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 Course Benefits
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Course Highlights
This online training course provides you with a video tutorial that takes an in depth look at Change Management. Often one of the first ITIL processes to be implemented, this course gives you the grounding to understand ITIL V3 Change Management – to help you deliver more benefits to your organisation and customers.
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Course Materials
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90 Minute Video Tutorial – engaging and practical with real life hints and tips
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41 page PDF download - a summary of all the course content to keep and use
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Course Pre-requisites
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No previous IT or ITIL qualifications are required
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This is a non-accredited course with no exam
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Course Contents
Introduction
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What is Change?
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Strategic, Tactical and Operational Change
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The Business Benefits of Managing Change
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Goal and Objectives
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The Change Management Process
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Process Steps, Roles and Responsibilities
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Reporting and Key Performance Indicators
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Toolsets and Automation
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Implementing Change
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Implementation Approaches
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Implementation Challenges
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Communication and Cultural Change
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Building the Business Case for Change Management
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Next Steps
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Building on your success
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ITIL Training Courses
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