, including the Release, Control and Validation issues relating to:-
- Managing change in operations
- Service operation and project management
- Assessing and managing risk in Service Operation
- Operational staff in Design and Transition
- Challenges, Critical Success Factors and Risks related to implementing practices and processes
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Release, Control and Validation – Training and Certification Contents
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This course is delivered online through a dedicated learning portal
You have 100 consecutive days online access to: -
- Extended Video tutorials (watch as often as you like)
- Downloadable, detailed study guides (printable too)
- Supporting learning resources
- Practice quizzes and exercises to reinforce learning
- Copy of official course syllabus and study planner
- ITIL Expert Tutor Support (via Email)
- Official practice exam papers plus answers (with full rationale behind each answer)
- Exam Preparation material with hints and tips
- Web Based Exam with instant on-screen results
- Official Certificate and PIN delivered to your door
- Free additional course access – in the event you are unsuccessful in your final certification exam
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Course Pre-Requisites and Entry Criteria
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All candidates must already hold the Foundation Certificate in IT Service Management - this means either the ITIL V3 Foundation Certificate (or the ITIL V2 Foundation and the ITIL V2-V3 Foundation Bridge Certificate).
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All candidates will also obtain a personalised Certificate of Course Completion at the end of this training course. This is your proof of attendance.
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Electronic copies of all the above certificate(s) must be provided to us before successfully gaining
admission to the associated exam for this course.
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You can use our online form to upload your certificate(s) when you are ready to schedule your final exam.
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This is provided by you online – using our ‘Request an Exam’ form. You simply ‘upload’ your certificates.
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Planning, Protection and Optimization - Exam Entry Criteria
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Mandatory:
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Minimum of 30 study hours across the course content - this means watching all the video tutorials at least twice, reviewing the study guides, your own revision, quizzes, tutorials and practice examinations with full answer rationale
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Proof of holding the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
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Recommended:
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At least an additional 12 hours of personal study by reviewing the syllabus and the ITIL core volumes (not included in course price) in preparation for the examination
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Basic IT literacy and around 2 years IT experience are also highly desirable
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Release, Control and Validation - Exam Details
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Your final exam is web based and may be taken from your home or your office (within a quiet room where you will not be disturbed)
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Your exam will be proctored remotely via web cam to ensure that exam standards are maintained. See web based exams for details.
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Your exam is 90 minutes (or 120 minutes if English is not your native language) and consists of 8 complex multiple choice, scenario based questions.
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Gradient scoring is used whereby each question will have 4 possible answer options; one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
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The pass mark for the exam is 28 marks out of 40 (70%)
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 Pricing Information
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This course coming soon.
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