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 Course Benefits
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Course Highlights
This course provides you with a video tutorial that takes an in-depth look at improving services and service management. The course content includes planning for improvement, delivering improvement and measuring improvement.
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Course Materials
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Video Tutorial – engaging and practical with real life hints and tips
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Detailed download report – a summary of all the course content to keep and use
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Course Pre-requisites
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No previous IT or ITIL qualifications are required
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This is a non-accredited course with no exam
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Course Contents
Introduction
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What is Improvement?
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Why initiate Improvement?
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Baselining for Improvement
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Planning for Improvement
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Roles and Responsibilities
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Identifying improvement areas
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Building Business Cases for Improvement
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Delivering Improvement
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Techniques and Processes for Improvements
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Challenges
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Addressing Cultural Change
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Measuring Improvement
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Defining Critical Success Factors
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Tangible and Intangible Improvements
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Communicating success |
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